applying
Zc
Zwengly Saint cyr
pompano beach------------ ------------
personal have been providing Phenomenal customer service for my whole so much so i must include i was a efficient super visor at Toy R Us and was highly consider the a manager, sadly the company went out of business.for the last 7 years i have strong experience resolving account and service concerns for company business affairs , telephone, complaint, and achieve standers. Smoothly uncovered and solved challenges while promoting company product and maintain loyal satisfied customers even, when off duty. Focused on surpassing expectations and driving team success. Grasp company initiatives quick as new opportunity present it-self, achieving store and personal goals. Swiftly adapts to new management, requirements for seasonal needs, and company demands reason being, consistency is my priorities. Communicates trends and recommendation to customers, and provide feedback to peers also management. Always applies good judgment when performing duties. Bringing enthusiasm also hard work-ethic to meet all needs and roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. offering empathy, reliability and enthusiasm for satisfying customers.
SUPER VISOR
07/2013 to 06/2018
toy r us
north Miami beach
worked in all department in the store also supervise was soon to bee manager
customer service associate
02/2018 to 04/2020
publix
pompano beach
.exceeded service objective by providing customer service and applying sales practices.
evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
managed customer relations and customer service through daily communication and interaction.
Processed accurate and efficient sales and returner transactions to facilitate customer satisfaction.
Decreased downtime by training new employees to the store on company products, sales, and strategy.
Processed purchases and handled payment transactions using pos system.
Work Experience
Skills
Engaged customers on phone by greeting them, answering questions on production or services and asking questions to identify needs. Collaborated with store management and program leadership to suggest actionable improvement and corrective action plans.
( PRESEASON FOR LEAVING IS DUE TO COVID -19)
CO PARTNER OF ALEXIS BEAUTIFUL STORE
04/2015 to 04/2022
ALEXIS BEAUTIFUL STORE DEERFIELD EACH
ITS A PARTNERSHIP THAT IS DONE AT MY SCHEDULE AND IS GUARANTEE WILL NOT INTERFERED WITH THIS JOB I’M APPLYING. scheduled and led weekly store meeting for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance. applied security and loss prevention training toward recognizing risks reducing store theft.
Devise, deploy and monitored processes to boost long-term business success and increase profits levels 84%.
TELE-PERFORMANCE SALE GROUP AGENT
04/2020 to Present
TELEPERFORMANCE BOCA RATON
LOOKING FOR NEW OPPORTUNITY TO BUILT MORE EXPERIENCE VALUE AND ADD NEW ASSIST TO MY WORK CAREER PORTFOLIO
A DAILY SKILLS THAT REQUIRED TO WORK THERE
" Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
" Provide excellent customer service through active listening on every interaction
" Troubleshoot and resolve customer issues through the use of desktop applications
" Work with confidential customer information and treat it sensitively
" Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
" Availability to work various shifts
" Ability to use Windows operating systems
" Predictable and reliable attendance
I ALREADY PUT A 2 WEEKS NOTICE TO LEAVE!!
"MANAGEMENT "COMMERCIAL AWARENESS (OR BUSINESS ACUMEN) " COMMUNICATION " TEAMWORK " NEGOTIATION AND PERSUASION " PROBLEM SOLVING " LEADERSHIP " ORGANISATION " PERSERVERANCE AND MOTIVATION " ABILITY TO WORK UNDER PRESSURE " CONFIDENCE "CONSISTENT & RELIABLE ATTENDANCE " ABILITY TO USE WINDOWS OPERATION SYSTEMS " AVAILABILITY TO WORK VARIOUS SHIFTS "
DEERFIELD BEACH HIGH SCHOOL
High school or equivalent DEERFIELD BEACH 08/2014 to 07/2017
BROWARD COMMINTY COLLEGE
Other
PARALEGAL COCONUT CREEK 04/2018 to Present
Zc
Zwengly Saint cyr
pompano beach------------ ------------
personal have been providing Phenomenal customer service for my whole so much so i must include i was a efficient super visor at Toy R Us and was highly consider the a manager, sadly the company went out of business.for the last 7 years i have strong experience resolving account and service concerns for company business affairs , telephone, complaint, and achieve standers. Smoothly uncovered and solved challenges while promoting company product and maintain loyal satisfied customers even, when off duty. Focused on surpassing expectations and driving team success. Grasp company initiatives quick as new opportunity present it-self, achieving store and personal goals. Swiftly adapts to new management, requirements for seasonal needs, and company demands reason being, consistency is my priorities. Communicates trends and recommendation to customers, and provide feedback to peers also management. Always applies good judgment when performing duties. Bringing enthusiasm also hard work-ethic to meet all needs and roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. offering empathy, reliability and enthusiasm for satisfying customers.
