IT Specialist
MANUEL BYRD
Philadelphia, PA
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SUMMARY OF QUALIFICATIONS
• Over 30 years’ experience engineering, diagnosing and maintaining Desktop/PC systems
• Over 20 years’ administering individualized instruction toward end-users computer literacy
• 5 years’ supervising 3 personnel while setting attainable goals for efficiency and accuracy result in 93% in the 1st stage of the developed process
• Ability to adapt and excel in a dynamic environment
• Proficiency as a team-member and excellent independent project completion
VOLUNTEER
Monumental Baptist Church Philadelphia, PA
Co-leader Healing Communities Ministry 05/2015 – 09/2018
• Communicated with church membership for contact with selected inmates confined within the Pennsylvania Department of Corrections
• Organize and lead fellowships for church members
• Direct ministry members lead monthly meetings and financially support the ministry
PROFESSIONAL EXPERIENCE
Unisys Corporation Blue Bell, PA
Desktop Support Specialist 10/1995 – 12/1996
• Reviewed the daily updates associated with the various COMPAQ desktop systems
• Utilized the computer laboratory and used analytical skills to realize the successful resolution to end-user concerns
• Navigated information system to document data to a historical database for each event
• Maintained and exceeded the required number of daily end-user encounters
Private Industry Council Philadelphia, PA
Supervisor Data Entry Operators 04/1990 – 08/1994
• Supervised 3 personnel accomplishing timely and accurate input of alphanumeric data maintained 93% accuracy in the 1st stage of my process
• Established daily attainable goals and instituted accountability measures
• Maintained a pleasant working environment throughout the five years in the position
Kelly Services – Technology Division Berwyn, PA
Insurance Sales Associate 08/2005 – 12/2006
• Collaborated with insurance agents in the United States and its’ territories realizing accounts receivable
• Exceeded the established number of contacts required for a given workday
• Utilized the UNIX’s driven operation system in a Microsoft Office Suite environment to document all events to a historical database.
EDUCATION
Peirce College Philadelphia, PA
Associate Computer Data Processing
MILITARY SERVICE
Army
10/04/1974 – 06/24/1982
E4/Specialist 4
MANUEL BYRD
Philadelphia, PA
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SUMMARY OF QUALIFICATIONS
• Over 30 years’ experience engineering, diagnosing and maintaining Desktop/PC systems
• Over 20 years’ administering individualized instruction toward end-users computer literacy
• 5 years’ supervising 3 personnel while setting attainable goals for efficiency and accuracy result in 93% in the 1st stage of the developed process
• Ability to adapt and excel in a dynamic environment
• Proficiency as a team-member and excellent independent project completion
VOLUNTEER
Monumental Baptist Church Philadelphia, PA
Co-leader Healing Communities Ministry 05/2015 – 09/2018
• Communicated with church membership for contact with selected inmates confined within the Pennsylvania Department of Corrections
• Organize and lead fellowships for church members
• Direct ministry members lead monthly meetings and financially support the ministry
PROFESSIONAL EXPERIENCE
Unisys Corporation Blue Bell, PA
Desktop Support Specialist 10/1995 – 12/1996
• Reviewed the daily updates associated with the various COMPAQ desktop systems
• Utilized the computer laboratory and used analytical skills to realize the successful resolution to end-user concerns
• Navigated information system to document data to a historical database for each event
• Maintained and exceeded the required number of daily end-user encounters
Private Industry Council Philadelphia, PA
Supervisor Data Entry Operators 04/1990 – 08/1994
• Supervised 3 personnel accomplishing timely and accurate input of alphanumeric data maintained 93% accuracy in the 1st stage of my process
• Established daily attainable goals and instituted accountability measures
• Maintained a pleasant working environment throughout the five years in the position
Kelly Services – Technology Division Berwyn, PA
Insurance Sales Associate 08/2005 – 12/2006
• Collaborated with insurance agents in the United States and its’ territories realizing accounts receivable
• Exceeded the established number of contacts required for a given workday
• Utilized the UNIX’s driven operation system in a Microsoft Office Suite environment to document all events to a historical database.
EDUCATION
Peirce College Philadelphia, PA
Associate Computer Data Processing
MILITARY SERVICE
Army
10/04/1974 – 06/24/1982
E4/Specialist 4