Susan Gray
SUSAN M. GRAY
Saint Charles, IL------------
------------ ------------/in/susan-gray2019
VERSATILE ADMINISTRATIVE PROFESSIONAL
Maximizes Business Value Through Collaborative Leadership, Ethics and Integrity
Provides broad experience in retail and consumer packaged goods (CPG) industries and corporate training. Skills in office administration, marketing planning and execution, analytics, market research, communication, and team leadership. Adept in using lean processes to streamline project schedules and reduce costs and labor. Excels in problem resolution, effective communication, and meeting business needs in independent and team environments.
Office Administration | Marketing | Corporate Communications | Customer Service
Project Management | Process Development | Writing, Proofing, & Editing | Training
PROFESSIONAL EXPERIENCE
SEARS HOLDING CORPORATION, Hoffman Estates, IL 2008 - 2018
Marketing Project Manager
• Drove customer traffic in-store and online by planning and executing Kmart and Sears print and digital circulars.
• Increased business and participation in customer loyalty program by overseeing marketing programs for top 50 stores, including Senior and Military Discounts, St. Jude’s, and Pet Adoption Program.
• Oversaw advertisement planning and execution and performance by leading weekly meetings with planning / production and business unit teams.
• Streamlined circular advertisements creation process, reducing costs and labor 25% by serving as subject matter expert (SME) in Aprimo and participating in user acceptance training and LEAN meetings.
HINSDALE MIDDLE SCHOOL, Hinsdale, IL 2007 - 2008
Instructional Aide
• Improved reading and language skills of 6th - 8th grade students by assisting resource teacher with Direct Instruction Reading and English Language Learners programs.
PAIGE PERSONNEL SERVICES (PLIANT CORPORATION), Schaumburg, IL 2006 - 2007
Accounts Payable Specialist (Temporary Position)
• Ensured accuracy by reconciling vendor invoices after company emerged from bankruptcy.
• Provided customer service for clients with accounts payable concerns by fielding phone calls and reaching out to clients.
ADVANTAGE SALES AND MARKETING, Arlington Heights, IL 2004 - 2006
Category Management Analyst
• Aided management in decision making and provided information used in sales presentations
by reporting on sales trends from Nielsen Consumer Database.
• Improved sales and client retention by providing brand managers with sales presentations for use
with clients.
ADDITIONAL PROFESSIONAL EXPERIENCE
KEEBLER / KELLOGGS COMPANY, INC, Elmhurst, IL, Administrative Assistant and Analyst in CPG Company.
SIBSON & COMPANY, INC, Chicago, IL, Executive Assistant in Management Consulting Firm.
SDA, INC., Arlington Heights, IL, Administrative Assistant and Training Coordinator in Sales Training Company.
PETERSON CONSULTING, Chicago, IL, Administrative Assistant / Receptionist and Training Coordinator in Management Consulting Firm.
EDUCATION / CERTIFICATION
Bachelor of Arts (BA), English, University of Wisconsin, Madison, WI
Type 09 Certification for English / Language Arts, Elmhurst College, Elmhurst, IL
Middle School Approval
Endorsements: Language Arts, Social Science
COMPUTER SKILLS
MS Office Suite, including Access | Aprimo Marketing Studio | Google Suite
SharePoint | Adobe Creative Suite | Jira | SAP | Nielsen and IRI Consumer Databases
SUSAN M. GRAY
Saint Charles, IL------------
------------ ------------/in/susan-gray2019
VERSATILE ADMINISTRATIVE PROFESSIONAL
Maximizes Business Value Through Collaborative Leadership, Ethics and Integrity
Provides broad experience in retail and consumer packaged goods (CPG) industries and corporate training. Skills in office administration, marketing planning and execution, analytics, market research, communication, and team leadership. Adept in using lean processes to streamline project schedules and reduce costs and labor. Excels in problem resolution, effective communication, and meeting business needs in independent and team environments.
Office Administration | Marketing | Corporate Communications | Customer Service
Project Management | Process Development | Writing, Proofing, & Editing | Training
PROFESSIONAL EXPERIENCE
SEARS HOLDING CORPORATION, Hoffman Estates, IL 2008 - 2018
Marketing Project Manager
• Drove customer traffic in-store and online by planning and executing Kmart and Sears print and digital circulars.
• Increased business and participation in customer loyalty program by overseeing marketing programs for top 50 stores, including Senior and Military Discounts, St. Jude’s, and Pet Adoption Program.
• Oversaw advertisement planning and execution and performance by leading weekly meetings with planning / production and business unit teams.
• Streamlined circular advertisements creation process, reducing costs and labor 25% by serving as subject matter expert (SME) in Aprimo and participating in user acceptance training and LEAN meetings.
HINSDALE MIDDLE SCHOOL, Hinsdale, IL 2007 - 2008
Instructional Aide
• Improved reading and language skills of 6th - 8th grade students by assisting resource teacher with Direct Instruction Reading and English Language Learners programs.
PAIGE PERSONNEL SERVICES (PLIANT CORPORATION), Schaumburg, IL 2006 - 2007
Accounts Payable Specialist (Temporary Position)
• Ensured accuracy by reconciling vendor invoices after company emerged from bankruptcy.
• Provided customer service for clients with accounts payable concerns by fielding phone calls and reaching out to clients.
ADVANTAGE SALES AND MARKETING, Arlington Heights, IL 2004 - 2006
Category Management Analyst
• Aided management in decision making and provided information used in sales presentations
by reporting on sales trends from Nielsen Consumer Database.
• Improved sales and client retention by providing brand managers with sales presentations for use
with clients.
ADDITIONAL PROFESSIONAL EXPERIENCE
KEEBLER / KELLOGGS COMPANY, INC, Elmhurst, IL, Administrative Assistant and Analyst in CPG Company.
SIBSON & COMPANY, INC, Chicago, IL, Executive Assistant in Management Consulting Firm.
SDA, INC., Arlington Heights, IL, Administrative Assistant and Training Coordinator in Sales Training Company.
PETERSON CONSULTING, Chicago, IL, Administrative Assistant / Receptionist and Training Coordinator in Management Consulting Firm.
EDUCATION / CERTIFICATION
Bachelor of Arts (BA), English, University of Wisconsin, Madison, WI
Type 09 Certification for English / Language Arts, Elmhurst College, Elmhurst, IL
Middle School Approval
Endorsements: Language Arts, Social Science
COMPUTER SKILLS
MS Office Suite, including Access | Aprimo Marketing Studio | Google Suite
SharePoint | Adobe Creative Suite | Jira | SAP | Nielsen and IRI Consumer Databases