My resume
Roy L. Eyman II
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Summary
Sales and Technology Professional, 20+ years
Extensive computer skills
Direct Sales, telephone and face to face
Team oriented
Excellent and detailed customer service
Goal driven personality
Professional Experience
Express Professionals – Temporary Employment Agency, October 2017 – present. Perform various temp jobs for a variety of clients. Jobs included digital records administration, inventory management, office relocation services, and office administrator.
Altig Insurance – Insurance Agent, May 2017 – July 2017. Child division, representing American Income Life. Duties included calling existing policy holders and offering permanent whole life coverage for family minors. Licensed in three U.S. states.
Your Professional Florist – Customer Sales and Service Agent, November 2016 – Feb 2017. Customer sales and service for nationwide floral wire service. Answer phones to take customer and/or florist orders, dispatching/routing orders to florists nationwide, customer service on existing orders. Requires use of several software applications simultaneously with attention to accuracy.
Volunteer - March 2016 – November 2016. Took time to travel and also volunteer in the community.
Procare Software – Technical Support Representative, December 2015 – March 2016. Inbound telephone/internet Technical Support for comprehensive software used for Daycare Center Management. Often times used remote desktop software to connect to, and take control of, clients’ machines.
ComNet Marketing Group – Telephone Fundraiser. October 2014 – December 2015. Called former donors and supporters of PBS/NPR public broadcast stations, as well as other non-profits nationwide, to solicit donations to support the various organizations. Required a great telephone voice and sales skills to overcome donor objections to giving money during the call.
CenturyLink – Consumer Sales and Service Representative. October 2013 – June 2014. Duties include providing quality inbound telephone customer service, while consistently driving sales of various CenturyLink products. Products included telephone, internet, cellular, and video services. Job required a personal commitment to providing the best customer service, while always looking for ways to increase/preserve company revenue.
FTD.COM – Senior Customer Service Representative. May 2012 – September 2013. Work included inbound sales and customer service via telephone and email, mentoring other representatives, and resolving tough customer service issues. Duties also included reviewing orders for fraud, accepting/disputing chargebacks from the bank, and reviewing/collecting information sent to banks and/or law enforcement.
Independent Insurance Agent – Insurance agent. November 2010 – January 2012. Requirements included lead generation, writing insurance policies, filing claims, customer service, and servicing clients. Primarily represented insurance carrier AFLAC.
Unemployed – Unemployed, August 2008 – November 2010. Relocated to Phoenix, AZ in search of job opportunities unrealized.
Global Caché - Senior Software Engineer, January 2006 - August 2008. Developed embedded software for network connected devices used in home and industrial automation. Also performed the duties of Technical Sales Support Engineer by attending trade shows, interacting with clients, answering technical support inquiries via phone and email, and conducting live webinars for customers around the world.
Pentagon Technologies - Contract Software Engineer, December 2003 – July 2005. Developed touchscreen embedded applications for a laser particle counter used in cleanroom environments. Windows CE.
Pacific Scientific Instruments / Hach Ultra Analytics - Software & Firmware Engineer, July 2000 – August 2003. Developed embedded applications on various laser particle counters. Also developed Windows software applications used to monitor the laser particle counters.
MediaFX Studios - Engineering Director, partner, May 1997 – July 2000. Managed & produced multimedia and software engineering projects on a contract basis for a variety of clients.
Trilobyte - 2nd Senior Software Engineer, Jan. 1996 – May 1997. Primary accomplishments included assisting the Senior Engineer in porting the company’s DOS based playback engine for their entertainment titles to the Windows 95 and NT platforms using Microsoft’s DirectX and Miles Sound Design libraries. The software was first distributed in Trilobyte’s fall 1996 release of Clandestiny. About five months after my hiring, I was tapped to lead engineering of Tender Loving Care, an interactive movie title that produced a different movie version depending on the viewer’s disposition. While the logical control of the title and its intelligence were designed and engineered by myself, I often worked closely with the creative team, film production crew, art department, and additional engineers in a team oriented environment to successfully deliver the desired results to the computer screen. After a split in the company’s leadership, I later contracted with the CEO’s new company Aftermath Media, to bring Tender Loving Care to DVDROM and then provided engineering support for the title’s authoring on DVD-Video.
Education
Mesa Community College, San Diego, CA.
Microsoft .NET Training Seminars, San Francisco, CA. (2001)
FDA Record Keeping (21CFR Part 11) Training, Los Angeles, CA. (2003)
Oregon Insurance Agent License (Life & Health) 2010. Washington Insurance Agent License (Life & Health) 2017.
