Rolita Green Resume
ROLITA GREEN
------------ |------------ | Killeen, TX 76549
? Summary ?
Ambitious student pursuing MS- Home Security & Emergency Management degree eager to contribute developed knowledge in Emergency Management role. Skilled in crisis management; occupational safety and hazardous precautions in emergency settings. Adaptable and driven with strong work ethics and a strategic thinker with the ability to thrive in team-based or individually motivated settings.
? Skills ?
• Occupational hazards and safety precautions
• Crisis management
• Behavioral disorders familiarity
• Trained in defensive tactics
• Armory and key control
• Observation
• File and record maintenance
• Non-violent intervention
• Administrative support
• Equipment Operation
• MS Office
• Team building
• Strategic planning
? Experience ?
Correctional Officer III | Texas Department Of Criminal Justice - Gatesville, TX | 07/2019 - 09/2019
• Transported inmates to and from work sites with optimal security procedures. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
• Supervised inmates during meals, visits, recreation, telephone calls and shower time. Maintained correct physical head count at all times. Reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained clear and open communications with all facility areas to support efficient and safe operations.
• Received property from incoming inmates, provided receipts and inspected items for contraband. Assisted in restraining violent and unruly inmates. Applied non-violent response tools and physical restraint during problematic situations.
• Maintained daily logs of shift activity. Inspected cells and conducted random searches of common areas. Enforced resident behavior management protocols and wrote incident reports for infractions. Promoted rehabilitation of offenders and maintained safety of staff and residents.
Customer Service Representative | Trixie Pet Products - Fort Worth, TX | 07/2017 - 09/2017
• Met or exceeded revenue objectives by promoting Pet Products to customers during service, account and sales follow-up calls.
• Evaluated customer account information to assess current issues and determine potential solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Delivered high level of service and support to each customer, paving way for future business opportunities. Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Escalated customer concerns, store issues and inventory requirements to supervisors. Maintained calm, friendly demeanor with upset customers to deescalate stressful situations. Documented conversations with customers to track requests, problems and solutions.
• Set up and activated customer accounts. Answered 10+ inbound calls per day and directed to designated individuals or departments.
Security Officer | G4S Secure Solutions - Irving, TX | 05/2017 - 06/2017
• Patrolled premises to ensure safety of employees and visitors.
• Monitored security cameras and fire, building and alarm systems.
• Operated and maintained x-ray and metal detection devices at building checkpoints.
• Checked passes and credentials of persons seeking to enter property and issued passes for guests.
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
• Maintained safety by quickly responding to alarms and investigating disturbances.
• Oversaw premises to identify safety risks and ensure employee and visitor safety.
PETROLEUM SUPPLY SPECIALIST (92F)/Orderly Room Clerk | U.S. Army - Fort Bliss, TX | 10/2013 - 09/2016
• Completed 12 hour patrols of assigned areas within operations areas. Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons. Led diverse training simulations to prepare teams for combat and emergency situations.
• Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care. Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
• Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Developed and maintained unit's daily personnel accountability report for 100 soldiers.
• Assist on all human resource support matters. Oversight of all strength management and strength distribution actions. Responsible for the readiness, health and welfare of all Soldiers. Postal and personnel accountability support. Maintain emergency notification data.
• Receive and stock bulk and package products. Issue and dispense bulk fuels and water from storage and distribution facilities to using units. Select and submit samples to laboratory for testing. Perform petroleum and water accounting duties. Operate equipment used with petroleum and water distribution system and multi product pipeline system.
? Education and Training ?
National University | La Jolla, CA | Expected in 04/2021
Master of Science: Homeland Security & Emergency Management
3.5 GPA
The University of Texas At Arlington | Arlington, TX | 08/2019
Bachelor of Arts: Criminology & Criminal Justice
• 3.0 GPA
Tarrant County College District | Fort Worth, TX | 05/2018
Associate of Arts: Criminal Justice
• 3.0 GPA
ROLITA GREEN
------------ |------------ | Killeen, TX 76549
? Summary ?
Ambitious student pursuing MS- Home Security & Emergency Management degree eager to contribute developed knowledge in Emergency Management role. Skilled in crisis management; occupational safety and hazardous precautions in emergency settings. Adaptable and driven with strong work ethics and a strategic thinker with the ability to thrive in team-based or individually motivated settings.
