Roxy�s Resume
ROXANNE OLA
San Francisco, CA 94124
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I enjoy roles that are challenging and diverse. I enjoy both leading projects and contributing at a high level and appreciate roles that allow me to do both. In doing that I am able to wear a variety of "hats" in order to get the job done.
WORK EXPERIENCE
Front Desk Receptionist
Sev Laser - San Francisco, CA November 2019 to Present
• Greet and check in/out 100+ patients daily
• Schedule appointments via Boulevard (BLVD)
• Input patients’ information into database
• Monitor and update medical records for new and existing patients
• Follow HIIPA regulations
Executive Assistant
Intelligent Office - San Francisco, CA May 2018 to November 2019
• Assisted independent law firms/attorneys with intakes (Landlord Tenant/Litigation/Will, Trust, Estate Planning, Family and Immigration Law)
• Worked on an active telephone switchboard
• Greeted and assisted clients
• Updated calendars and scheduled appointments
• Received and distributed daily mail
• Scanned, copied and filed mail/legal documents
• Kept track of billing
Customer Service Representative/Assistant Manager
U-Haul - Oakland, CA February 2017 to May 2018
• Assisted U-Haul customers in person with moving needs
• Answered phone calls daily inside and outside of office hours to assist customers with their moving needs • Scheduled reservations, organized pick up and drop offs
• Created and maintained records related to all transactions handled through the office
Personal Trainer
FITNESS SF - Oakland, CA December 2016 to April 2018
• Trained clients utilizing a flexible scheduling CRM system
• Created and maintained relationships with clients
• Helped clients to safely meet their fitness goals and achieve optimal results
Front Desk Receptionist
FITNESS SF - Oakland, CA May 2016 to November 2017
(Position held until promoted to Personal Trainer)
• Answered phone calls, greeted clients
• Scheduled appointments, handled cash utilizing CRM system.
• Performed light cleaning and facility checks to assure safe, clean environment for clients
Infant/Toddler Teacher
Diablo Valley Montessori School - Lafayette, CA August 2014 to April 2016
• Provided care for infants and toddlers
• Communicated with students' families as well as staff in order to best serve the children
• Attended and participated in school meetings as needed
After School Program Teacher
Kidstop Daycare - Pleasant Hill, CA August 2013 to August 2014
• Planned indoor/outdoor activities for kids
• Answered phone calls, greeted parents/guardians
• Supervised children
Front-End Associate
TJ Maxx - Concord, CA February 2013 to October 2013
• Greeted customers and assisted them in any retail needs
• Answered phone calls and handled cash
• Assisted in light retail merchandising
Food Service Cashier
Waterworld California - Concord, CA June 2008 to August 2009
• Greeted customers and placed food orders
• Handled cash
• Performed light cleaning
EDUCATION
Associate in Business
Diablo Valley College - Pleasant Hill, CA 2015
SKILLS
• Maintain Documentation (3 years) • Microsoft Office (5 years)
• Customer Service Skills (8 years) • Attention to Detail (8 years)
• Interpersonal Skills (8 years)
• Outlook (2 years)
• Office Management (3 years)
• Scheduling (2 years)
• Executive Assistant (2 years)
• Quickbooks
CERTIFICATIONS AND LICENSES
Certified Personal Trainer
August 2016 to August 2018
Early Childhood Education
Certificate of Achievement (Early Childhood Education - Associate Teacher)
ADDITIONAL INFORMATION
SKILLS:
• Able to Calmly Multitask in a Busy Office
• Skilled in Microsoft Office Suite, Excel and Word
• Impeccable Work Ethic
• Willing to Take Job-Specific Training
• Strong Communication Skills via Social Media
• Able to Maintain Positive Attitude
• Compassionate
• Meet Deadlines
• Maintain Documentation as Needed
ROXANNE OLA
San Francisco, CA 94124
------------
------------
I enjoy roles that are challenging and diverse. I enjoy both leading projects and contributing at a high level and appreciate roles that allow me to do both. In doing that I am able to wear a variety of "hats" in order to get the job done.
WORK EXPERIENCE
Front Desk Receptionist
Sev Laser - San Francisco, CA November 2019 to Present
• Greet and check in/out 100+ patients daily
• Schedule appointments via Boulevard (BLVD)
• Input patients’ information into database
• Monitor and update medical records for new and existing patients
• Follow HIIPA regulations
Executive Assistant
Intelligent Office - San Francisco, CA May 2018 to November 2019
• Assisted independent law firms/attorneys with intakes (Landlord Tenant/Litigation/Will, Trust, Estate Planning, Family and Immigration Law)
• Worked on an active telephone switchboard
• Greeted and assisted clients
• Updated calendars and scheduled appointments
• Received and distributed daily mail
• Scanned, copied and filed mail/legal documents
• Kept track of billing
Customer Service Representative/Assistant Manager
U-Haul - Oakland, CA February 2017 to May 2018
• Assisted U-Haul customers in person with moving needs
• Answered phone calls daily inside and outside of office hours to assist customers with their moving needs • Scheduled reservations, organized pick up and drop offs
• Created and maintained records related to all transactions handled through the office
Personal Trainer
FITNESS SF - Oakland, CA December 2016 to April 2018
• Trained clients utilizing a flexible scheduling CRM system
• Created and maintained relationships with clients
• Helped clients to safely meet their fitness goals and achieve optimal results
Front Desk Receptionist
FITNESS SF - Oakland, CA May 2016 to November 2017
(Position held until promoted to Personal Trainer)
• Answered phone calls, greeted clients
• Scheduled appointments, handled cash utilizing CRM system.
• Performed light cleaning and facility checks to assure safe, clean environment for clients
Infant/Toddler Teacher
Diablo Valley Montessori School - Lafayette, CA August 2014 to April 2016
• Provided care for infants and toddlers
• Communicated with students' families as well as staff in order to best serve the children
• Attended and participated in school meetings as needed
After School Program Teacher
Kidstop Daycare - Pleasant Hill, CA August 2013 to August 2014
• Planned indoor/outdoor activities for kids
• Answered phone calls, greeted parents/guardians
• Supervised children
Front-End Associate
TJ Maxx - Concord, CA February 2013 to October 2013
• Greeted customers and assisted them in any retail needs
• Answered phone calls and handled cash
• Assisted in light retail merchandising
Food Service Cashier
Waterworld California - Concord, CA June 2008 to August 2009
• Greeted customers and placed food orders
• Handled cash
• Performed light cleaning
EDUCATION
Associate in Business
Diablo Valley College - Pleasant Hill, CA 2015
SKILLS
• Maintain Documentation (3 years) • Microsoft Office (5 years)
• Customer Service Skills (8 years) • Attention to Detail (8 years)
• Interpersonal Skills (8 years)
• Outlook (2 years)
• Office Management (3 years)
• Scheduling (2 years)
• Executive Assistant (2 years)
• Quickbooks
CERTIFICATIONS AND LICENSES
Certified Personal Trainer
August 2016 to August 2018
Early Childhood Education
Certificate of Achievement (Early Childhood Education - Associate Teacher)
ADDITIONAL INFORMATION
SKILLS:
• Able to Calmly Multitask in a Busy Office
• Skilled in Microsoft Office Suite, Excel and Word
• Impeccable Work Ethic
• Willing to Take Job-Specific Training
• Strong Communication Skills via Social Media
• Able to Maintain Positive Attitude
• Compassionate
• Meet Deadlines
• Maintain Documentation as Needed