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Location: Point Pleasant Beach, NJ, USA
School: indian hills community college
Major: business administration

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jose fernandez
PROFILE
Synergetic, team player, self-determined, highly analytical, and empathetic
EXPERIENCE
Fraud investigation specialist I | Amazon support services Costa Rica | 05/02/2017 – 08/16/2018, 1 year 3 months 15 days
assessing the risk of a per transaction basis on Italy and France marketplaces; validate documents to assess legitimate use of payment method and identity; handled email contacts from customers regarding suspicious or unauthorized activity. Became a top performer after the third week of ramp up by exceeding in every metric (quality and productivity) by at least 5%. Participated in peer coaching for achieving productivity with success every time.
Student library assistant | Indian Hills Community College | May 2019 – May 2020
assisting students with inquiries about library services, helping with computer related questions, checking books in and out.
Office and website administrator | Rainbow art glass July 13th 2020 (current)
Assist with administrative roles such as, invoicing, inventory reports, price change reports, coordinate purchase orders, maintain website content to reflect inventory changes as well as tracking shipments from freight carriers, and assisting wholesale customers with issues on their orders.






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EDUCATION
Associates of Arts Degree | May 2020 | Indian Hills Community College GPA 3.7
A.A. degree with intent to double major “business analytics and informatics” and “business administration” in university of south Florida. Member of PTK honor society
Languages
Spanish, native. English, fluent. Italian & German, conversational.
OBJECTIVE
Become a part of the industry while expanding knowledge, and working towards an administrative role in the by working alongside experts in the field.

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LEADERSHIP EXPERIENCE
• Helped reform the SOPs that wouldn’t punish cross-organizational MOs.
• Found a correlation between a key point of information and false positives from investigators across a database of 300K and proposed an alternative.
• Found and fixed Unseen discrepancies between websites and internal software.

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