Administrative
Provide high-level of supervisory, administrative and support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education
Keiser University Miami, Florida
Associates of Arts in Business Administration Graduated
July 2016
Employment History
Mech-Tech Institute Orlando, FL
Registrar Jan 22, 2017-Present
• Provided advisory service to all registrars at Keiser University (KU) concerning guidance on registrar duties and functions.
• Supervised the processes of student’s credit transfers, graduation and certification of baccalaureate and associate degrees, the enrollment and degree verification of official transcripts and diplomas.
• Maintains verification, certification, and documentation for all Educational courses Counsels and advises students, faculty, and staff on academic matters, and enforcement of policies and regulations of the University, Boards of Regents, Supervisors, and Family Educational Rights and Privacy Act of 1974 (FERPA).
• Provided continuous evaluation of program priorities with particular interest in the student services and the governance process.
• Received and recorded student’s grades in KU database system in order to manage phases and functions of student matriculation, course creation, and registration.
• Manages the maintenance and permanent security of each matriculated student's official academic record including official documents pertaining to student promotion, disciplinary actions, leave of absence, extended academic programs, withdrawals, and other changes in student status.
• Maintains and safeguards KU seal and its use for authorized processes.
• Addresses student, staff, and faculty questions as they relate to academic record and maintenance processes, procedures, and policies. Refers complex records or registration issues to University Vice President.
• Represents the Registrar Office at meetings and other functions as needed.
Keiser University Miami, Florida
Registrar Mar 2010 – Sept 2016
• Provided advisory service to all registrars at Keiser University (KU) concerning guidance on registrar duties and functions. Supervised the processes of student’s credit transfers, graduation and certification of baccalaureate and associate degrees, the enrollment and degree verification of official transcripts and diplomas.
• Maintains verification, certification, and documentation for all Educational courses Counsels and advises students, faculty, and staff on academic matters, and enforcement of policies and regulations of the University, Boards of Regents, Supervisors, and Family Educational Rights and Privacy Act of 1974 (FERPA).
• Provided continuous evaluation of program priorities with particular interest in the student services and the governance process.
• Received and recorded student’s grades in KU database system in order to manage phases and functions of student matriculation, course creation, and registration.
• Manages the maintenance and permanent security of each matriculated student's official academic record including official documents pertaining to student promotion, disciplinary actions, leave of absence, extended academic programs, withdrawals, and other changes in student status.
• Maintains and safeguards KU seal and its use for authorized processes.
• Addresses student, staff, and faculty questions as they relate to academic record and maintenance processes, procedures, and policies. Refers complex records or registration issues to University Vice President.
• Represents the Registrar Office at meetings and other functions as needed.
Oasis Outsourcing, Inc. Miami, Florida
Administrative Assistant Feb 1999- Jan 2010
• Performs a wide variety of office management and administrative duties to ensure a smooth and efficient operations.
• Coordinate meetings which may include preparing agendas and notes taking.
• Maintain inventory for all office supplies and promotional materials.
• Assisted office staff with the preparation of training packages.
• Supported the recruitment and hiring process by scheduling and confirming interviews.
• Assisted applicants at the computer kiosk to input their personal data thru the automation system.
• Resolves administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures office equipment (computers, fax machine, etc.) were properly maintained and repair as needed.
• Ensure that all received telephone calls were screens and routed in accordance with related office policy and procedures.
• Responsible for the process and distribution of all on-going and incoming mail.
• Implemented administrative operating procedures for leave rosters, personnel evaluations, and attendance cards.
• Reviewed written and electronic documents for grammar, punctuation, and proper terminology.
• Conduct physical inventory to update property book records.
• Monitor automated suspense reports to track upcoming deadlines for office activities and personnel.
• Make travel arrangements, including air, ground, and hotel accommodations, for supported employees as needed.
• Organize records and documents for use in manpower and budget reports.
• Initiate personnel actions for office staff.
