For Server position
Miku Tokunaga
1111 Arlington Boulevard • Arlington VA, 22209 • ------------ • ------------
EDUCATION
East Sussex College Lewes Lewes, United Kingdom
Sundai Kanko & Gaigo College Osaka, Japan
EXPERIENCE
Aluz Eatery Kochi, Japan
Operations Manager Sept. 2018 – Apr. 2019
• Work in cohesion with colleagues to drive up sales, profitability, quality, and service for the betterment of the company and satisfaction of the customers.
•Arrange and/or coordinate catering events with the help of coworkers who were under my guidance and tutelage.
•Plan and execute the monthly training and onboarding of new employees to improve the quality of service that aligns with the companies’ expectations and standards.
Kansai International School Kobe, Japan
Operations Manager & Teacher Apr. 2016 – Mar. 2018
• Provides support to impact operations and recommendations with strategic plans and reviews, implement quality standards to maximize teacher efficiency.
• Perform administrative tasks to expand operations beyond the schools in Japan, further develop existing programs to empower interns and employees through survey results, trainings, and workshops.
• Methodically provide materials for lessons and work with students to improve their oral and comprehension skills in the subject of English.
• Develops, reviews, and/or translates reports, briefing papers, press releases, and presentations as necessary for communication letters distributed to families. Documents and shares classroom accomplishments, challenges, and lessons learned among internal partners.
Harukas 300 Observatory Osaka, Japan
Sales & Management Officer Mar. 2014 – Mar. 2016
• Provided pre and post arrival information and resources to ensure successful touring for all costumers and visitors in collaboration with the various departments. Suggest events to the leadership of the company on how to attract younger populations and families by organizing events in collaboration with the other departments in the building.
• Perform administrative tasks to expand operations, further contribute to existing programs in placed by the company to empower interns and employees through trainings and workshops.
• Ensure the safety of the thousands of daily visitors to maximize profits while maintaining the movement of various tour groups of different backgrounds, ages, and interests.
DISTINCTIONS
Languages:
Japanese- Speaking (Native), Reading (Native), Writing (Native), Listening (Native)
English- Speaking (Fluent), Reading (Fluent), Writing (Fluent), Listening (Fluent)
Miku Tokunaga
1111 Arlington Boulevard • Arlington VA, 22209 • ------------ • ------------
EDUCATION
East Sussex College Lewes Lewes, United Kingdom
Sundai Kanko & Gaigo College Osaka, Japan
EXPERIENCE
Aluz Eatery Kochi, Japan
Operations Manager Sept. 2018 – Apr. 2019
• Work in cohesion with colleagues to drive up sales, profitability, quality, and service for the betterment of the company and satisfaction of the customers.
•Arrange and/or coordinate catering events with the help of coworkers who were under my guidance and tutelage.
•Plan and execute the monthly training and onboarding of new employees to improve the quality of service that aligns with the companies’ expectations and standards.
Kansai International School Kobe, Japan
Operations Manager & Teacher Apr. 2016 – Mar. 2018
• Provides support to impact operations and recommendations with strategic plans and reviews, implement quality standards to maximize teacher efficiency.
• Perform administrative tasks to expand operations beyond the schools in Japan, further develop existing programs to empower interns and employees through survey results, trainings, and workshops.
• Methodically provide materials for lessons and work with students to improve their oral and comprehension skills in the subject of English.
• Develops, reviews, and/or translates reports, briefing papers, press releases, and presentations as necessary for communication letters distributed to families. Documents and shares classroom accomplishments, challenges, and lessons learned among internal partners.
Harukas 300 Observatory Osaka, Japan
Sales & Management Officer Mar. 2014 – Mar. 2016
• Provided pre and post arrival information and resources to ensure successful touring for all costumers and visitors in collaboration with the various departments. Suggest events to the leadership of the company on how to attract younger populations and families by organizing events in collaboration with the other departments in the building.
• Perform administrative tasks to expand operations, further contribute to existing programs in placed by the company to empower interns and employees through trainings and workshops.
• Ensure the safety of the thousands of daily visitors to maximize profits while maintaining the movement of various tour groups of different backgrounds, ages, and interests.
DISTINCTIONS
Languages:
Japanese- Speaking (Native), Reading (Native), Writing (Native), Listening (Native)
English- Speaking (Fluent), Reading (Fluent), Writing (Fluent), Listening (Fluent)