Rehabilitation Aide
Deena M. Mustafa
6634 N Minnesota Ave.
Long Beach CA. 90805
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Email: ------------
Job Objective
A courteous, dedicated individual seeking a rewarding position where my excellent customer service skills and healthcare experience, and work ethic will be utilized to assist your organization in achieving its goals.
Qualifications
• Heartsaver First Aid CPR certified
• Experience in providing excellent patient care.
• Vast knowledge in working with therapeutic modalities
• Possess attributes such as having the best interest of patient and customers at heart.
• Ability to take ownership of issues and follow through until resolution.
• Highly organized with great attention to detail.
• Ability to multi-task, excellent time management skills.
• Peer coaching and training new employees in providing care and customer service.
• Strong work ethics, flexible and highly motivated to learn new things.
• Advanced Internet and computer skills (Mac and PC applications – Word, Excel, PowerPoint).
Job Experience
Volunteer – March 2019 – May 2019 (60 Hours)
Colonial Gardens Nursing Home
Pico Rivera, California
• Worked directly under the Director of Rehabilitation in assisting with tasks.
• Cleaned, sanitized, and prepared facility for treatment of patients.
• Assisted in transporting patients.
• Cleaned and prepared treatment tables and chairs.
• Assisted both Occupational Therapists and Physical Therapists as well as assistants.
• Assisted therapists in conducting activities for patients
• Cleaned, sanitized, and prepared therapeutic modalities
Caregiver- August 2015- August 2019
In Home Care Connect
Carson, California
• Cared for 4 different patients on a rotational schedule
• Assisted Patients with daily needs including hygiene, dressing, transfers, and transportation
• Performed light housekeeping duties including cleaning and meal preparation
• Followed care plan, home regulations, and ensured safety practices were consistently implemented
• Oversee patient schedules consisting of doctors appointments, medication intake, and recreational activities
Burrito Table Server and Cashier- June 2014–August 2015
Burrito Boyz Port Credit
Mississauga, Ontario
• Provided excellent customer service
• Greeted customers and seated them as they entered establishment.
• Provided introductory information about the restaurant.
• Hand crafted burritos suited as per customers liking
• Cashier for the store for a few shifts a week
• Cleaned and closed down store
Server – April 2013 – April 2014
OTG Management, Lester B. Pearson Airport
Mississauga, Ontario
• Welcome patrons and customers as they arrive
• Direct or escort guests to their seats
• Provide menus via iPads and suggest menu items
• Provide detailed information of menu items and suggest daily specials
• Serve welcome drinks and take orders via iPads.
• Coordinate orders with the Chef and ensure that all orders are delivered on time
• Ensure the accuracy and quantity of every order
• Serve food as it arrives and refill glasses
• Prepare tables by laying table napkins and cutlery
• Clean tables and dining areas including counters
• Deliver food items to tables in a professional and timely manner
• Ensure that food presentation is up to the mark
• Provide customers with checks and take payments
• Thank customers as they leave
Hostess (Part time) January – March 2013
Wild Wings (Cawthra Road and Lakeshore Road)
Mississauga, Ontario
• Provided excellent customer service
• Greeted customers and seated them as they entered establishment.
• Provided introductory information about the restaurant.
• Occasionally served food
Public Relations Representative (Part time) 2010 - 2012
Red Tag Events Inc. (multi-national conference organizers)
Cebu City, Philippines. Duties include the following:
• Provided administrative assistance to participants in the Conference.
• Liaised between international guests and local business owners.
• Educated international guests on local customs.
• Organized Conference logistics such as seating arrangements, computers, projectors, and Internet connectivity for the overseas guests.
• Performed computer trouble-shooting, identified problems and gave technical advice to guests when they needed computer and Internet troubleshooting.
• Responded to inquiries by guests on numerous issues, quickly assessed their needs and problems, and took steps to resolve them.
Customer Service Advisor (Part time) 2009 - 2012
Havaianas Inc.
• Engaged with clients in person to provide advice on products.
• Answered all their queries, resolved complaints and built rapport.
• Demonstrated to clients step-by-step process of making custom sandals.
• Due to my multi-lingual ability, handled issues for non-English speaking clients.
• Always followed the “Customer is Always Right” motto when handling complaints.
• Helped clients with after-sale care.
• Ushered and coordinated media guests to the event.
Dental Office Receptionist (Weekend work) 2004 - 2012
Esperenza Dental Clinic, Cebu, Philippines
• Greet and schedule patients on telephone and in person, take detailed phone messages
• Have patient complete paper work and enter all pertinent patient information into practice management software, acquire the necessary signatures.
• Verify insurance eligibility, where necessary.
• Explain to patients the breakdown of benefits.
• Update computer system and sign with patient birthdays and any other current events
• Confirm future appointments with patients
• Handle mail, enter and scan payments and referral documents
• Organize logistics such as making sure waiting room is neat and tidy, and keep reception area clean and dusted.
• Compile all end-of-day documents and receipts and prepare deposit information.
• Send out statements to patients and recall postcards.
• Carry out any specific task asked by the Doctor quickly and efficiently
Education
2018- Present Under-Graduate- BS Kinesiology
California State University- Dominguez Hills
2016 – 2017 El Camino College
2008 – 2012 Under-Graduate in Physical Therapy,
Cebu Doctors’ University, Cebu, Philippines
2004 -2007 High School Diploma
St. Joseph’s Academy, Mandaue, Philippines
1995 – 2004 Elementary Education
St. Gregory Catholic School, Mississauga, Ontario, Canada
******************
References upon request
Deena M. Mustafa
6634 N Minnesota Ave.
Long Beach CA. 90805
------------
Email: ------------
Job Objective
A courteous, dedicated individual seeking a rewarding position where my excellent customer service skills and healthcare experience, and work ethic will be utilized to assist your organization in achieving its goals.
