OBJECTIVE: My objective is to use my experience and skill to improve in customer relations and customer satisfaction. This objective can be met by utilizing my skill and experience to solve problems and customer concerns and to promote growth for my employer and myself in a challenging roll with and exceptional company. SKILLS: Microsoft (Word, Excel, Outlook and PowerPoint) JD Edwards World Vision, Access, Adobe, Internet, Typing, Data Entry, Proofreading, Editing, Grammar, Punctuation, RAMP, Encompass, Mortgage Servicer, Continuous Improvement Application and Implementation (Just in time, SS, Problem Analysis, Problem solving, Inventory Control, Demand Flow and Kanban),
April 6, 2015 - June 19, 2019, First Citizens, Columbia, SC Position: Mortgage Closer, Collecting data for organizing reports and tract missing documents. Processing loans, Reviewed final documents.
October 20, 2014 - March 24, 2015 South State Bank, Columbia, SC Position: Mortgage Post Closer, Assist with mortgage loan closing process by reviewing all loan documents, completeness and accuracy. Obtain missing information. Prepare files and provide support to internal and external customers. Reviewed Title Insurance.
May 10, 2011 - September 25, 2014 National Assets Mortgage, Irmo, SC Position: Mortgage Processor Lead, Lead Processor (in a department of 3) overseeing all real estate closings. Responsible for completing all documents (i.e., HUD, Truth-In-Landing, Escrow, Agreement for Deed, etc.,) required for transfer of real estate and mortgage processing. Maintained contact with underwriters, owners, buyers, and legal to assure timely and accurate closings. All folders maintained in Encompass software. Responsible for training new associates on use of Encompass software as well as the proper preparing of all documents. Verify property documentation for accuracy and completeness, examine titles for encumbrances and how it may effect property usage, summarize status of all property documents as well as requirements to clear title, confer with participating parties for information exchange and resolution of problems.
March 3, 2009 - June 24, 2010 The Home Rubber Co., Trenton, NJ Position: Sales Representative Environment: Traverse Track manage quotation, provide technical support and services, manage sales calls, organizational, interpersonal and leadership skills, ability to interface with client counterparts.
January 8, 1996 - February 29, 2009 Metal Textile Corporation, Edison, NJ 08818 Position: Customer Service Representative Environment: AS/400 ERP-JD Edwards World (Version A7.3) all Modules, EDI-Future 3 (Auto Release and Automap) Ford - Convisint/DLL, GM Supply Power. Have over eleven years' experience with the Automotive Industry and held various positions progressively from Receptionist, Administrative Assistant, EDI Coordinator, to a Customer Service Representative.
JD Edwards Data Entry Analysis and Control, Sales Order Quantification and Acknowledgment, Sales Order Distribution, Export Custom Documentation, Canadian Custom Invoices, Declaration of Wood, Packing Material, Bill of Lading, NAFTA, changed NAFTA forms with correct information and distribute to customers. Prepared sales reports, Continuous Improvement Assistant Coordinator, organize the paper flow on manufacture floor to make it easier for the process run smoothly. Responsible for the customer service duties include answering customer inquiries, processing orders and returns, obtain vendor quotations, provide support to the sales team, ensuring all sales and services objectives were met. Work closely with IT and Sales Department to develop new reports for Sales and order analysis. Completed internal Auditor training for ISO/TS16949 2002 and contributed as an internal auditor or conformance on various manufacturing process.
SUMMARY OF QUALIFICATION:
Highly organized individual and motivated self-starter. Adapts well to change, while maintaining a positive attitude. Very strong work ethic. A flexible person who enjoys learning new skills. Ability to multitask in a fast pace environment. Analytical thinker. Self-motivated and enthusiastic.
The Cittone Institute, Edison, NJ Office Automation
Wagner College, Bachelor of Science Specialized Skills
Highly organized and motivated self starter