Tanesha Farmer
Tanesha Farmer
Finance
Experienced in helping employees to support customers and clients by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership.
Work History
2014-02 - 2019-05
Senior Operations Specialist
Republic Finance LLC, Columbia, South Carolina
Held weekly meetings with staff to identify techniques to overcome company losses. Trained, coached and mentored staff to ensure smooth adoption of new legal and collection process. Directed successful turnaround, saving over $500,000 in debt within a 12 month period. Led branch team in establishing 40 new accounts, refinancing 230 existing accounts, and reopening 70 former accounts within a 10 month period. Worked directly with management, branch manger, and regional vice president to brainstorm, discuss strategy and mitigate the impact of loss revenue.
2012-01 - 2013-01
Bank Teller
All South Federal Credit Union, Columbia, South Carolina
Executed customer transactions, including deposits, withdrawals, money orders and checks. Identified sales opportunities and referred customers to branch partners in financial services. Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Assisted estimated 40 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
2008-08 - 2012-01
Retail Merchandiser
Macys, Columbia, South Carolina
Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales. Trained and managed merchandising associates to uphold company standards in customer service and product information. Worked closely with managers, suppliers, and buyers to stock retail locations. Monitored slow-selling merchandise and placed top sellers on display in prominent areas. Educated customers on promotional events and monitored inventory for events to improve overall experiences.
Education
2008-01 - Current
Some College (No Degree): Business Administration And Management
Limestone College - Gaffney, SC
2012-01 - Current
Some College (No Degree): Business Education
Midlands Technical College - West Columbia, SC
Accomplishments
Promoted to Customer Account Specialist and assisted with training and supervision of legal accounts and collection accounts in branch
Successfully resolved 70% of collections-related issues
Promoted to Lead Teller based on superior performance
Earned Star Sales Support Award in 2010
Contact
Address
2200 Woodlands Drive Apt 3211
Smyrna, GA, 30080
Phone
------------
E-mail
T------------
Skills
Coaching and training
Customer service
Financial analysis
Written and interpersonal communication
Sales professional
Cash handling expertise
Staff management
Collections processing
Payment processing
Business development
Goal-oriented
Fluent in legal terminology
Legal research
Document preparation
Official Notary of the Public
Administrative Assistance
Legal/Court Processes
Software
MS Word
Excellent
MS Excel
Excellent
MS Office
Excellent
MS PowerPoint
Excellent
Tanesha Farmer
Finance
Experienced in helping employees to support customers and clients by developing individual skills, knowledge and engagement in business processes. Focused on maximizing worker efficiency and company revenue through teamwork and motivational leadership.
Work History
2014-02 - 2019-05
Senior Operations Specialist
Republic Finance LLC, Columbia, South Carolina
Held weekly meetings with staff to identify techniques to overcome company losses. Trained, coached and mentored staff to ensure smooth adoption of new legal and collection process. Directed successful turnaround, saving over $500,000 in debt within a 12 month period. Led branch team in establishing 40 new accounts, refinancing 230 existing accounts, and reopening 70 former accounts within a 10 month period. Worked directly with management, branch manger, and regional vice president to brainstorm, discuss strategy and mitigate the impact of loss revenue.
2012-01 - 2013-01
Bank Teller
All South Federal Credit Union, Columbia, South Carolina
Executed customer transactions, including deposits, withdrawals, money orders and checks. Identified sales opportunities and referred customers to branch partners in financial services. Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions. Assisted estimated 40 customers each day and remained poised and professional even in high-stress situations and when dealing with irate individuals.
2008-08 - 2012-01
Retail Merchandiser
Macys, Columbia, South Carolina
Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales. Trained and managed merchandising associates to uphold company standards in customer service and product information. Worked closely with managers, suppliers, and buyers to stock retail locations. Monitored slow-selling merchandise and placed top sellers on display in prominent areas. Educated customers on promotional events and monitored inventory for events to improve overall experiences.
Education
2008-01 - Current
Some College (No Degree): Business Administration And Management
Limestone College - Gaffney, SC
2012-01 - Current
Some College (No Degree): Business Education
Midlands Technical College - West Columbia, SC
Accomplishments
Promoted to Customer Account Specialist and assisted with training and supervision of legal accounts and collection accounts in branch
Successfully resolved 70% of collections-related issues
Promoted to Lead Teller based on superior performance
Earned Star Sales Support Award in 2010
Contact
Address
2200 Woodlands Drive Apt 3211
Smyrna, GA, 30080
Phone
------------
T------------
Skills
Coaching and training
Customer service
Financial analysis
Written and interpersonal communication
Sales professional
Cash handling expertise
Staff management
Collections processing
Payment processing
Business development
Goal-oriented
Fluent in legal terminology
Legal research
Document preparation
Official Notary of the Public
Administrative Assistance
Legal/Court Processes
Software
MS Word
Excellent
MS Excel
Excellent
MS Office
Excellent
MS PowerPoint
Excellent