Languages – English and Spanish Fluent
Provide high-level of supervisory, administrative and support by conducting research, preparing statistical reports, handling information requests, and performing clerical functions such as preparing correspondence, receiving visitors, arranging conference calls, and scheduling meetings. May also train and supervise lower-level clerical staff. Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education
Keiser University Miami, Florida
Associates of Arts in Business Administration Graduated
July 2016
Employment History
Mech-Tech Institute Orlando, FL
Registrar Jan 22, 2017-Present
• Provided advisory service to all registrars at Keiser University (KU) concerning guidance on registrar duties and functions.
• Supervised the processes of student’s credit transfers, graduation and certification of baccalaureate and associate degrees, the enrollment and degree verification of official transcripts and diplomas.
• Maintains verification, certification, and documentation for all Educational courses Counsels and advises students, faculty, and staff on academic matters, and enforcement of policies and regulations of the University, Boards of Regents, Supervisors, and Family Educational Rights and Privacy Act of 1974 (FERPA).
• Provided continuous evaluation of program priorities with particular interest in the student services and the governance process.
• Received and recorded student’s grades in KU database system in order to manage phases and functions of student matriculation, course creation, and registration.
• Manages the maintenance and permanent security of each matriculated student's official academic record including official documents pertaining to student promotion, disciplinary actions, leave of absence, extended academic programs, withdrawals, and other changes in student status.
• Maintains and safeguards KU seal and its use for authorized processes.
• Addresses student, staff, and faculty questions as they relate to academic record and maintenance processes, procedures, and policies. Refers complex records or registration issues to University Vice President.
• Represents the Registrar Office at meetings and other functions as needed.
Keiser University Miami, Florida
Registrar Mar 2010 – Sept 2016
• Provided advisory service to all registrars at Keiser University (KU) concerning guidance on registrar duties and functions. Supervised the processes of student’s credit transfers, graduation and certification of baccalaureate and associate degrees, the enrollment and degree verification of official transcripts and diplomas.
• Maintains verification, certification, and documentation for all Educational courses Counsels and advises students, faculty, and staff on academic matters, and enforcement of policies and regulations of the University, Boards of Regents, Supervisors, and Family Educational Rights and Privacy Act of 1974 (FERPA).
• Provided continuous evaluation of program priorities with particular interest in the student services and the governance process.
• Received and recorded student’s grades in KU database system in order to manage phases and functions of student matriculation, course creation, and registration.
• Manages the maintenance and permanent security of each matriculated student's official academic record including official documents pertaining to student promotion, disciplinary actions, leave of absence, extended academic programs, withdrawals, and other changes in student status.
• Maintains and safeguards KU seal and its use for authorized processes.
• Addresses student, staff, and faculty questions as they relate to academic record and maintenance processes, procedures, and policies. Refers complex records or registration issues to University Vice President.
• Represents the Registrar Office at meetings and other functions as needed.
Oasis Outsourcing, Inc. Miami, Florida
Administrative Assistant Feb 1999- Jan 2010
• Performs a wide variety of office management and administrative duties to ensure a smooth and efficient operations.
• Coordinate meetings which may include preparing agendas and notes taking.
• Maintain inventory for all office supplies and promotional materials.
• Assisted office staff with the preparation of training packages.
• Supported the recruitment and hiring process by scheduling and confirming interviews.
• Assisted applicants at the computer kiosk to input their personal data thru the automation system.
• Resolves administrative issues by coordinating preparation of reports, analyzing data, and identifying solutions.
• Ensures office equipment (computers, fax machine, etc.) were properly maintained and repair as needed.
• Ensure that all received telephone calls were screens and routed in accordance with related office policy and procedures.
• Responsible for the process and distribution of all on-going and incoming mail.
• Implemented administrative operating procedures for leave rosters, personnel evaluations, and attendance cards.
• Reviewed written and electronic documents for grammar, punctuation, and proper terminology.
• Conduct physical inventory to update property book records.
• Monitor automated suspense reports to track upcoming deadlines for office activities and personnel.
• Make travel arrangements, including air, ground, and hotel accommodations, for supported employees as needed.
• Organize records and documents for use in manpower and budget reports.
• Initiate personnel actions for office staff.
Languages – English and Spanish Fluent