Olivia Na Resume
OLIVIA NA
5340 Merriam St., Bethesda, MD 20814 / 5998 Alcala Park, San Diego 92110
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EDUCATION
University of San Diego San Diego, CA 92110
Bachelor of Real Estate Expected May 2021
GPA: 3.10
Howard Community College
General Studies with Focus in Business Columbia, MD 21044
and Technology May 2018
GPA: 4.00
EXPERIENCE
Information Technology Services, University of San Diego San Diego, CA 92110
Student Help Desk Technician January 2019-Present
• Provide tech support over the phone and computer
• Aid walk-in customers with technological/hardware issues, questions, and requests
• Complete device services – malware removals, operating systems installations, hardware repairs, software installations and repairs, iPhone repairs, hard-drive replacements and installations, etc.
• Provide excellent customer service and assistance over the phone, email, and face-to-face
English Department, Howard Community College Columbia, MD 21044
College Composition Peer Leader January 2018-May 2018
• Tutored/Aided students in writing and work
• Participated/Assisted in all class lectures and activities
• Provided campus/class resources and mentorship to students
Lululemon Athletica Columbia, MD 21044
Seasonal Educator October 2017-January 2018
• Provided product education: communicated special features, benefits, fabric properties, usage, and best care instructions
• Maintained and organized stock in back inventory and floor
• Completed sales and transactions, processed payments, and completed refunds and exchanges on cash registers, phones, and mobile devices/software
• Provided excellent customer service and assistance
Paradyme Management Inc. Greenbelt, MD 20770
Business Research Analyst Intern May 2016-September 2016
• Conducted research on government contracting opportunities and competition of other small, local businesses
• Researched community and district demographic information in Maryland
• Conducted research for creating a company phone application
LEADERSHIP & COMMUNITY SERVICE:
• USD Real Estate Society September 2018 - present
• USD Intramural Volleyball Captain September 2018-November 2018
• Youth With A Mission Discipleship Training School July 2015-December 2015
o Volunteer Outreach at YWAM Kona and Taipei bases
• New Covenant Fellowship Church 2011-2015
o Served as a youth group leader
o Served the homeless of Washington D.C. and at DC Central Kitchen
• Atholton High School Junior Varsity Volleyball Captain 2013
SKILLS:
MS Word, PowerPoint, Excel, Access; social media platforms; Mac OS, computer hardware/software support and troubleshooting; retail and sales; customer service and communication; leadership and interpersonal skills
OLIVIA NA
5340 Merriam St., Bethesda, MD 20814 / 5998 Alcala Park, San Diego 92110
------------ ------------
EDUCATION
University of San Diego San Diego, CA 92110
Bachelor of Real Estate Expected May 2021
GPA: 3.10
Howard Community College
General Studies with Focus in Business Columbia, MD 21044
and Technology May 2018
GPA: 4.00
EXPERIENCE
Information Technology Services, University of San Diego San Diego, CA 92110
Student Help Desk Technician January 2019-Present
• Provide tech support over the phone and computer
• Aid walk-in customers with technological/hardware issues, questions, and requests
• Complete device services – malware removals, operating systems installations, hardware repairs, software installations and repairs, iPhone repairs, hard-drive replacements and installations, etc.
• Provide excellent customer service and assistance over the phone, email, and face-to-face
English Department, Howard Community College Columbia, MD 21044
College Composition Peer Leader January 2018-May 2018
• Tutored/Aided students in writing and work
• Participated/Assisted in all class lectures and activities
• Provided campus/class resources and mentorship to students
Lululemon Athletica Columbia, MD 21044
Seasonal Educator October 2017-January 2018
• Provided product education: communicated special features, benefits, fabric properties, usage, and best care instructions
• Maintained and organized stock in back inventory and floor
• Completed sales and transactions, processed payments, and completed refunds and exchanges on cash registers, phones, and mobile devices/software
• Provided excellent customer service and assistance
Paradyme Management Inc. Greenbelt, MD 20770
Business Research Analyst Intern May 2016-September 2016
• Conducted research on government contracting opportunities and competition of other small, local businesses
• Researched community and district demographic information in Maryland
• Conducted research for creating a company phone application
LEADERSHIP & COMMUNITY SERVICE:
• USD Real Estate Society September 2018 - present
• USD Intramural Volleyball Captain September 2018-November 2018
• Youth With A Mission Discipleship Training School July 2015-December 2015
o Volunteer Outreach at YWAM Kona and Taipei bases
• New Covenant Fellowship Church 2011-2015
o Served as a youth group leader
o Served the homeless of Washington D.C. and at DC Central Kitchen
• Atholton High School Junior Varsity Volleyball Captain 2013
SKILLS:
MS Word, PowerPoint, Excel, Access; social media platforms; Mac OS, computer hardware/software support and troubleshooting; retail and sales; customer service and communication; leadership and interpersonal skills