SUPER VISOR
07/2013 to 06/2018
toy r us
north Miami beach
worked in all department in the store also supervise was soon to bee manager
customer service associate
02/2018 to 04/2020
publix
pompano beach
.exceeded service objective by providing customer service and applying sales practices.
evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
managed customer relations and customer service through daily communication and interaction.
Processed accurate and efficient sales and returner transactions to facilitate customer satisfaction.
Decreased downtime by training new employees to the store on company products, sales, and strategy.
Processed purchases and handled payment transactions using pos system.
Work Experience
Skills
Engaged customers on phone by greeting them, answering questions on production or services and asking questions to identify needs. Collaborated with store management and program leadership to suggest actionable improvement and corrective action plans.
( PRESEASON FOR LEAVING IS DUE TO COVID -19)
CO PARTNER OF ALEXIS BEAUTIFUL STORE
04/2015 to 04/2022
ALEXIS BEAUTIFUL STORE DEERFIELD EACH
ITS A PARTNERSHIP THAT IS DONE AT MY SCHEDULE AND IS GUARANTEE WILL NOT INTERFERED WITH THIS JOB I’M APPLYING. scheduled and led weekly store meeting for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
Partnered with store director to interview, hire, train and develop department managers and team members to build and sustain high in-store performance. applied security and loss prevention training toward recognizing risks reducing store theft.
Devise, deploy and monitored processes to boost long-term business success and increase profits levels 84%.
TELE-PERFORMANCE SALE GROUP AGENT
04/2020 to Present
TELEPERFORMANCE BOCA RATON
LOOKING FOR NEW OPPORTUNITY TO BUILT MORE EXPERIENCE VALUE AND ADD NEW ASSIST TO MY WORK CAREER PORTFOLIO
A DAILY SKILLS THAT REQUIRED TO WORK THERE
" Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner
" Provide excellent customer service through active listening on every interaction
" Troubleshoot and resolve customer issues through the use of desktop applications
" Work with confidential customer information and treat it sensitively
" Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge
" Availability to work various shifts
" Ability to use Windows operating systems
" Predictable and reliable attendance
I ALREADY PUT A 2 WEEKS NOTICE TO LEAVE!!
"MANAGEMENT "COMMERCIAL AWARENESS (OR BUSINESS ACUMEN) " COMMUNICATION " TEAMWORK " NEGOTIATION AND PERSUASION " PROBLEM SOLVING " LEADERSHIP " ORGANISATION " PERSERVERANCE AND MOTIVATION " ABILITY TO WORK UNDER PRESSURE " CONFIDENCE "CONSISTENT & RELIABLE ATTENDANCE " ABILITY TO USE WINDOWS OPERATION SYSTEMS " AVAILABILITY TO WORK VARIOUS SHIFTS "
DEERFIELD BEACH HIGH SCHOOL
High school or equivalent DEERFIELD BEACH 08/2014 to 07/2017
BROWARD COMMINTY COLLEGE
Other
PARALEGAL COCONUT CREEK 04/2018 to Present