Resume
SARAH CHRISTINE RUFINO
Objective
To contribute exceptional customer service, communications, and organizational skills to a challenging position within a company that encourages professional growth and offers opportunities for higher levels of responsibilities and advancement.
Qualifying Skills
Skilled in multiple computer software and programs
Professional in appearance and strong work ethic
Strong ability to comprehend company protocols
Fluent in English, Portuguese, and Spanish
Demonstrates attention to details
Professional Experience
American Airlines |Miami, FL November 2016- Present
Customer Service Agent
Operated domestic and International flights both inbound and outbound
Ensured on time departures while boarding passengers on all flights
Maintained communication with all departments during operations
Enforced work policies during boarding process
Swissport Inc. |Miami, FL February 2015- November 2016
Customer Service Agent (American Airlines account)
Performed check-in procedures for passengers on all American Airlines flights
Easily determined document requirements for passengers flying to specific countries
Provided great customer service to passengers while prioritizing safety in the work environment
Obtained certificate of achievement on Airport Customer Service Essentials in Flagship University located in Dallas, TX
Education
Miami Dade College | Miami, FL American Senior High School | Miami, FL
Bachelor of Business Administration High School Diploma
Major: International Business August 2011- June 2015
Estimated Graduation: June 2022
NASM | AFAA
Certified Personal Trainer
Estimated Completion: April 2021
SARAH CHRISTINE RUFINO
Objective
To contribute exceptional customer service, communications, and organizational skills to a challenging position within a company that encourages professional growth and offers opportunities for higher levels of responsibilities and advancement.
Qualifying Skills
Skilled in multiple computer software and programs
Professional in appearance and strong work ethic
Strong ability to comprehend company protocols
Fluent in English, Portuguese, and Spanish
Demonstrates attention to details
Professional Experience
American Airlines |Miami, FL November 2016- Present
Customer Service Agent
Operated domestic and International flights both inbound and outbound
Ensured on time departures while boarding passengers on all flights
Maintained communication with all departments during operations
Enforced work policies during boarding process
Swissport Inc. |Miami, FL February 2015- November 2016
Customer Service Agent (American Airlines account)
Performed check-in procedures for passengers on all American Airlines flights
Easily determined document requirements for passengers flying to specific countries
Provided great customer service to passengers while prioritizing safety in the work environment
Obtained certificate of achievement on Airport Customer Service Essentials in Flagship University located in Dallas, TX
Education
Miami Dade College | Miami, FL American Senior High School | Miami, FL
Bachelor of Business Administration High School Diploma
Major: International Business August 2011- June 2015
Estimated Graduation: June 2022
NASM | AFAA
Certified Personal Trainer
Estimated Completion: April 2021