Shaunice Middleton
SHAUNICE MIDDLETON
3863 Strattonburn Court, White Plains, MD 20695 ? Phone ------------ or Phone: ------------
? ------------ or ------------
________________________________________
Reliable and Strong Customer Service Skills
Providing Exceptional Service ... Building Loyal Relationships ... Assist with solving problems
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Fast learner, hardworking with great client service and some administrative skills________________________________________
PROFESSIONAL WORK EXPERIENCE
� Make breakfast, lunch and dinner trays for patients and serve their food
� Coordinates the sale of food snack items and the preparation and sale of short-order items.
� Operates a cash register and handles cash in compliance with policy and regulation.
� Ensures the proper preparation, portioning, display and price marking of food items and adherence to correct receipt and pricing procedures. Maintains sales records and accountable documents.
� Ensures compliance with fire, safety, sanitation and security regulations.
� May assist with the training of all assigned personnel.
� Assists with the coordination, operation and maintenance of the activity during his/her shift.
� Monitors operation of assigned area of responsibility,
� Ensures that adequate stock levels are maintained, requisitions merchandise and assists with periodic inventories. Maintains security of work areas, cash, fixed assets and merchandise inventory.
� Deliver nourishments/ tube feeding
� Restock agency products as required
� Answered phone calls and appropriately distribute information
� Cooked and prepared food as needed
� Assisted new employees as needed
� Organized inventory and clean restaurant;
� Reviewed emails and provided correspondence as needed for Executive
� Listened attentively to caller needs to ensure a positive customer experience.
� Personal image consultant to local actors as needed
� Assisted local Sony/EPIC Recording artist with administrative projects� (when in town)
� Strive for quick complaint resolution to avoid escalation of issues.
� Answered phones and delivered messages to owner
� Handled logistics for party planning for ages 11 � 16
EMPLOYMENT HISTORY
___________________________________________________________________
�Dept. of Navy (Bistro) Snack Bar Operator February 2019 � September 2019
�VA Medical Center Food Service Worker GW-2 March 2017 � February 2019
�Culinare Caf� Cashier/Server/Hostess September 2014 � December 2016
�Burger King Cashier June 2013 � December 2015
�SIVAD Concepts, LLC Office Assistant/Intern May 2011 � May 2013
____________________________________________________________________
EDUCATION
Allegany College of MD, Cumberland August 2013 � December 2016
Westlake High School, Waldorf, MD June 2013 � Graduation Date
TECHNOLOGY SKILLS and SOCIAL MEDIA
? Microsoft Word, Excel & PowerPoint
? Typing Speed � 40 � 45wpm
? Familiar with Twitter, Facebook, Instagram, Snapchat and Linked In
SHAUNICE MIDDLETON
3863 Strattonburn Court, White Plains, MD 20695 ? Phone ------------ or Phone: ------------
? ------------ or ------------
________________________________________
Reliable and Strong Customer Service Skills
Providing Exceptional Service ... Building Loyal Relationships ... Assist with solving problems
Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer. Fast learner, hardworking with great client service and some administrative skills________________________________________
PROFESSIONAL WORK EXPERIENCE
� Make breakfast, lunch and dinner trays for patients and serve their food
� Coordinates the sale of food snack items and the preparation and sale of short-order items.
� Operates a cash register and handles cash in compliance with policy and regulation.
� Ensures the proper preparation, portioning, display and price marking of food items and adherence to correct receipt and pricing procedures. Maintains sales records and accountable documents.
� Ensures compliance with fire, safety, sanitation and security regulations.
� May assist with the training of all assigned personnel.
� Assists with the coordination, operation and maintenance of the activity during his/her shift.
� Monitors operation of assigned area of responsibility,
� Ensures that adequate stock levels are maintained, requisitions merchandise and assists with periodic inventories. Maintains security of work areas, cash, fixed assets and merchandise inventory.
� Deliver nourishments/ tube feeding
� Restock agency products as required
� Answered phone calls and appropriately distribute information
� Cooked and prepared food as needed
� Assisted new employees as needed
� Organized inventory and clean restaurant;
� Reviewed emails and provided correspondence as needed for Executive
� Listened attentively to caller needs to ensure a positive customer experience.
� Personal image consultant to local actors as needed
� Assisted local Sony/EPIC Recording artist with administrative projects� (when in town)
� Strive for quick complaint resolution to avoid escalation of issues.
� Answered phones and delivered messages to owner
� Handled logistics for party planning for ages 11 � 16
EMPLOYMENT HISTORY
___________________________________________________________________
�Dept. of Navy (Bistro) Snack Bar Operator February 2019 � September 2019
�VA Medical Center Food Service Worker GW-2 March 2017 � February 2019
�Culinare Caf� Cashier/Server/Hostess September 2014 � December 2016
�Burger King Cashier June 2013 � December 2015
�SIVAD Concepts, LLC Office Assistant/Intern May 2011 � May 2013
____________________________________________________________________
EDUCATION
Allegany College of MD, Cumberland August 2013 � December 2016
Westlake High School, Waldorf, MD June 2013 � Graduation Date
TECHNOLOGY SKILLS and SOCIAL MEDIA
? Microsoft Word, Excel & PowerPoint
? Typing Speed � 40 � 45wpm
? Familiar with Twitter, Facebook, Instagram, Snapchat and Linked In