Resume
Warisa Hossain
8740 89th street, Woodhaven NY 11421
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EDUCATION
Baruch College | CUNY, Zicklin School of Business, New York, NY
Bachelors in Accounting | GPA: 3.75 January 2016-Present
LaGuardia Community College | CUNY, A.S. in Business Accounting, Queens, NY
Dean’s List | GPA: 4.0 December 2015
Northern Virginia Community College| A.S. in Accounting, Annandale, VA
Dean’s List | GPA: 3.9 December 2014
EXPERIENCE
Customer service | Jubilee Market Place | New York, NY December 2016-March 2018
• Demonstrated excellent customer service on the sales floor by servicing over 50 customer’s daily
• Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies
Sales Associate | Ann Taylor INC. | Fairfax, VA September 2014-October 2016
• Identified customer needs and upsold to higher value products as often as possible
• Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
Server | Great American Restaurant: Coastal Flats | McLean, VA July 2014-December 2015
• Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
Sales Associate | Macys | New York, NY September 2013-June 2014
• Collaborated with other team members to efficiently perform closing duties and prepare the store for the following day
• Gained an understanding of the customer’s needs and preferences and made relevant suggestions
Volunteer Experiences and Activities
• Community Service and teaching | Jaago Foundation Dhaka, Bangladesh
• Community service | Rowshnee Foundation Dhaka, Bangladesh
• Active member of the Transfer Student Organization in Baruch College
(Student Club) New York, NY
Technical Skills and Language
• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Access, Outlook
• Operating Systems: OS X, Windows 7, 8, 10
• Fluent in Bengali, Hindi and Urdu
Warisa Hossain
8740 89th street, Woodhaven NY 11421
W------------ | ------------/in/warisa-hossain |------------
EDUCATION
Baruch College | CUNY, Zicklin School of Business, New York, NY
Bachelors in Accounting | GPA: 3.75 January 2016-Present
LaGuardia Community College | CUNY, A.S. in Business Accounting, Queens, NY
Dean’s List | GPA: 4.0 December 2015
Northern Virginia Community College| A.S. in Accounting, Annandale, VA
Dean’s List | GPA: 3.9 December 2014
EXPERIENCE
Customer service | Jubilee Market Place | New York, NY December 2016-March 2018
• Demonstrated excellent customer service on the sales floor by servicing over 50 customer’s daily
• Elevated store’s guest-satisfaction index from 86% to 92% within two years; ensured the swift resolution of customer issues to preserve customer loyalty while complying with company policies
Sales Associate | Ann Taylor INC. | Fairfax, VA September 2014-October 2016
• Identified customer needs and upsold to higher value products as often as possible
• Regularly met all established sales goals and frequently exceeded monthly sales goals by 5 to 10 percent
Server | Great American Restaurant: Coastal Flats | McLean, VA July 2014-December 2015
• Consistently achieved the highest guest check averages among all full-time servers through suggestive selling and dessert-to-go orders
• Skilled at anticipating, identifying and fulfilling guest needs and clarifying special orders
Sales Associate | Macys | New York, NY September 2013-June 2014
• Collaborated with other team members to efficiently perform closing duties and prepare the store for the following day
• Gained an understanding of the customer’s needs and preferences and made relevant suggestions
Volunteer Experiences and Activities
• Community Service and teaching | Jaago Foundation Dhaka, Bangladesh
• Community service | Rowshnee Foundation Dhaka, Bangladesh
• Active member of the Transfer Student Organization in Baruch College
(Student Club) New York, NY
Technical Skills and Language
• Proficient in Microsoft Office Suite: Excel, Word, PowerPoint, Access, Outlook
• Operating Systems: OS X, Windows 7, 8, 10
• Fluent in Bengali, Hindi and Urdu