Professional Resume
Kwesi A. Powell
Richmond, VA 23222 +1 ------------,
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EDUCATION:
John Tyler Community College
Midlothian, VA A.S., Information Technology
Completed Credit Hours: 36
James River
Midlothian, VA
High School Diploma Graduation Year: 2016
WORK EXPERIENCE:
UZURV
Reservationist
10/18 – 05/2019
Richmond, VA
? Transferring data from email formats into computer files or database systems using a keyboard.
? Avoiding legal challenges by monitoring compliance with contractors.
? Answer approximately 60 customers daily and book their trips successfully.
? Used active listening skills to understand callers and collect correct addresses.
? Located & track drivers vehicle using leading IT software that supports TNC technology.
? Install, modify, and repair computer hardware and software.
The Results Companies
Call Center Agent
05/2018 - 10/2018
Richmond, VA
? Answered approximately 100 customers daily and determined their specific needs by following up, efforts were recognized by receiving performance bonuses.
? Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware when interacting with HULU app.
? Answered customers' questions and provide information on procedures or policies.
? Respond to email messages for customers seeking help.
? Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
T-Mobile
Sales Associate
01/2018 - 05/2018
Richmond, VA
? Pitched customer cell phone products based on their needs.
? Operated computer/cash register and enthusiastically accepted payments from customers.
? Courteously greeted customers and assisted with purchases.
? Quickly and accurately processed transactions while developing rapport with customers.
SOS Security
Unarmed Security Guard
11/2017-4/2018
Richmond, VA
? Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
? Contributed to team effort by accomplishing related results as needed.
? Explaining to small and large groups, situations to clients and employees of the organization.
? Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Skills:
Microsoft Office, Intermediate Microsoft Excel, Intermediate Microsoft Word, Intermediate Web metrics Email marketing
Kwesi A. Powell
Richmond, VA 23222 +1 ------------,
------------
EDUCATION:
John Tyler Community College
Midlothian, VA A.S., Information Technology
Completed Credit Hours: 36
James River
Midlothian, VA
High School Diploma Graduation Year: 2016
WORK EXPERIENCE:
UZURV
Reservationist
10/18 – 05/2019
Richmond, VA
? Transferring data from email formats into computer files or database systems using a keyboard.
? Avoiding legal challenges by monitoring compliance with contractors.
? Answer approximately 60 customers daily and book their trips successfully.
? Used active listening skills to understand callers and collect correct addresses.
? Located & track drivers vehicle using leading IT software that supports TNC technology.
? Install, modify, and repair computer hardware and software.
The Results Companies
Call Center Agent
05/2018 - 10/2018
Richmond, VA
? Answered approximately 100 customers daily and determined their specific needs by following up, efforts were recognized by receiving performance bonuses.
? Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware when interacting with HULU app.
? Answered customers' questions and provide information on procedures or policies.
? Respond to email messages for customers seeking help.
? Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
T-Mobile
Sales Associate
01/2018 - 05/2018
Richmond, VA
? Pitched customer cell phone products based on their needs.
? Operated computer/cash register and enthusiastically accepted payments from customers.
? Courteously greeted customers and assisted with purchases.
? Quickly and accurately processed transactions while developing rapport with customers.
SOS Security
Unarmed Security Guard
11/2017-4/2018
Richmond, VA
? Secured premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
? Contributed to team effort by accomplishing related results as needed.
? Explaining to small and large groups, situations to clients and employees of the organization.
? Completed reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures.
Skills:
Microsoft Office, Intermediate Microsoft Excel, Intermediate Microsoft Word, Intermediate Web metrics Email marketing