Tammy's Resume
TAMMY
WATTS
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718 S Alma School Rd Apt 161
SKILLS
• Administrative support
• Order fulfillment
• Money handling abilities
• Quick learner
• Strategic sales knowledge
• Shipping procedures understanding
• Account management
• Complaint resolution
• Receiving support
• MS Office proficiency
• Creative problem solving
• Good listening skills
• Multi-line phone talent
• Data entry
• Route dispatch
• Computer proficient
• Credit card processing
• Service standard compliance
• Retail store support
• Professional telephone demeanor
EDUCATION
Elk Grove High School
Elk Grove Village, IL • 1993
Diploma: All
South University
Savannah, GA • Current
AA: Psychology
Elk Grove High School
Elk Grove Village, IL • 1993
Diploma: All
SUMMARY
Experienced CCustomerService Representative with over 5 years of experience in ddifferent industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
WORK HISTORY
Vip Taxi & Delivery - Customer Service Representative
Phoenix, AZ • 12/2018 - Current
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Arizona Envelope Company - Receptionist
Tempe, AZ • 12/2018 - 03/2019
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated multi-line telephone system to independently handle over [Number] calls each day.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Routed incoming mail and messages to relevant personnel without delay.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Greeted customers and visitors in-person and via telephone calls.
• Entered daily data in computer systems and documented office activities.
24-7 Intouch - Customer Service Representative
Mesa, Az • 08/2018 - 12/2018
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Answered customer telephone calls promptly and in appropriate manner.
• Provided primary customer support to internal and external customers in fast-paced environment.
Mesa Public Schools - Cafeteria Worker
Mesa, AZ • 08/2004 - 05/2005
• Cleaned and sanitized surfaces, tools, and equipment.
• Assisted cashiers with processing customer payments and documenting orders.
• Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
• Served food according to temperature, safety, and presentation guidelines.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Prepared ingredients and recipe components ahead of time.
American Ambassador - Receptionist
Schaumburg, IL • 01/1995 - 03/1998
• Kept reception area clean and neat to give visitors positive first impression.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Routed incoming mail and messages to relevant personnel without delay.
• Received and routed business correspondence to correct departments and staff members.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Greeted customers and visitors in-person and via telephone calls.
• Collected, sorted, distributed and sent mail and packages.
• Corresponded with clients through email, telephone or postal mail.
303 Taxi and Limo - Telephone Operator
Elk Grove Village, IL • 02/1990 - 12/1995
• Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Determined customer needs by asking relevant questions and listening actively to responses.
Mcdonalds - Customer Service Associate
Elk Grove Village, IL • 12/1990 - 02/1993
• Helped customers by approaching them and conversations with positive attitude.
• Made food in grill area
• Cleaned lobby, grill,
Mcdonalds - Customer Service Associate
Elk Grove Village, IL • 12/1990 - 02/1993
• Helped customers by approaching them and conversations with positive attitude.
• Made food in grill area
• Cleaned lobby, grill,
EMOYMENT OBJECTION
.
TAMMY
WATTS
------------
------------
718 S Alma School Rd Apt 161
SKILLS
• Administrative support
• Order fulfillment
• Money handling abilities
• Quick learner
• Strategic sales knowledge
• Shipping procedures understanding
• Account management
• Complaint resolution
• Receiving support
• MS Office proficiency
• Creative problem solving
• Good listening skills
• Multi-line phone talent
• Data entry
• Route dispatch
• Computer proficient
• Credit card processing
• Service standard compliance
• Retail store support
• Professional telephone demeanor
EDUCATION
Elk Grove High School
Elk Grove Village, IL • 1993
Diploma: All
South University
Savannah, GA • Current
AA: Psychology
Elk Grove High School
Elk Grove Village, IL • 1993
Diploma: All
SUMMARY
Experienced CCustomerService Representative with over 5 years of experience in ddifferent industries. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
WORK HISTORY
Vip Taxi & Delivery - Customer Service Representative
Phoenix, AZ • 12/2018 - Current
• Provided primary customer support to internal and external customers in fast-paced environment.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Arizona Envelope Company - Receptionist
Tempe, AZ • 12/2018 - 03/2019
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Liaised with vendors, contractors and professional services personnel to ensure proper processing of orders in alignment with needs and specifications of management.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Kept reception area clean and neat to give visitors positive first impression.
• Operated multi-line telephone system to independently handle over [Number] calls each day.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Routed incoming mail and messages to relevant personnel without delay.
• Supported various administrative duties by proofreading, transcribing and invoicing.
• Greeted customers and visitors in-person and via telephone calls.
• Entered daily data in computer systems and documented office activities.
24-7 Intouch - Customer Service Representative
Mesa, Az • 08/2018 - 12/2018
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Responded to customer requests for products, services and company information.
• Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
• Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
• Answered customer telephone calls promptly and in appropriate manner.
• Provided primary customer support to internal and external customers in fast-paced environment.
Mesa Public Schools - Cafeteria Worker
Mesa, AZ • 08/2004 - 05/2005
• Cleaned and sanitized surfaces, tools, and equipment.
• Assisted cashiers with processing customer payments and documenting orders.
• Followed all proper handling procedures for prepared foods, ingredients, and leftovers.
• Served food according to temperature, safety, and presentation guidelines.
• Collected trash, wiped up spills and removed trays to maintain fresh and clean customer areas.
• Prepared ingredients and recipe components ahead of time.
American Ambassador - Receptionist
Schaumburg, IL • 01/1995 - 03/1998
• Kept reception area clean and neat to give visitors positive first impression.
• Answered inquiries and resolved or escalated issues to management personnel to ensure client satisfaction.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
• Routed incoming mail and messages to relevant personnel without delay.
• Received and routed business correspondence to correct departments and staff members.
• Collected and distributed messages to team members and managers to support open communication and high customer service.
• Sorted and distributed mail correspondence between departments and personnel, including parcel packaging, preparation and efficient shipping.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Greeted customers and visitors in-person and via telephone calls.
• Collected, sorted, distributed and sent mail and packages.
• Corresponded with clients through email, telephone or postal mail.
303 Taxi and Limo - Telephone Operator
Elk Grove Village, IL • 02/1990 - 12/1995
• Responded to customer inquiries in a clear, concise and friendly manner to establish an excellent first impression.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
• Determined customer needs by asking relevant questions and listening actively to responses.
Mcdonalds - Customer Service Associate
Elk Grove Village, IL • 12/1990 - 02/1993
• Helped customers by approaching them and conversations with positive attitude.
• Made food in grill area
• Cleaned lobby, grill,
Mcdonalds - Customer Service Associate
Elk Grove Village, IL • 12/1990 - 02/1993
• Helped customers by approaching them and conversations with positive attitude.
• Made food in grill area
• Cleaned lobby, grill,
EMOYMENT OBJECTION
.