Resume
Kristap Baltin - K------------ -------------
3932 22nd street, San Francisco, CA 94114
SUMMARY
Versatile and experienced leader with a passion for teaching and helping others.
SKILLS
• Curriculum development and assessment
• Customer-oriented
• Staff development talent
• Supervisory Management skills
• Microsoft Office proficient
• Lesson planning
• Recruiting, Hiring and Training
• Operations management
• Full service restaurant background
• Adaptable
• Cross-training specialist
• Proven sales record
• Extensive knowledge of training methods
• Customer Support Expertise
EXPERIENCE
Pacific Catch Restaurant ? San Francisco, CA November 2017-Current
Server
• Assists guests with making menu choices in an informative and helpful fashion.
• Maintain knowledge of current menu items, garnishes, ingredients and
preparation methods.
• Appropriately suggest additional items to customers to increase restaurant
sales.
• Effectively communicate with kitchen staff regarding customer allergies, dietary
needs and other special requests.
Education First June 2016- October 2017
ESL Teacher, San Francisco
• Provide students with relevant and engaging lessons tailored to enable them to reach their personal
needs and objectives.
• Actively participate in any required observations and feedback sessions, training, development meetings
and informational meetings.
• Develop and use supplementary material within EF guidelines to support learning needs.
Landrys's - Bubba Gumps Shrimp Co. January 2008- October 2017
Training and Server Manager San Francisco, CA, USA
• Recruit, hire, and train new employees for all hourly departments.
• Mentor, coach, and train servers, hosts, bartenders, and floor/operation managers through full-day
training shifts, pre and post shift meetings, instructional five-minute full-staff meetings, assignments –
evaluations, and shift evaluations.
• Write accurate and realistic projections and forecasts, consistently saving labor costs and improving the
potential for sales.
• Write efficient and accurate schedules for all (seasonally ranging from 125 to 175 employees)
ZeroChaos Google Search Ad April 2014 – September 2014
Rater San Francisco, CA, USA
• Internet Research – Evaluating and understanding the searcher's (or user's) query by getting into the
mindset of the user and determining their most likely intent, thereby analyzing and assessing the query
and its ideal culmination.
ACHIEVEMENTS
• Created product knowledge memorization guides (implementing mnemonic devices, acronyms, proper
flash card techniques, and suggestions for research) for new employees that increased the pass rate
and retention of new employees from 2013 to 2014. (In the previous year, higher percentage of hired
employees would not pass training because of inability to memorize the menu and mandatory
recommendations).
• Revamped and rewrote existing “Aloha Challenge” (POS training guide) to combine technical training
together with operational day-to-day situations (uncommon modifications or guest requests, situations
in which to up-sell, the techniques of repeating orders and writing them down efficiently, crossing items
out when at terminal and double checking their work). This guide has contributed to decreasing server
error comps from 7.4% in 2013, to 5.6% in 2014.
• Revamped and implemented a “ten minute ticker” (10 minute server evaluation) through the observation
of their greet and sales techniques during a table approach. Trained each manager on how to evaluate if
servers are recommending the rewards club card, recommending drinks that come with a souvenir glass,
recommending the ideal food cost and high margin items. After the observation, manager sits down and
discusses strengths and opportunities with servers and sales associates.
• Posted Sales Rankings of all employees, and through monthly assessment raised those at the 3% of
glassware sales (within total sales category) to 5% (Ideal % 7.3).
• Developed and Promoted 7 hourly employees into Manager Assistant positions and consequently
salaried manager positions.
• Designed a Rolling/Break floor plan to help restaurant avoid break violations and comply with California
break laws
EDUCATION
San Francisco State University 1999- 2004
Bachelor Degree Radio and Television
REFERENCES
Phil Jonson – Gustav's – Training Coordinator ------------
Adrian Hinsberg – VP of operations at #GetaFreePhone ------------
Sendy Ramos – Academic Director at EF ------------
Kristap Baltin - K------------ -------------
3932 22nd street, San Francisco, CA 94114
SUMMARY
Versatile and experienced leader with a passion for teaching and helping others.
