Teanna_Johnson_Resume
Te�Anna Johnson
Phone : ------------ | e-mail : J------------
------------/in/te-anna-johnson-2b5334172/
Professional Summary:
Results- driven administrative administrative professional with excellent communication, organizational, writing, and research skills. I�m eager to join an organization where I can keep them well-organized, solve problems, and and moving efficiently and effectively.
Core Skills:
Excellent multi-tasker, great listener, and team-player.
Strong communication skills, organizational, and planning skills.
Excellent problem problem-solving and critical thinking skills.
Highly proficient in Microsoft Suite (Word, Excel, PowerPoint). Have strong abilities to create informative executive presentations and reports.
Strong project management and execution skills.
Relevant Experience:������������
Customer Support Specialist 12/18-Present
Capstone Logistics Chicago, IL
Manage high-volume customer phone and email communication logs daily. Troubleshoot and assist with over 50+ calls a dHandle daily communication includin inbound calls, outbound calls and emails.Identify, research, andPerform track and trace activities and respond, monitor and resolve all customer issues and inquiries in an urgent manner.
Record and updates logistics management system with information regarding deliveries and informs the appropriate team members with correspondence.
Compile and send summarized reports to key stakeholders on a nightly basis.
Data entry as it pertains to estimated time of arrival, freight issues and driver locations and update internal team, customers, and computer systems with all tracking correspondenceProvide excellent customer service.Receptionist 06/17-10/18
Thomasville Furniture Oak Brook, IL
Professionally greeted and represented the firm as initial point of contact for clients and store executives.
Scheduled consultations, coordinated traveling arrangements, and maintained event calendars for designers..Coordinated and scheduled travel arrangements, appointments, and meetings, recording and tracking associated expense reports using recordkeeping system.
General Office Assistant I 03/15-Present
The Office of the Clerk of the Circuit Court, Cook County, Civil Division Chicago, IL
Serve as office manager and administrative assistant to the chief division officer. Successfully creates monthly executive reports and presentations, updates departmental policies and procedures, manages the staff�s bulletin board with key office information, and handles scheduling, timekeeping, and calendars.
Coordinate office meetings, trainings and facilitate training of new entry-level staff members.
Implemented digital records management system for office documentation, policies, and staff notes.
Maintain accurate inventory of all office supplies and work with vendors to replenish supplies.
Serve as the case management liaison for the department. Successfully scans over 300 + daily court case files to the system for easy access by attorneys and criminal justice system stakeholders.
Review over 100+ eFiles per day from attorneys and legal staff, attentively verifying and accepting/rejecting for court proceedings.
Communicate effectively and professionally with customers via phone, email, and website.
Education:
B.A Business Administration 2018-2019
Chicago State University Chicago, IL
A.A. Degree Elementary Education 2009-2012
Wright College Chicago, IL
Te�Anna Johnson
Phone : ------------ | e-mail : J------------
------------/in/te-anna-johnson-2b5334172/
Professional Summary:
Results- driven administrative administrative professional with excellent communication, organizational, writing, and research skills. I�m eager to join an organization where I can keep them well-organized, solve problems, and and moving efficiently and effectively.
Core Skills:
Excellent multi-tasker, great listener, and team-player.
Strong communication skills, organizational, and planning skills.
Excellent problem problem-solving and critical thinking skills.
Highly proficient in Microsoft Suite (Word, Excel, PowerPoint). Have strong abilities to create informative executive presentations and reports.
Strong project management and execution skills.
Relevant Experience:������������
Customer Support Specialist 12/18-Present
Capstone Logistics Chicago, IL
Manage high-volume customer phone and email communication logs daily. Troubleshoot and assist with over 50+ calls a dHandle daily communication includin inbound calls, outbound calls and emails.Identify, research, andPerform track and trace activities and respond, monitor and resolve all customer issues and inquiries in an urgent manner.
Record and updates logistics management system with information regarding deliveries and informs the appropriate team members with correspondence.
Compile and send summarized reports to key stakeholders on a nightly basis.
Data entry as it pertains to estimated time of arrival, freight issues and driver locations and update internal team, customers, and computer systems with all tracking correspondenceProvide excellent customer service.Receptionist 06/17-10/18
Thomasville Furniture Oak Brook, IL
Professionally greeted and represented the firm as initial point of contact for clients and store executives.
Scheduled consultations, coordinated traveling arrangements, and maintained event calendars for designers..Coordinated and scheduled travel arrangements, appointments, and meetings, recording and tracking associated expense reports using recordkeeping system.
General Office Assistant I 03/15-Present
The Office of the Clerk of the Circuit Court, Cook County, Civil Division Chicago, IL
Serve as office manager and administrative assistant to the chief division officer. Successfully creates monthly executive reports and presentations, updates departmental policies and procedures, manages the staff�s bulletin board with key office information, and handles scheduling, timekeeping, and calendars.
Coordinate office meetings, trainings and facilitate training of new entry-level staff members.
Implemented digital records management system for office documentation, policies, and staff notes.
Maintain accurate inventory of all office supplies and work with vendors to replenish supplies.
Serve as the case management liaison for the department. Successfully scans over 300 + daily court case files to the system for easy access by attorneys and criminal justice system stakeholders.
Review over 100+ eFiles per day from attorneys and legal staff, attentively verifying and accepting/rejecting for court proceedings.
Communicate effectively and professionally with customers via phone, email, and website.
Education:
B.A Business Administration 2018-2019
Chicago State University Chicago, IL
A.A. Degree Elementary Education 2009-2012
Wright College Chicago, IL