Passion for animals
Heather Hines
819 County Street C-57 Taunton MA 02780
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Experience
Independent Business Owner Stoughton, MA
08/2010 – 08/2018
? Responsible for the marketing and advertising of business to attract new clients
? Ensure that clients were satisfied and needs were met to retain client base
? Communicated with clients on a daily basis to ensure needs were met and instructions
given by client were accurately followed
? Adhered to highest standards that kept client's pets safe, healthy, happy, and properly
handled in all areas of my business.
? Ensured that all areas including crates, bath, transportation vehicle were kept clean and
safe.
? Followed up with clients on a consistent basis to meet their needs and their pet's needs,
in all areas including, dog walking, pet sitting, house sitting, grooming, and training.
? Educated clients on dog and cat preventative care, nutritional needs, pet insurance,
training with walking their dog, commands, feeding issues , separation anxiety issues,
pet safety, health issues, grooming care, and transporting their pet.
? Provided excellent customer service in person and on phone.
? Maintained a billing system that was effective and accurate.
? Administered medicine when needed.
? Groomed.cats and dogs.
including nail trims, teeth brushing, ear cleaning, brush-outs, bathing, and occasional
shaving of small areas, when needed.
? Cleaned and disposed of feces in litter boxes and on walks (for dogs)
? Ensured the safety of cats and dogs by utilizing safe restraining techniques, following
standard protocols.
? Provided aftercare for cats and dogs post-surgery or after veterinary appointments
following veterinarian's instructions.
? Communicated with veterinarian, veterinary staff when bringing client's cats and dogs to
their appointments.
? Maintained respect for and willingness to work with clients and their pets.
Education
Bridgewater State College Bachelor of Science 1991 – 1995
Business Degree (Human Resources)
Skills
Ability to multi-task and efficiently and effectively work with many tasks at hand; Detail-Oriented;
Successfully work with minimal supervision; Team-oriented; Friendly with co-workers as well as clients; Dependable; Ability to speak on the telephone professionally; Ability to be the friendly
face and an excellent representative of the clinic/ hospital; Ability to use fax machine; Computer
literate; Knowledge of animals in terms of care, basic medical terms and conditions, restraining
and handling; Love for animals and passion to work in a field focused on animals as well as clients; Dependable; Ability to speak on the telephone professionally; Ability to be the friendly
face and an excellent representative of the clinic/ hospital; Ability to use fax machine; Computer
literate; Knowledge of animals in terms of care, basic medical terms and conditions, restraining
and handling; Love for animals and passion to work in a field focused on animals
Heather Hines
819 County Street C-57 Taunton MA 02780
------------ ------------
Experience
Independent Business Owner Stoughton, MA
08/2010 – 08/2018
? Responsible for the marketing and advertising of business to attract new clients
? Ensure that clients were satisfied and needs were met to retain client base
? Communicated with clients on a daily basis to ensure needs were met and instructions
given by client were accurately followed
? Adhered to highest standards that kept client's pets safe, healthy, happy, and properly
handled in all areas of my business.
? Ensured that all areas including crates, bath, transportation vehicle were kept clean and
safe.
? Followed up with clients on a consistent basis to meet their needs and their pet's needs,
in all areas including, dog walking, pet sitting, house sitting, grooming, and training.
? Educated clients on dog and cat preventative care, nutritional needs, pet insurance,
training with walking their dog, commands, feeding issues , separation anxiety issues,
pet safety, health issues, grooming care, and transporting their pet.
? Provided excellent customer service in person and on phone.
? Maintained a billing system that was effective and accurate.
? Administered medicine when needed.
? Groomed.cats and dogs.
including nail trims, teeth brushing, ear cleaning, brush-outs, bathing, and occasional
shaving of small areas, when needed.
? Cleaned and disposed of feces in litter boxes and on walks (for dogs)
? Ensured the safety of cats and dogs by utilizing safe restraining techniques, following
standard protocols.
? Provided aftercare for cats and dogs post-surgery or after veterinary appointments
following veterinarian's instructions.
? Communicated with veterinarian, veterinary staff when bringing client's cats and dogs to
their appointments.
? Maintained respect for and willingness to work with clients and their pets.
Education
Bridgewater State College Bachelor of Science 1991 – 1995
Business Degree (Human Resources)
Skills
Ability to multi-task and efficiently and effectively work with many tasks at hand; Detail-Oriented;
Successfully work with minimal supervision; Team-oriented; Friendly with co-workers as well as clients; Dependable; Ability to speak on the telephone professionally; Ability to be the friendly
face and an excellent representative of the clinic/ hospital; Ability to use fax machine; Computer
literate; Knowledge of animals in terms of care, basic medical terms and conditions, restraining
and handling; Love for animals and passion to work in a field focused on animals as well as clients; Dependable; Ability to speak on the telephone professionally; Ability to be the friendly
face and an excellent representative of the clinic/ hospital; Ability to use fax machine; Computer
literate; Knowledge of animals in terms of care, basic medical terms and conditions, restraining
and handling; Love for animals and passion to work in a field focused on animals