SKILLS
• Curriculum development and assessment
• Customer-oriented
• Staff development talent
• Supervisory Management skills
• Microsoft Office proficient
• Lesson planning
• Recruiting, Hiring and Training
• Operations management
• Full service restaurant background
• Adaptable
• Cross-training specialist
• Proven sales record
• Extensive knowledge of training methods
• Customer Support Expertise
EXPERIENCE
Pacific Catch Restaurant ? San Francisco, CA November 2017-Current
Server
• Assists guests with making menu choices in an informative and helpful fashion.
• Maintain knowledge of current menu items, garnishes, ingredients and
preparation methods.
• Appropriately suggest additional items to customers to increase restaurant
sales.
• Effectively communicate with kitchen staff regarding customer allergies, dietary
needs and other special requests.
Education First June 2016- October 2017
ESL Teacher, San Francisco
• Provide students with relevant and engaging lessons tailored to enable them to reach their personal
needs and objectives.
• Actively participate in any required observations and feedback sessions, training, development meetings
and informational meetings.
• Develop and use supplementary material within EF guidelines to support learning needs.
Landrys's - Bubba Gumps Shrimp Co. January 2008- October 2017
Training and Server Manager San Francisco, CA, USA
• Recruit, hire, and train new employees for all hourly departments.
• Mentor, coach, and train servers, hosts, bartenders, and floor/operation managers through full-day
training shifts, pre and post shift meetings, instructional five-minute full-staff meetings, assignments –
evaluations, and shift evaluations.
• Write accurate and realistic projections and forecasts, consistently saving labor costs and improving the
potential for sales.
• Write efficient and accurate schedules for all (seasonally ranging from 125 to 175 employees)
ZeroChaos Google Search Ad April 2014 – September 2014
Rater San Francisco, CA, USA
• Internet Research – Evaluating and understanding the searcher's (or user's) query by getting into the
mindset of the user and determining their most likely intent, thereby analyzing and assessing the query
and its ideal culmination.
ACHIEVEMENTS
• Created product knowledge memorization guides (implementing mnemonic devices, acronyms, proper
flash card techniques, and suggestions for research) for new employees that increased the pass rate
and retention of new employees from 2013 to 2014. (In the previous year, higher percentage of hired
employees would not pass training because of inability to memorize the menu and mandatory
recommendations).
• Revamped and rewrote existing “Aloha Challenge” (POS training guide) to combine technical training
together with operational day-to-day situations (uncommon modifications or guest requests, situations
in which to up-sell, the techniques of repeating orders and writing them down efficiently, crossing items
out when at terminal and double checking their work). This guide has contributed to decreasing server
error comps from 7.4% in 2013, to 5.6% in 2014.
• Revamped and implemented a “ten minute ticker” (10 minute server evaluation) through the observation
of their greet and sales techniques during a table approach. Trained each manager on how to evaluate if
servers are recommending the rewards club card, recommending drinks that come with a souvenir glass,
recommending the ideal food cost and high margin items. After the observation, manager sits down and
discusses strengths and opportunities with servers and sales associates.
• Posted Sales Rankings of all employees, and through monthly assessment raised those at the 3% of
glassware sales (within total sales category) to 5% (Ideal % 7.3).
• Developed and Promoted 7 hourly employees into Manager Assistant positions and consequently
salaried manager positions.
• Designed a Rolling/Break floor plan to help restaurant avoid break violations and comply with California
break laws
EDUCATION
San Francisco State University 1999- 2004
Bachelor Degree Radio and Television
REFERENCES
Phil Jonson – Gustav's – Training Coordinator ------------
Adrian Hinsberg – VP of operations at #GetaFreePhone ------------
Sendy Ramos – Academic Director at EF ------------