Qualifications
• Heartsaver First Aid CPR certified
• Experience in providing excellent patient care.
• Vast knowledge in working with therapeutic modalities
• Possess attributes such as having the best interest of patient and customers at heart.
• Ability to take ownership of issues and follow through until resolution.
• Highly organized with great attention to detail.
• Ability to multi-task, excellent time management skills.
• Peer coaching and training new employees in providing care and customer service.
• Strong work ethics, flexible and highly motivated to learn new things.
• Advanced Internet and computer skills (Mac and PC applications – Word, Excel, PowerPoint).
Job Experience
Volunteer – March 2019 – May 2019 (60 Hours)
Colonial Gardens Nursing Home
Pico Rivera, California
• Worked directly under the Director of Rehabilitation in assisting with tasks.
• Cleaned, sanitized, and prepared facility for treatment of patients.
• Assisted in transporting patients.
• Cleaned and prepared treatment tables and chairs.
• Assisted both Occupational Therapists and Physical Therapists as well as assistants.
• Assisted therapists in conducting activities for patients
• Cleaned, sanitized, and prepared therapeutic modalities
Caregiver- August 2015- August 2019
In Home Care Connect
Carson, California
• Cared for 4 different patients on a rotational schedule
• Assisted Patients with daily needs including hygiene, dressing, transfers, and transportation
• Performed light housekeeping duties including cleaning and meal preparation
• Followed care plan, home regulations, and ensured safety practices were consistently implemented
• Oversee patient schedules consisting of doctors appointments, medication intake, and recreational activities
Burrito Table Server and Cashier- June 2014–August 2015
Burrito Boyz Port Credit
Mississauga, Ontario
• Provided excellent customer service
• Greeted customers and seated them as they entered establishment.
• Provided introductory information about the restaurant.
• Hand crafted burritos suited as per customers liking
• Cashier for the store for a few shifts a week
• Cleaned and closed down store
Server – April 2013 – April 2014
OTG Management, Lester B. Pearson Airport
Mississauga, Ontario
• Welcome patrons and customers as they arrive
• Direct or escort guests to their seats
• Provide menus via iPads and suggest menu items
• Provide detailed information of menu items and suggest daily specials
• Serve welcome drinks and take orders via iPads.
• Coordinate orders with the Chef and ensure that all orders are delivered on time
• Ensure the accuracy and quantity of every order
• Serve food as it arrives and refill glasses
• Prepare tables by laying table napkins and cutlery
• Clean tables and dining areas including counters
• Deliver food items to tables in a professional and timely manner
• Ensure that food presentation is up to the mark
• Provide customers with checks and take payments
• Thank customers as they leave
Hostess (Part time) January – March 2013
Wild Wings (Cawthra Road and Lakeshore Road)
Mississauga, Ontario
• Provided excellent customer service
• Greeted customers and seated them as they entered establishment.
• Provided introductory information about the restaurant.
• Occasionally served food
Public Relations Representative (Part time) 2010 - 2012
Red Tag Events Inc. (multi-national conference organizers)
Cebu City, Philippines. Duties include the following:
• Provided administrative assistance to participants in the Conference.
• Liaised between international guests and local business owners.
• Educated international guests on local customs.
• Organized Conference logistics such as seating arrangements, computers, projectors, and Internet connectivity for the overseas guests.
• Performed computer trouble-shooting, identified problems and gave technical advice to guests when they needed computer and Internet troubleshooting.
• Responded to inquiries by guests on numerous issues, quickly assessed their needs and problems, and took steps to resolve them.
Customer Service Advisor (Part time) 2009 - 2012
Havaianas Inc.
• Engaged with clients in person to provide advice on products.
• Answered all their queries, resolved complaints and built rapport.
• Demonstrated to clients step-by-step process of making custom sandals.
• Due to my multi-lingual ability, handled issues for non-English speaking clients.
• Always followed the “Customer is Always Right” motto when handling complaints.
• Helped clients with after-sale care.
• Ushered and coordinated media guests to the event.
Dental Office Receptionist (Weekend work) 2004 - 2012
Esperenza Dental Clinic, Cebu, Philippines
• Greet and schedule patients on telephone and in person, take detailed phone messages
• Have patient complete paper work and enter all pertinent patient information into practice management software, acquire the necessary signatures.
• Verify insurance eligibility, where necessary.
• Explain to patients the breakdown of benefits.
• Update computer system and sign with patient birthdays and any other current events
• Confirm future appointments with patients
• Handle mail, enter and scan payments and referral documents
• Organize logistics such as making sure waiting room is neat and tidy, and keep reception area clean and dusted.
• Compile all end-of-day documents and receipts and prepare deposit information.
• Send out statements to patients and recall postcards.
• Carry out any specific task asked by the Doctor quickly and efficiently
Education
2018- Present Under-Graduate- BS Kinesiology
California State University- Dominguez Hills
2016 – 2017 El Camino College
2008 – 2012 Under-Graduate in Physical Therapy,
Cebu Doctors’ University, Cebu, Philippines
2004 -2007 High School Diploma
St. Joseph’s Academy, Mandaue, Philippines
1995 – 2004 Elementary Education
St. Gregory Catholic School, Mississauga, Ontario, Canada
******************
References upon request