Resume
Yvonne Hagen
1626 Kings Mill Way, 104, Madison, WI 53718
Cell:------------; Work: 267-7886;
Yvonne.H------------
Professional Overview
Organized office manager with strong IT background and experienced in managing educational and outreach programs for the Department of Workforce Development (DWD). Liaison to the executive staff of DWD- including the Secretary�s office, the Wisconsin State Legislature, Unemployment Insurance Division, and Wisconsin unemployed insurance (UI) claimants. Scheduler of Administrative and Bureau Directors� schedules and �gate-keeper� to the appointed position of UI Administrator.
____________________________________________________________________________________
Summary of Skills
� Extensive experience with travel booking and heavy scheduling.
� Enthusiastic office cheerleader.
� Employee training and development, team leadership skills.
� Good relationship development with management and staff.
� Good at building and retaining large amounts of information.
� Frequently evaluates existing systems and procedures for improvement.
� Adapts well to changes in the work environment.
� Excellent time management skills especially managing several deadlines and programs concurrently.
� Strong background in IT and especially good working knowledge of Microsoft applications
� Maintains confidentiality and keeps an open mind, good change management skills.
� Experienced records custodian for UI Administration.
� Team-player and leader of UI�s Partners In Giving Campaign.
____________________________________________________________________________________
Work Experience
Automation Analyst, August 2012 to Present
DWD- Unemployment Insurance Division (UI)- Madison, WI
This position serves as a Business Process Automation for the Division's Imaging systems and functions. I am responsible for the integration of high volume optical scanners with other automated systems all related to document management. I coordinate the issues relating to imaging of documents and use of optical scanners within and between UI Division staff, Information Technology staff, vendors and am responsible for communicating business requirements, changes, enhancements, etc. needed to capture digital images of UI tax and benefit documents. I am responsible for testing all system enhancements, new technologies, and Interfaces between the scanner and all other systems. This position reviews correspondence and forms to insure that the Division is making the most efficient use of scanning technology and scanner capabilities. I'm responsible for the initial troubleshooting of any scanner malfunction. Finally I'm responsible for developing and maintaining an effective quality assurance program which oversees the verification of data captured through optical character recognition, and use of the bar code scanners. I provide support to WDMI (document management group) and UIBNet (database for Bureau of Benefits) administrative groups by performing duties as a subject matter expert including the testing of all system changes.
Executive Staff Assistant, June 2003 to August 2012
DWD- Unemployment Insurance Division- Madison, WI
Provided a wide variety of coordinative/liaison support duties with the Governor�s Office, Secretary�s Office, national and regional offices, legislatures, constituents, the UI Administrator, and staff. Duties include researching, analyzing and presenting/preparing information needed in issue resolution and coordination of all interactions. I provide the lead role for the Division in screening correspondences and phone calls directed
Yvonne Hagen
to the administrator or deputy administrator. It is my job to track the progress, edit the responses, check legitimacy, obtain appropriate signatures, and mail to appropriate carbon copies. I am responsible for providing administrative and program support to the Division and manage the day-to-day office operations including ordering supplies, making budgetary recommendations on current and future operating costs for the Division and for Labor Law Clinics and Friday Fundamentals training series. Maintain multi-functional devices or Ricoh Copy machines, invoicing and renewing lease agreements. I have been responsible for managing and coordinating all aspects of the in-house operations for the Department�s outreach educational program; Labor Law Clinics and Friday Fundamentals which train employers on current employment laws and have been the team leader for Partner�s In Giving state campaign.
IS Technical Service Professional, August 2000 to June 2003
Office of Justice Assistance (OJA) - Madison, WI
Installed software and hardware components to the office PCs, assisting executive staff and management with writing programming contracts for maintenance and necessary upgrades to existing agency-customized
software, and provided queries and reports from the agency databases for specialized program staff as requested. I scheduled meetings with program-level staff, collected and compiled detailed information, and then scheduled meetings with upper management and executive staff to report and request database improvements and usage needs. My job functions shifted when the management decided to break away from the Department of Administration�s IT support and put up their own network. I personally purchased the new servers and desktops, as well as coordinated and installed the software to both. Once the network was up, I was given the additional duties of server maintenance, data storage responsibilities and upgrade activities. In addition, I acted as desktop support for staff, especially troubleshooting problems with the custom, database applications.
Program Assistant IV- Madison, WI, August 2000 to June 2003
Educational Approval Board
Wrote business needs and visual aspects for the agency�s first-ever website and database. Worked with contractor on testing and setting up queries that would link to the website for the client-base or private post-secondary schools in Wisconsin. These two processes helped stream-line record keeping and approvals and created more time for staff to spend more on approving new schools for businesses. I was the information systems liaison with the Department of Administration for computer support.
Program Assistant I, November 1996 to February 1998
Department of Employment Relations
This was a confidential position working with human resource professionals writing letters and coordinating interviews, answering agency-specific phones for the Administrator�s office and public, and entering travel vouchers to a custom database for WISARD entry.
