Nicholas C Kong
NICHOLAS KONG
Flushing, NY � ------------ � ------------
Highly motivated professional with 5+ years of customer service and working in an office environment.
CORE SKILLS & COMPETENCIES
Leadership � Recruitment � Java � Resourcefulness � Time management � Microsoft Word, Excel, Outlook � 60 WPM
WORK EXPERENCE
Administration for Children�s Services New York, NY June 2019 � May 2020
Investigator Consultant
� Review candidate�s online pre-employment applications to ensure it is written to meet the company�s guidelines
� Collect and ensure sufficient documents were submitted that resulted in 5 candidates being hired monthly
� Contact ten candidates previous employers (supervisor or human resources department) to verify candidate�s employment daily
� Created progress notes and kept a record of twenty candidates
Local Union #3 IBEW, Flushing, NY June 2018 � February 2019
Administrative Assistant
� Sorted and distributed mail among various departments
� Screen hundreds of calls as gatekeeper or report appropriate calls to president of the union on a daily basis
� Prepare memo for the union fundraiser before forwarding to accounting department
� Ensure appropriate paperwork are in order before union members leave for a trip
NYC OFFICE OF CHILD SUPPORT SERVICES, New York, NY February 2017 � June 2018
Data Entry Clerk
� Accessed thousands of government records in system to write information onto folders
� Rescheduled minimum of 10 client appointments and report inquiries to supervisors everyday
� Compiled, sorted and verified the accuracy of data
� Scanned up to 80 cases in company databases and inventory up to 50 cases a day
HUDSON COMMUNITY ENTERPRISES, Jersey City, NJ November 2015 � February 2017
Document Operator
� Appropriately stamped at least ten thousand pages of court documents for New Jersey Judiciary
� Organized a minimum of three thousand pages of cumulative and medical records categorically for New Jersey Public School by classifying, sorting, mending and removing staples and paperclips from documents
� Performed quality control checking on boxes of shipment previously completed by employees
� Identify poor quality images and rescan for clarity up to 100 cases
CORANET CORP, New York, NY October 2014 � December 2014
Customer Care Analyst
� Proactively resolved hundreds of client phone inquiries and complaints as primary liaison between Technicians and Mediators resulting in daily on-time service delivery for Bank of America clients
� Replied, directed and fulfilled client email requests
� Coordinated, scheduled, organized, managed and processed daily reports
� Opening, updating, billing and closing out work orders using Servman ticketing software
EDUCATION
QUEENS COLLEGE, Flushing, NY
Bachelor of Arts in Computer Science (Earned 124 credits, Degree Pending)
PER SCHOLAS INSTITUTE FOR TECHNOLOGY, Bronx, NY
Certificates in A+/Network+/Mobility+ IT Certification Training Program
License #: COMP------------, September 2014
BAYSIDE HIGH SCHOOL, Bayside, NY June 2008
High School Diploma
NICHOLAS KONG
Flushing, NY � ------------ � ------------
Highly motivated professional with 5+ years of customer service and working in an office environment.
CORE SKILLS & COMPETENCIES
Leadership � Recruitment � Java � Resourcefulness � Time management � Microsoft Word, Excel, Outlook � 60 WPM
WORK EXPERENCE
Administration for Children�s Services New York, NY June 2019 � May 2020
Investigator Consultant
� Review candidate�s online pre-employment applications to ensure it is written to meet the company�s guidelines
� Collect and ensure sufficient documents were submitted that resulted in 5 candidates being hired monthly
� Contact ten candidates previous employers (supervisor or human resources department) to verify candidate�s employment daily
� Created progress notes and kept a record of twenty candidates
Local Union #3 IBEW, Flushing, NY June 2018 � February 2019
Administrative Assistant
� Sorted and distributed mail among various departments
� Screen hundreds of calls as gatekeeper or report appropriate calls to president of the union on a daily basis
� Prepare memo for the union fundraiser before forwarding to accounting department
� Ensure appropriate paperwork are in order before union members leave for a trip
NYC OFFICE OF CHILD SUPPORT SERVICES, New York, NY February 2017 � June 2018
Data Entry Clerk
� Accessed thousands of government records in system to write information onto folders
� Rescheduled minimum of 10 client appointments and report inquiries to supervisors everyday
� Compiled, sorted and verified the accuracy of data
� Scanned up to 80 cases in company databases and inventory up to 50 cases a day
HUDSON COMMUNITY ENTERPRISES, Jersey City, NJ November 2015 � February 2017
Document Operator
� Appropriately stamped at least ten thousand pages of court documents for New Jersey Judiciary
� Organized a minimum of three thousand pages of cumulative and medical records categorically for New Jersey Public School by classifying, sorting, mending and removing staples and paperclips from documents
� Performed quality control checking on boxes of shipment previously completed by employees
� Identify poor quality images and rescan for clarity up to 100 cases
CORANET CORP, New York, NY October 2014 � December 2014
Customer Care Analyst
� Proactively resolved hundreds of client phone inquiries and complaints as primary liaison between Technicians and Mediators resulting in daily on-time service delivery for Bank of America clients
� Replied, directed and fulfilled client email requests
� Coordinated, scheduled, organized, managed and processed daily reports
� Opening, updating, billing and closing out work orders using Servman ticketing software
EDUCATION
QUEENS COLLEGE, Flushing, NY
Bachelor of Arts in Computer Science (Earned 124 credits, Degree Pending)
PER SCHOLAS INSTITUTE FOR TECHNOLOGY, Bronx, NY
Certificates in A+/Network+/Mobility+ IT Certification Training Program
License #: COMP------------, September 2014
BAYSIDE HIGH SCHOOL, Bayside, NY June 2008
High School Diploma