? Skills ?
• Occupational hazards and safety precautions
• Crisis management
• Behavioral disorders familiarity
• Trained in defensive tactics
• Armory and key control
• Observation
• File and record maintenance
• Non-violent intervention
• Administrative support
• Equipment Operation
• MS Office
• Team building
• Strategic planning
? Experience ?
Correctional Officer III | Texas Department Of Criminal Justice - Gatesville, TX | 07/2019 - 09/2019
• Transported inmates to and from work sites with optimal security procedures. Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
• Supervised inmates during meals, visits, recreation, telephone calls and shower time. Maintained correct physical head count at all times. Reviewed housing assignments and reassigned inmates when needed. Informed inmates and visitors of rules, safety and security procedures and responsibilities. Maintained clear and open communications with all facility areas to support efficient and safe operations.
• Received property from incoming inmates, provided receipts and inspected items for contraband. Assisted in restraining violent and unruly inmates. Applied non-violent response tools and physical restraint during problematic situations.
• Maintained daily logs of shift activity. Inspected cells and conducted random searches of common areas. Enforced resident behavior management protocols and wrote incident reports for infractions. Promoted rehabilitation of offenders and maintained safety of staff and residents.
Customer Service Representative | Trixie Pet Products - Fort Worth, TX | 07/2017 - 09/2017
• Met or exceeded revenue objectives by promoting Pet Products to customers during service, account and sales follow-up calls.
• Evaluated customer account information to assess current issues and determine potential solutions. Informed customers about billing procedures, processed payments and provided payment option setup assistance.
• Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems. Delivered high level of service and support to each customer, paving way for future business opportunities. Created and implemented process improvements to reduce workloads and bolster callback efficiency.
• Escalated customer concerns, store issues and inventory requirements to supervisors. Maintained calm, friendly demeanor with upset customers to deescalate stressful situations. Documented conversations with customers to track requests, problems and solutions.
• Set up and activated customer accounts. Answered 10+ inbound calls per day and directed to designated individuals or departments.
Security Officer | G4S Secure Solutions - Irving, TX | 05/2017 - 06/2017
• Patrolled premises to ensure safety of employees and visitors.
• Monitored security cameras and fire, building and alarm systems.
• Operated and maintained x-ray and metal detection devices at building checkpoints.
• Checked passes and credentials of persons seeking to enter property and issued passes for guests.
• Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
• Maintained safety by quickly responding to alarms and investigating disturbances.
• Oversaw premises to identify safety risks and ensure employee and visitor safety.
PETROLEUM SUPPLY SPECIALIST (92F)/Orderly Room Clerk | U.S. Army - Fort Bliss, TX | 10/2013 - 09/2016
• Completed 12 hour patrols of assigned areas within operations areas. Enhanced emergency preparedness procedures, commanding oversight and maintenance of tactical plans, equipment and weapons. Led diverse training simulations to prepare teams for combat and emergency situations.
• Instructed personnel on ways to reduce environmental hazards and proper use of PPE. Provided fast and accurate emergency response to injured teammates, providing first aid and Buddy Care. Authored daily activity, incident, safety, repair and irregularity reports including equipment and property damage, theft, unauthorized presence or unusual occurrences.
• Provided excellent service and attention to customers when face-to-face or through phone conversations. Recognized by management for providing exceptional customer service. Worked closely with team members to deliver project requirements, develop solutions and meet deadlines. Developed and maintained unit's daily personnel accountability report for 100 soldiers.
• Assist on all human resource support matters. Oversight of all strength management and strength distribution actions. Responsible for the readiness, health and welfare of all Soldiers. Postal and personnel accountability support. Maintain emergency notification data.
• Receive and stock bulk and package products. Issue and dispense bulk fuels and water from storage and distribution facilities to using units. Select and submit samples to laboratory for testing. Perform petroleum and water accounting duties. Operate equipment used with petroleum and water distribution system and multi product pipeline system.
? Education and Training ?
National University | La Jolla, CA | Expected in 04/2021
Master of Science: Homeland Security & Emergency Management
3.5 GPA
The University of Texas At Arlington | Arlington, TX | 08/2019
Bachelor of Arts: Criminology & Criminal Justice
• 3.0 GPA
Tarrant County College District | Fort Worth, TX | 05/2018
Associate of Arts: Criminal Justice
• 3.0 GPA