Degrees
5/2004 Madison Area Technical College, Madison, WI, Associate Degree in Computer Systems Administration
5/1994 Atlantic Vo-Tech Center, Certificates in Data Entry, Business Software Applications, Accounting Records, and Windows Operating System
5/1981 University of Wisconsin, Madison BS in Agriculture, Major in Horticulture- specialty in Ornamentals
5/1977 Madison Area Technical College, Degree in Liberal Studies, Madison, WI
*References available upon request
Yvonne Hagen
1626 Kings Mill Way, 104, Madison, WI 53718
Cell:------------; Work: 267-7886;
Yvonne.H------------
Professional Overview
Organized office manager with strong IT background and experienced in managing educational and outreach programs for the Department of Workforce Development (DWD). Liaison to the executive staff of DWD- including the Secretary�s office, the Wisconsin State Legislature, Unemployment Insurance Division, and Wisconsin unemployed insurance (UI) claimants. Scheduler of Administrative and Bureau Directors� schedules and �gate-keeper� to the appointed position of UI Administrator.
____________________________________________________________________________________
Summary of Skills
� Extensive experience with travel booking and heavy scheduling.
� Enthusiastic office cheerleader.
� Employee training and development, team leadership skills.
� Good relationship development with management and staff.
� Good at building and retaining large amounts of information.
� Frequently evaluates existing systems and procedures for improvement.
� Adapts well to changes in the work environment.
� Excellent time management skills especially managing several deadlines and programs concurrently.
� Strong background in IT and especially good working knowledge of Microsoft applications
� Maintains confidentiality and keeps an open mind, good change management skills.
� Experienced records custodian for UI Administration.
� Team-player and leader of UI�s Partners In Giving Campaign.
____________________________________________________________________________________
Work Experience
Automation Analyst, August 2012 to Present
DWD- Unemployment Insurance Division (UI)- Madison, WI
This position serves as a Business Process Automation for the Division's Imaging systems and functions. I am responsible for the integration of high volume optical scanners with other automated systems all related to document management. I coordinate the issues relating to imaging of documents and use of optical scanners within and between UI Division staff, Information Technology staff, vendors and am responsible for communicating business requirements, changes, enhancements, etc. needed to capture digital images of UI tax and benefit documents. I am responsible for testing all system enhancements, new technologies, and Interfaces between the scanner and all other systems. This position reviews correspondence and forms to insure that the Division is making the most efficient use of scanning technology and scanner capabilities. I'm responsible for the initial troubleshooting of any scanner malfunction. Finally I'm responsible for developing and maintaining an effective quality assurance program which oversees the verification of data captured through optical character recognition, and use of the bar code scanners. I provide support to WDMI (document management group) and UIBNet (database for Bureau of Benefits) administrative groups by performing duties as a subject matter expert including the testing of all system changes.
Executive Staff Assistant, June 2003 to August 2012
DWD- Unemployment Insurance Division- Madison, WI
Provided a wide variety of coordinative/liaison support duties with the Governor�s Office, Secretary�s Office, national and regional offices, legislatures, constituents, the UI Administrator, and staff. Duties include researching, analyzing and presenting/preparing information needed in issue resolution and coordination of all interactions. I provide the lead role for the Division in screening correspondences and phone calls directed
Yvonne Hagen
to the administrator or deputy administrator. It is my job to track the progress, edit the responses, check legitimacy, obtain appropriate signatures, and mail to appropriate carbon copies. I am responsible for providing administrative and program support to the Division and manage the day-to-day office operations including ordering supplies, making budgetary recommendations on current and future operating costs for the Division and for Labor Law Clinics and Friday Fundamentals training series. Maintain multi-functional devices or Ricoh Copy machines, invoicing and renewing lease agreements. I have been responsible for managing and coordinating all aspects of the in-house operations for the Department�s outreach educational program; Labor Law Clinics and Friday Fundamentals which train employers on current employment laws and have been the team leader for Partner�s In Giving state campaign.
IS Technical Service Professional, August 2000 to June 2003
Office of Justice Assistance (OJA) - Madison, WI
Installed software and hardware components to the office PCs, assisting executive staff and management with writing programming contracts for maintenance and necessary upgrades to existing agency-customized
software, and provided queries and reports from the agency databases for specialized program staff as requested. I scheduled meetings with program-level staff, collected and compiled detailed information, and then scheduled meetings with upper management and executive staff to report and request database improvements and usage needs. My job functions shifted when the management decided to break away from the Department of Administration�s IT support and put up their own network. I personally purchased the new servers and desktops, as well as coordinated and installed the software to both. Once the network was up, I was given the additional duties of server maintenance, data storage responsibilities and upgrade activities. In addition, I acted as desktop support for staff, especially troubleshooting problems with the custom, database applications.
Program Assistant IV- Madison, WI, August 2000 to June 2003
Educational Approval Board
Wrote business needs and visual aspects for the agency�s first-ever website and database. Worked with contractor on testing and setting up queries that would link to the website for the client-base or private post-secondary schools in Wisconsin. These two processes helped stream-line record keeping and approvals and created more time for staff to spend more on approving new schools for businesses. I was the information systems liaison with the Department of Administration for computer support.
Program Assistant I, November 1996 to February 1998
Department of Employment Relations
This was a confidential position working with human resource professionals writing letters and coordinating interviews, answering agency-specific phones for the Administrator�s office and public, and entering travel vouchers to a custom database for WISARD entry.
Degrees
5/2004 Madison Area Technical College, Madison, WI, Associate Degree in Computer Systems Administration
5/1994 Atlantic Vo-Tech Center, Certificates in Data Entry, Business Software Applications, Accounting Records, and Windows Operating System
5/1981 University of Wisconsin, Madison BS in Agriculture, Major in Horticulture- specialty in Ornamentals
5/1977 Madison Area Technical College, Degree in Liberal Studies, Madison, WI
*References available upon request