Roy L. Eyman II
------------
Msg ------------
------------/in/rleymanii
------------
Summary
Sales and Technology Professional, 20+ years
Extensive computer skills
Direct Sales, telephone and face to face
Team oriented
Excellent and detailed customer service
Goal driven personality
Professional Experience
Express Professionals – Temporary Employment Agency, October 2017 – present. Perform various temp jobs for a variety of clients. Jobs included digital records administration, inventory management, office relocation services, and office administrator.
Altig Insurance – Insurance Agent, May 2017 – July 2017. Child division, representing American Income Life. Duties included calling existing policy holders and offering permanent whole life coverage for family minors. Licensed in three U.S. states.
Your Professional Florist – Customer Sales and Service Agent, November 2016 – Feb 2017. Customer sales and service for nationwide floral wire service. Answer phones to take customer and/or florist orders, dispatching/routing orders to florists nationwide, customer service on existing orders. Requires use of several software applications simultaneously with attention to accuracy.
Volunteer - March 2016 – November 2016. Took time to travel and also volunteer in the community.
Procare Software – Technical Support Representative, December 2015 – March 2016. Inbound telephone/internet Technical Support for comprehensive software used for Daycare Center Management. Often times used remote desktop software to connect to, and take control of, clients’ machines.
ComNet Marketing Group – Telephone Fundraiser. October 2014 – December 2015. Called former donors and supporters of PBS/NPR public broadcast stations, as well as other non-profits nationwide, to solicit donations to support the various organizations. Required a great telephone voice and sales skills to overcome donor objections to giving money during the call.
CenturyLink – Consumer Sales and Service Representative. October 2013 – June 2014. Duties include providing quality inbound telephone customer service, while consistently driving sales of various CenturyLink products. Products included telephone, internet, cellular, and video services. Job required a personal commitment to providing the best customer service, while always looking for ways to increase/preserve company revenue.
FTD.COM – Senior Customer Service Representative. May 2012 – September 2013. Work included inbound sales and customer service via telephone and email, mentoring other representatives, and resolving tough customer service issues. Duties also included reviewing orders for fraud, accepting/disputing chargebacks from the bank, and reviewing/collecting information sent to banks and/or law enforcement.
Independent Insurance Agent – Insurance agent. November 2010 – January 2012. Requirements included lead generation, writing insurance policies, filing claims, customer service, and servicing clients. Primarily represented insurance carrier AFLAC.
Unemployed – Unemployed, August 2008 – November 2010. Relocated to Phoenix, AZ in search of job opportunities unrealized.
Global Caché - Senior Software Engineer, January 2006 - August 2008. Developed embedded software for network connected devices used in home and industrial automation. Also performed the duties of Technical Sales Support Engineer by attending trade shows, interacting with clients, answering technical support inquiries via phone and email, and conducting live webinars for customers around the world.
Pentagon Technologies - Contract Software Engineer, December 2003 – July 2005. Developed touchscreen embedded applications for a laser particle counter used in cleanroom environments. Windows CE.
Pacific Scientific Instruments / Hach Ultra Analytics - Software & Firmware Engineer, July 2000 – August 2003. Developed embedded applications on various laser particle counters. Also developed Windows software applications used to monitor the laser particle counters.
MediaFX Studios - Engineering Director, partner, May 1997 – July 2000. Managed & produced multimedia and software engineering projects on a contract basis for a variety of clients.
Trilobyte - 2nd Senior Software Engineer, Jan. 1996 – May 1997. Primary accomplishments included assisting the Senior Engineer in porting the company’s DOS based playback engine for their entertainment titles to the Windows 95 and NT platforms using Microsoft’s DirectX and Miles Sound Design libraries. The software was first distributed in Trilobyte’s fall 1996 release of Clandestiny. About five months after my hiring, I was tapped to lead engineering of Tender Loving Care, an interactive movie title that produced a different movie version depending on the viewer’s disposition. While the logical control of the title and its intelligence were designed and engineered by myself, I often worked closely with the creative team, film production crew, art department, and additional engineers in a team oriented environment to successfully deliver the desired results to the computer screen. After a split in the company’s leadership, I later contracted with the CEO’s new company Aftermath Media, to bring Tender Loving Care to DVDROM and then provided engineering support for the title’s authoring on DVD-Video.
Education
Mesa Community College, San Diego, CA.
Microsoft .NET Training Seminars, San Francisco, CA. (2001)
FDA Record Keeping (21CFR Part 11) Training, Los Angeles, CA. (2003)
Oregon Insurance Agent License (Life & Health) 2010. Washington Insurance Agent License (Life & Health) 2017.