Randall Tseng Resume
RANDALL TSENG
| Burnaby, BC V5A 1C1 |------------ | ------------ |
Experienced in many fields of service with a demonstrated history of working in the tourism, banking, and restaurant industry. Skilled in Microsoft Excel, Microsoft Word, general management, cash handling, recruitment, training, and sales. Fluent in both English and Mandarin.
SKILLS PROFILE
- Microsoft Office proficiency, used on a daily basis
- Managed 20+ employees in a restaurant
- Proficiency with a radio, knowledge of 10- codes, basic security knowledge
- Client relations, ability to meet and exceed sales quotas
EMPLOYMENT HISTORY
Media Account Manager Mar 2019 — Jun 2019
Yellowpages
- Developed leads from cold calls
- Establish many business profiles on multiple flatforms such as Facebook, Instagram, Twitter, and Google my business
- Develop new client relationships that take advantage of digital solutions
- Work with sales support team to ensure proper order fulfillment
- Maintain ongoing client communication for follow-up and expansion opportunities
Financial Services Representative Feb 2018 — Oct 2018
CIBC
- Provided the full range of customer service, account management, and financial services support for clients
- Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and using various office machines
- Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook
Restaurant Manager Dec 2015 — Sep 2018
The Captains Boil Richmond
- Oversee communication between front and back of house
- Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations
- Recruited, managed, trained and ensured professional development of 10+ employees
- Monitor and evaluate team members' performance with room for development
- Fill in when required to make sure operations run smoothly
Surveillance Operator Dec 2015 — Oct 2017
River Rock Casino Resort, Great Canadian
- Operate cameras and equipment, maintain a 8 screen computer system with 700+ cameras
- Monitor casino floor to look for suspicious activities.
- Observe, report, and document all activities on a detail oriented system.
- Supervise table games to make sure that procedures are being followed correctly
- Radio and phone efficiency, communicate with other departments
Table Games Dealer Feb 2015 – Dec 2015
River Rock Casino Resort, Great Canadian
- Change chips and cash at large and small values
- Work in a negative environment where most clients are upset and unhappy
- Follow procedures accurately
- Provide return guest experience with positive attitude
- Math efficiency with cash handling
EXTRACURRICULAR
- RCMP Youth Academy Graduate
- Downtown Eastside Neighborhood Volunteer
References available upon request
RANDALL TSENG
| Burnaby, BC V5A 1C1 |------------ | ------------ |
Experienced in many fields of service with a demonstrated history of working in the tourism, banking, and restaurant industry. Skilled in Microsoft Excel, Microsoft Word, general management, cash handling, recruitment, training, and sales. Fluent in both English and Mandarin.
SKILLS PROFILE
- Microsoft Office proficiency, used on a daily basis
- Managed 20+ employees in a restaurant
- Proficiency with a radio, knowledge of 10- codes, basic security knowledge
- Client relations, ability to meet and exceed sales quotas
EMPLOYMENT HISTORY
Media Account Manager Mar 2019 — Jun 2019
Yellowpages
- Developed leads from cold calls
- Establish many business profiles on multiple flatforms such as Facebook, Instagram, Twitter, and Google my business
- Develop new client relationships that take advantage of digital solutions
- Work with sales support team to ensure proper order fulfillment
- Maintain ongoing client communication for follow-up and expansion opportunities
Financial Services Representative Feb 2018 — Oct 2018
CIBC
- Provided the full range of customer service, account management, and financial services support for clients
- Communicate effectively with customers, managers, and co-workers through a variety of channels including email, phone, traditional mail, and using various office machines
- Daily use of Microsoft Office: Word, Excel, PowerPoint, and Outlook
Restaurant Manager Dec 2015 — Sep 2018
The Captains Boil Richmond
- Oversee communication between front and back of house
- Delivered business strategy and developed systems and procedures that improved the quality and efficiency of operations
- Recruited, managed, trained and ensured professional development of 10+ employees
- Monitor and evaluate team members' performance with room for development
- Fill in when required to make sure operations run smoothly
Surveillance Operator Dec 2015 — Oct 2017
River Rock Casino Resort, Great Canadian
- Operate cameras and equipment, maintain a 8 screen computer system with 700+ cameras
- Monitor casino floor to look for suspicious activities.
- Observe, report, and document all activities on a detail oriented system.
- Supervise table games to make sure that procedures are being followed correctly
- Radio and phone efficiency, communicate with other departments
Table Games Dealer Feb 2015 – Dec 2015
River Rock Casino Resort, Great Canadian
- Change chips and cash at large and small values
- Work in a negative environment where most clients are upset and unhappy
- Follow procedures accurately
- Provide return guest experience with positive attitude
- Math efficiency with cash handling
EXTRACURRICULAR
- RCMP Youth Academy Graduate
- Downtown Eastside Neighborhood Volunteer
References available upon request