Resume
EDUCATION
Virginia Tech
B.S. Apparel Product Development & Merchandise Management
August 2008 - December 2012 Blacksburg, VA
? Member of the Environmental Coalition, Geography Society, & Undergraduate Research Conference
? Hope Shines T-shirt Design Contest Winner 2012
? Presenter - AHRM Symposium & Undergraduate Research Conference 2012
? Selected Designer - AAFCS Annual Conference 2012
EXPERIENCE
Owner � Brynn & Bailey (------------)
March 2019 - Present
? Sole Proprietor managing startup online drop shipping business. Developed and designed online store.
Accumulated and grew inventory through suppliers based only in the USA. Managed SEO strategy and
social media campaigns to grow brand awareness and store traffic. Managed logistics for every incoming
order as well as follow-up customer service.
Delivery Driver � Bitesquad
November 2018 - Present
? Pickup and deliver all assigned orders in Bristol VA/TN
Virtual Assistant � Contract/Freelance
October 2018 - Present
? Perform various administrative tasks: including answering emails/phone calls, scheduling meetings,
negotiating with numerous companies on the client�s behalf, handling travel arrangements, etc.
Prepare/altar documents using Google docs and Microsoft Office. Perform consumer research and act as
liaison between client and company.
Certified House Cleaner � The Cleaning Authority
August 2014 - September 2018
? Maintain high standards of quality and customer service while also staying efficient to ensure all jobs are
completed in a timely manner.
Customer Service Representative � Of iceMax
October 2013 - August 2014
? Responsible for answering inbound calls regarding order discrepancies, delivery issues, or any other
customer service issue. Worked with expediters, product specialists, printing services, and billing/credit
services to resolve any issues the customer may have been experiencing.
Keyholder � Hot Topic
October 2011 - September 2013
? Ensured that all designated sales goals were met while providing exemplary customer service.Created floor
coverage and daily operations schedules so that all tasks were completed in a timely manner. Managed
daily cash deposits and register discrepancies.
*Older jobs include Sales Associate at BooksAMillion and Inventory Specialist at Kmart
EDUCATION
Virginia Tech
B.S. Apparel Product Development & Merchandise Management
August 2008 - December 2012 Blacksburg, VA
? Member of the Environmental Coalition, Geography Society, & Undergraduate Research Conference
? Hope Shines T-shirt Design Contest Winner 2012
? Presenter - AHRM Symposium & Undergraduate Research Conference 2012
? Selected Designer - AAFCS Annual Conference 2012
EXPERIENCE
Owner � Brynn & Bailey (------------)
March 2019 - Present
? Sole Proprietor managing startup online drop shipping business. Developed and designed online store.
Accumulated and grew inventory through suppliers based only in the USA. Managed SEO strategy and
social media campaigns to grow brand awareness and store traffic. Managed logistics for every incoming
order as well as follow-up customer service.
Delivery Driver � Bitesquad
November 2018 - Present
? Pickup and deliver all assigned orders in Bristol VA/TN
Virtual Assistant � Contract/Freelance
October 2018 - Present
? Perform various administrative tasks: including answering emails/phone calls, scheduling meetings,
negotiating with numerous companies on the client�s behalf, handling travel arrangements, etc.
Prepare/altar documents using Google docs and Microsoft Office. Perform consumer research and act as
liaison between client and company.
Certified House Cleaner � The Cleaning Authority
August 2014 - September 2018
? Maintain high standards of quality and customer service while also staying efficient to ensure all jobs are
completed in a timely manner.
Customer Service Representative � Of iceMax
October 2013 - August 2014
? Responsible for answering inbound calls regarding order discrepancies, delivery issues, or any other
customer service issue. Worked with expediters, product specialists, printing services, and billing/credit
services to resolve any issues the customer may have been experiencing.
Keyholder � Hot Topic
October 2011 - September 2013
? Ensured that all designated sales goals were met while providing exemplary customer service.Created floor
coverage and daily operations schedules so that all tasks were completed in a timely manner. Managed
daily cash deposits and register discrepancies.
*Older jobs include Sales Associate at BooksAMillion and Inventory Specialist at Kmart