Clarence G White Personal Resume.docx
------------left504825Clarence G. White
9950 Fountain Cir. • Lenexa, KS. 66220 • ------------ • ------------
020000Clarence G. White
9950 Fountain Cir. • Lenexa, KS. 66220 • ------------ • ------------
------------------------44500
PROFESSIONALAccomplished President offering over 40 years of progressive experience in
SUMMARYAccounts Receivables Management. Adept at managing operations, financial
administration and working with consumers and clients to resolve issues.
SKILLSStrategic planning and cost analysisClient relationship building
Operations managementGeneral customer assistanceMicrosoft Office SuiteScripting and compiled languages
WORK HISTORYANNOUNCER/NEWS REPORTER11/1975 to 06/1976
KMLA Radio | Ashdown, AR
Researched relevant topics in local news.Established rapport with existing advertisers and potential sponsors. Introduced shows on the air and announced station breaks, commercialsand public service information.
COLLECTIONS REPRESENTATIVE08/1976 to 05/1977Kansas Counselors Inc | Lenexa, KS
Used probing techniques to determine consumers' reasons for delinquency.Used skip tracing resources to locate consumers and manually updated information on collection work cards.Negotiated arrangements to collect balance in full or best possible payments.
COLLECTIONS SUPERVISOR06/1977 to 02/1979Kansas Counselors Inc | Lenexa, KS
Recruited, hired, and trained new employees on collection practices and office procedures.Developed streamlining methods to improve individual agent productivity.Worked with managers to meet challenging performance standards.Handled complaint calls and consumer inquiries.
COLLECTIONS MANAGER03/1979 to 09/1981Kansas Counselors Inc | Lenexa, KS
Conducted investigations of consumer accounts and payment histories.Established procedures for the collection of past due accounts.Contacted consumers to discuss late payments and options for remittingamounts due and worked with consumer complaint issues.Hired new employees for all departments – call center, collections, data entry, client liaison, sales and front office.
OFFICE MANAGER 10/1981 to 06/2005Kansas Counselors Inc | Lenexa, KS
Recruited and hired qualified candidates for vacant and new positions.Handled all escalated complaint calls from both clients and consumers.Analyzed daily workflow and created strategies for improved performance. Coordinated special client projects and managed schedules.Created client and office reports and on-site sales presentations. Designed marketing brochures and created website copy.Established and developed highly efficient and dependable administrativeteam by delivering ongoing coaching and motivation while providingopportunities for career acceleration through achievements.
PRESIDENT 06/2005 to 11/2018Kansas Counselors Inc | Lenexa, KS
Directed technological improvements that reduced waste and businessbottlenecks – improving the overall bottom line.Oversaw business-wide changes to modernize procedures andspotlight areas of potential new account placement revenues.Assisted the Sales Department with Client Sales Presentations.Provided outstanding client / consumer support and service.Consistently assumed additional responsibilities and worked extendedhours to meet project deadlines.Maintained documentation for areas such as orders, activities, schedulesand employee performance.
CONSULTANT 11/2018 to 12/2020Kansas Counselors Inc | Lenexa, KS
Coordinated efforts with remainder of team to insure a smooth transition.
Provided oversight to owners of financials and performance metrics.
Created custom data conversion programs to convert client files to those
required by our collection software. Met with clients to assist in on-boarding.
Created reports and custom programs as required by KCI and our clients.
EDUCATION Bachelor of Arts | Mass Communications / Marketing 1975
University of Central Missouri, Warrensburg, MO
CERTIFICATIONSACA International - Fellow Award 2015
ACA International - Scholar Award 2013
------------left504825Clarence G. White
9950 Fountain Cir. • Lenexa, KS. 66220 • ------------ • ------------
020000Clarence G. White
9950 Fountain Cir. • Lenexa, KS. 66220 • ------------ • ------------
------------------------44500
PROFESSIONALAccomplished President offering over 40 years of progressive experience in
SUMMARYAccounts Receivables Management. Adept at managing operations, financial
administration and working with consumers and clients to resolve issues.
SKILLSStrategic planning and cost analysisClient relationship building
Operations managementGeneral customer assistanceMicrosoft Office SuiteScripting and compiled languages
WORK HISTORYANNOUNCER/NEWS REPORTER11/1975 to 06/1976
KMLA Radio | Ashdown, AR
Researched relevant topics in local news.Established rapport with existing advertisers and potential sponsors. Introduced shows on the air and announced station breaks, commercialsand public service information.
COLLECTIONS REPRESENTATIVE08/1976 to 05/1977Kansas Counselors Inc | Lenexa, KS
Used probing techniques to determine consumers' reasons for delinquency.Used skip tracing resources to locate consumers and manually updated information on collection work cards.Negotiated arrangements to collect balance in full or best possible payments.
COLLECTIONS SUPERVISOR06/1977 to 02/1979Kansas Counselors Inc | Lenexa, KS
Recruited, hired, and trained new employees on collection practices and office procedures.Developed streamlining methods to improve individual agent productivity.Worked with managers to meet challenging performance standards.Handled complaint calls and consumer inquiries.
COLLECTIONS MANAGER03/1979 to 09/1981Kansas Counselors Inc | Lenexa, KS
Conducted investigations of consumer accounts and payment histories.Established procedures for the collection of past due accounts.Contacted consumers to discuss late payments and options for remittingamounts due and worked with consumer complaint issues.Hired new employees for all departments – call center, collections, data entry, client liaison, sales and front office.
OFFICE MANAGER 10/1981 to 06/2005Kansas Counselors Inc | Lenexa, KS
Recruited and hired qualified candidates for vacant and new positions.Handled all escalated complaint calls from both clients and consumers.Analyzed daily workflow and created strategies for improved performance. Coordinated special client projects and managed schedules.Created client and office reports and on-site sales presentations. Designed marketing brochures and created website copy.Established and developed highly efficient and dependable administrativeteam by delivering ongoing coaching and motivation while providingopportunities for career acceleration through achievements.
PRESIDENT 06/2005 to 11/2018Kansas Counselors Inc | Lenexa, KS
Directed technological improvements that reduced waste and businessbottlenecks – improving the overall bottom line.Oversaw business-wide changes to modernize procedures andspotlight areas of potential new account placement revenues.Assisted the Sales Department with Client Sales Presentations.Provided outstanding client / consumer support and service.Consistently assumed additional responsibilities and worked extendedhours to meet project deadlines.Maintained documentation for areas such as orders, activities, schedulesand employee performance.
CONSULTANT 11/2018 to 12/2020Kansas Counselors Inc | Lenexa, KS
Coordinated efforts with remainder of team to insure a smooth transition.
Provided oversight to owners of financials and performance metrics.
Created custom data conversion programs to convert client files to those
required by our collection software. Met with clients to assist in on-boarding.
Created reports and custom programs as required by KCI and our clients.
EDUCATION Bachelor of Arts | Mass Communications / Marketing 1975
University of Central Missouri, Warrensburg, MO
CERTIFICATIONSACA International - Fellow Award 2015
ACA International - Scholar Award 2013