Erica Penn Resume
ERICA PENN
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WORK EXPERIENCE:
Hospitality, New York, NY
(Fairfax, Casa Apicii, Buvette, etc) Senior Server (April 2011 � March 2020)
� Train new and seasoned waitstaff on service expectations, wine and spirit knowledge, safety and food handling procedures
� Provide superior service through anticipation of customer needs
� Manage closing duties, including restocking service inventory and reconciliation of the cash drawer
� Assist guests with reservations and scheduling private event planning
MedReviews, New York, NY
Program Assistant (TEMP) (February 2014-May 2016)
� Organized and maintained attendee registration desk
� Tracked and maintained attendee registration list
� Distributed conference materials and handouts to attendees
� Distributed, collected, compiled, and processed attendee evaluation forms
� Oversee return shipping of on-site program materials
� General set-up and breakdown of registration desk
� Assist program management team with general on-site support
Capital Medical Center, Olympia, WA
Executive Assistant/Office Manager (April 2009- April 2011)
� Managed the implementation of executive administrative support to the Chief Executive Officer, Chief Financial Officer, Chief Nursing Officer, Chief Quality Officer, Chief Operations Officer, Director of Marketing and Director of Physician Relations and Governmental Affairs
� Managed and maintained complex executive calendars and agenda including arranging executive meetings with corporate office, physicians, and official leaders in the Thurston County community
� Constructed and issued contractual agreements between the medical facility, physicians, vendors and other businesses
� Organized and oversaw logistics for conference calls, web conferences using WebEx, in-house/off-site meetings
� Researched and booked travel arrangements
� Organized and compiled all incoming and outgoing invoices
� Strategically eliminated unnecessary purchases; sourced multiple vendors to minimize office costs
� Drafted and edited letters, presentational materials, expense reports, confidential reports
� Responsible for organizing, maintaining, and updating Hospital policies; Physician, vendor, and educational contracts; Hospital forms; Hospital licenses and certificates; Hospital Insurances; Hospital meeting room scheduling; and ordered and organized office supplies
� Recorded and maintained Hospital Board meeting minutes, agendas, and schedules for Hospital Board of Trustees, Executive and Director Leadership Team, Ethics and Compliance and Executive Operations
Responsible for faxing, scanning, and printing documents maintained and tracked:
� Hospital organizational wide policies
� Physician, vendor, and educational contracts
� Clinical and non-clinical hospital forms
� Hospital licenses and certificates
� Hospital insurances
� Hospital meeting room supplies
Created and maintained the minutes, agendas, items, and schedules for the following:
� Hospital Board of Trustees
� Executive and Director Leadership Team
� Ethics and Compliance
� Executive Operations
EDUCATION:
Pacific Lutheran University, Tacoma, WA, Bachelor�s in Fine Arts, Minor in Music 2006
SKILLS:
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) & Adobe Photoshop
ERICA PENN
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WORK EXPERIENCE:
Hospitality, New York, NY
(Fairfax, Casa Apicii, Buvette, etc) Senior Server (April 2011 � March 2020)
� Train new and seasoned waitstaff on service expectations, wine and spirit knowledge, safety and food handling procedures
� Provide superior service through anticipation of customer needs
� Manage closing duties, including restocking service inventory and reconciliation of the cash drawer
� Assist guests with reservations and scheduling private event planning
MedReviews, New York, NY
Program Assistant (TEMP) (February 2014-May 2016)
� Organized and maintained attendee registration desk
� Tracked and maintained attendee registration list
� Distributed conference materials and handouts to attendees
� Distributed, collected, compiled, and processed attendee evaluation forms
� Oversee return shipping of on-site program materials
� General set-up and breakdown of registration desk
� Assist program management team with general on-site support
Capital Medical Center, Olympia, WA
Executive Assistant/Office Manager (April 2009- April 2011)
� Managed the implementation of executive administrative support to the Chief Executive Officer, Chief Financial Officer, Chief Nursing Officer, Chief Quality Officer, Chief Operations Officer, Director of Marketing and Director of Physician Relations and Governmental Affairs
� Managed and maintained complex executive calendars and agenda including arranging executive meetings with corporate office, physicians, and official leaders in the Thurston County community
� Constructed and issued contractual agreements between the medical facility, physicians, vendors and other businesses
� Organized and oversaw logistics for conference calls, web conferences using WebEx, in-house/off-site meetings
� Researched and booked travel arrangements
� Organized and compiled all incoming and outgoing invoices
� Strategically eliminated unnecessary purchases; sourced multiple vendors to minimize office costs
� Drafted and edited letters, presentational materials, expense reports, confidential reports
� Responsible for organizing, maintaining, and updating Hospital policies; Physician, vendor, and educational contracts; Hospital forms; Hospital licenses and certificates; Hospital Insurances; Hospital meeting room scheduling; and ordered and organized office supplies
� Recorded and maintained Hospital Board meeting minutes, agendas, and schedules for Hospital Board of Trustees, Executive and Director Leadership Team, Ethics and Compliance and Executive Operations
Responsible for faxing, scanning, and printing documents maintained and tracked:
� Hospital organizational wide policies
� Physician, vendor, and educational contracts
� Clinical and non-clinical hospital forms
� Hospital licenses and certificates
� Hospital insurances
� Hospital meeting room supplies
Created and maintained the minutes, agendas, items, and schedules for the following:
� Hospital Board of Trustees
� Executive and Director Leadership Team
� Ethics and Compliance
� Executive Operations
EDUCATION:
Pacific Lutheran University, Tacoma, WA, Bachelor�s in Fine Arts, Minor in Music 2006
SKILLS:
Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) & Adobe Photoshop