Niccole Goodwin-Bridal Consultant
Cell: ------------
Email: ------------
Address: 14040 Biscayne Blvd Miami, FL
Niccole Goodwin-Style Consultant
Profile:
I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. I have over 1 year of retail management experience as well as 5 years retails sales experience. I have close to 2 years of experience in the bridal industry handling bridesmaids, mothers, flower girls and bridal. I have some experience with graphic design as well as a multitude of artistic mediums. I thoroughly enjoy encouraging positive self-esteem and helping customers find their ideal item.
Work Experience:
Global Bridal Gallery-Alexandria, VA
Bridal Consultant 2017 to 2019
• Style consultant
• Stocking/recovery
• Clerical work
• Customer service
• Cash handling
My general tasks consisted of anything from answering phones and emails to consulting with bridesmaids, brides and mother's. I organize groups of bridesmaids that are out of town by consulting with them via email and phone. I created graphics for social media and shared ideas to sell stock through our website. I have strong problem solving skills, I am very organized and highly proficient at multitasking.
New York and Company
Sales Associate-2016 to 2017
•Customer Service/relations
•Stocking
•Recovery
•Cash handling
•Signed customers up for New York and Company credit cards
•Picked and packaged online orders
•Made special orders for customers when items weren't available in store
Le Tache Couples Boutique
Store Manager 2014-2016
•Customer Service/relations
•Key holder
•Stocking
•Merchandising
•Recovery
•Cash handling
•Interviewed and trained new employee's
•Resolve customer complaints
• Greeted and informed customers of the available floors, various products we carry and currents sales.
• Able to provide thorough product knowledge, creative recommendations and accommodating professional service.
• Promote good morale and positive interaction among employees
• Listen to employee concerns and ideas
• Address and resolve customer complaints and concerns
• Communicated regularly with upper management to improve productivity efficiency
Michael's Arts and Crafts
Freight Specialist-2013 to 2014
Falls Church, VA 2008-2009-Cashier, Sales Associate and Support Specialist
• Responsible for auditing vault, registers and daily deposits.
• General clerical work and organization.
• Received shipments and audited frame shop orders.
• Shrink and recovery work throughout seasonal periods.
• Assisted customers with recommendations for the best products suited for their project.
• Acted as back-up cashier during high influx of customers; processing purchases in line to expedite the wait.
• Staged the warehouse for unloading freight and delegated tasks from my freight manager.
• Stocked product and stored overstock in a neat fashion to allow customers to continue their shopping experience safely and uninterrupted.
• Assisted in multiple sections of the store after my work was finished as well as worked overnight throughout seasonal periods.
Highlighted Skills:
• Conflict Resolution
• Excellent Communication Skills
• Troubleshooting
• Service and Support
• Strong Work Ethic
• Great Attention to Detail
•Organized and excellent at multitasking
Previous Education:
Some College at Northern Virginia Community College 2011
High School Diploma- West Potomac High School Alexandria, VA
Cell: ------------
Email: ------------
Address: 14040 Biscayne Blvd Miami, FL
Niccole Goodwin-Style Consultant
Profile:
I'm an experienced customer service representative with a verifiable track record of resolving complex issues quickly and winning customer loyalty. I have over 1 year of retail management experience as well as 5 years retails sales experience. I have close to 2 years of experience in the bridal industry handling bridesmaids, mothers, flower girls and bridal. I have some experience with graphic design as well as a multitude of artistic mediums. I thoroughly enjoy encouraging positive self-esteem and helping customers find their ideal item.
Work Experience:
Global Bridal Gallery-Alexandria, VA
Bridal Consultant 2017 to 2019
• Style consultant
• Stocking/recovery
• Clerical work
• Customer service
• Cash handling
My general tasks consisted of anything from answering phones and emails to consulting with bridesmaids, brides and mother's. I organize groups of bridesmaids that are out of town by consulting with them via email and phone. I created graphics for social media and shared ideas to sell stock through our website. I have strong problem solving skills, I am very organized and highly proficient at multitasking.
New York and Company
Sales Associate-2016 to 2017
•Customer Service/relations
•Stocking
•Recovery
•Cash handling
•Signed customers up for New York and Company credit cards
•Picked and packaged online orders
•Made special orders for customers when items weren't available in store
Le Tache Couples Boutique
Store Manager 2014-2016
•Customer Service/relations
•Key holder
•Stocking
•Merchandising
•Recovery
•Cash handling
•Interviewed and trained new employee's
•Resolve customer complaints
• Greeted and informed customers of the available floors, various products we carry and currents sales.
• Able to provide thorough product knowledge, creative recommendations and accommodating professional service.
• Promote good morale and positive interaction among employees
• Listen to employee concerns and ideas
• Address and resolve customer complaints and concerns
• Communicated regularly with upper management to improve productivity efficiency
Michael's Arts and Crafts
Freight Specialist-2013 to 2014
Falls Church, VA 2008-2009-Cashier, Sales Associate and Support Specialist
• Responsible for auditing vault, registers and daily deposits.
• General clerical work and organization.
• Received shipments and audited frame shop orders.
• Shrink and recovery work throughout seasonal periods.
• Assisted customers with recommendations for the best products suited for their project.
• Acted as back-up cashier during high influx of customers; processing purchases in line to expedite the wait.
• Staged the warehouse for unloading freight and delegated tasks from my freight manager.
• Stocked product and stored overstock in a neat fashion to allow customers to continue their shopping experience safely and uninterrupted.
• Assisted in multiple sections of the store after my work was finished as well as worked overnight throughout seasonal periods.
Highlighted Skills:
• Conflict Resolution
• Excellent Communication Skills
• Troubleshooting
• Service and Support
• Strong Work Ethic
• Great Attention to Detail
•Organized and excellent at multitasking
Previous Education:
Some College at Northern Virginia Community College 2011
High School Diploma- West Potomac High School Alexandria, VA