Administration
OBJECTIVE STATEMENT
Looking for an administrative position that will benefit from my business experience in supporting the management team and aiding in reaching company’s goals. I have experience in effective teamwork, problem-solving skills and meeting deadlines while providing administrative duties. Highly organized and detail-oriented.
HIGHLIGHTS
•Collaboration •Account Management
•Self-Sufficient •Sales and Expense Reporting
•Customer Service/Client Relations •Strong in Microsoft Word, Excel, and PowerPoint and CRM
WORK EXPERIENCE
Express Kitchens
Project Coordinator 10/2019 – 03/2020
• Designed kitchens/Baths using 2020
• Acted as liaison between customers and customer service to ensure positive customer experience
• Gave product presentations
• Assisted in setting up new client accounts
• Answered customer questions, confirmed customer orders and resolved issues
Kelly Educational Services
Substitute Teacher (K-12) 11/2016 & 09/2017 – 09/2019
• Answered and screened telephone calls, visitors and mail
• Organized and maintained School and Departmental records including faculty and staff appointments
and student attendance records.
• Maintained utmost discretion with sensitive information
• Conduct clerical duties, including filing, responding to emails, faxing and making copies
• Entered data
Stewart Staffing Services
Customer Service 04/2017 – 09/2017
• Documented/recorded orders into computer system and data entry.
• Assisted customers with orders, account status and relevant problems
• Utilized CRM systems (Macola and e-Synergy) and answered phone calls
• Responsible for onboarding of New Customers
• Scheduled orders for delivery and shipping national and international
Margaret Wainman
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Environmental Compliance Services
Marketing/Business Development Support 11/2012 – 09/2015
• Typed correspondence, meeting notes, and forms among other documents
• Collaborated with cross-functional teams of marketing, accounting, and IT to define and reach reporting
goals
• Generated reports
• Used CRM analytics to track the effectiveness of leads, marketing initiatives and revenues
• Developed/maintained business development plans for 14 branches Maintained accurate records and
entered data
• Edited documents for accuracy
• Generated reports that assisted upper management with decision making and were distributed to
employees wide
• Photocopied, scanned, and filed appropriate documents
• Arranged meetings by reserving rooms and managing refreshments
• Assisted with organizing events
• Conducted research and compiled data
Action Carpet and Floor Covering
Sales and Customer Service Associate 04/20061 - 1/2012
• Retained, increased customer base, and established long term client relationships
• Customer Service
• Informed customers about upcoming designs, products and features
• Responded to customer queries regarding products
• Assisted clients with flooring design purchases, shared extensive product knowledge and. consultation
on product selection and installation procedures
• Received payments and updated stock and sales inventory regularly
• Resolved service issues promptly and courteously
EDUCATION
Central CT State University, New Britain, CT - Bachelor of Arts Degree, Communication
Northwestern CT Community College, Winsted, CT - Associates Degree in Education
Patrick’s Academy, Hartford, CT - Project Management Professional Certification Training
PROFESSIONAL ORGANIZATIONS
Project Management Institute – Southern New England Chapter
OBJECTIVE STATEMENT
Looking for an administrative position that will benefit from my business experience in supporting the management team and aiding in reaching company’s goals. I have experience in effective teamwork, problem-solving skills and meeting deadlines while providing administrative duties. Highly organized and detail-oriented.
HIGHLIGHTS
•Collaboration •Account Management
•Self-Sufficient •Sales and Expense Reporting
•Customer Service/Client Relations •Strong in Microsoft Word, Excel, and PowerPoint and CRM
WORK EXPERIENCE
Express Kitchens
Project Coordinator 10/2019 – 03/2020
• Designed kitchens/Baths using 2020
• Acted as liaison between customers and customer service to ensure positive customer experience
• Gave product presentations
• Assisted in setting up new client accounts
• Answered customer questions, confirmed customer orders and resolved issues
Kelly Educational Services
Substitute Teacher (K-12) 11/2016 & 09/2017 – 09/2019
• Answered and screened telephone calls, visitors and mail
• Organized and maintained School and Departmental records including faculty and staff appointments
and student attendance records.
• Maintained utmost discretion with sensitive information
• Conduct clerical duties, including filing, responding to emails, faxing and making copies
• Entered data
Stewart Staffing Services
Customer Service 04/2017 – 09/2017
• Documented/recorded orders into computer system and data entry.
• Assisted customers with orders, account status and relevant problems
• Utilized CRM systems (Macola and e-Synergy) and answered phone calls
• Responsible for onboarding of New Customers
• Scheduled orders for delivery and shipping national and international
Margaret Wainman
------------|------------|Page 2
Environmental Compliance Services
Marketing/Business Development Support 11/2012 – 09/2015
• Typed correspondence, meeting notes, and forms among other documents
• Collaborated with cross-functional teams of marketing, accounting, and IT to define and reach reporting
goals
• Generated reports
• Used CRM analytics to track the effectiveness of leads, marketing initiatives and revenues
• Developed/maintained business development plans for 14 branches Maintained accurate records and
entered data
• Edited documents for accuracy
• Generated reports that assisted upper management with decision making and were distributed to
employees wide
• Photocopied, scanned, and filed appropriate documents
• Arranged meetings by reserving rooms and managing refreshments
• Assisted with organizing events
• Conducted research and compiled data
Action Carpet and Floor Covering
Sales and Customer Service Associate 04/20061 - 1/2012
• Retained, increased customer base, and established long term client relationships
• Customer Service
• Informed customers about upcoming designs, products and features
• Responded to customer queries regarding products
• Assisted clients with flooring design purchases, shared extensive product knowledge and. consultation
on product selection and installation procedures
• Received payments and updated stock and sales inventory regularly
• Resolved service issues promptly and courteously
EDUCATION
Central CT State University, New Britain, CT - Bachelor of Arts Degree, Communication
Northwestern CT Community College, Winsted, CT - Associates Degree in Education
Patrick’s Academy, Hartford, CT - Project Management Professional Certification Training
PROFESSIONAL ORGANIZATIONS
Project Management Institute – Southern New England Chapter