My resume
Work Experience:
Zach Naal
Orchard and Orchard Garden Hotels?:
Front Office Superviso/MOD San Francisco, CA June2017 - Current
? Oversee and manage the daily operations for both properties.
? Address guest�s issues and follow up with the involved parties and departments.
? Reconcile group reservations and Airlines Crew Rooms.
? Prepare VIPs, Elite members, and group arrival according to brand standards.
? Create new checklists, training manuals, and SOP as part of the renovations.
Marriott Marquis San Francisco?:
Guest service Agent/Night Auditor San Francisco, CA March /2015 - April 2017
? Provide a smooth and personal check in experience for the hotel guests.
? Provide rewards members with upgrades, amenities and up on availability.
? Handle guest complains in professional and timely manner. And follow up with them.
? Offer maps and directions to the convention center, tourist attractions, and restaurants.
? Check in airline crews and handle money exchange transactions.
Villa Florence Hotel
Front Desk Supervisor: San Francisco, CA Feb/2013- January 2015
? Utilize Opera System to check in and check out hotel guests.
? Communicate with the Restaurant/Bar for Guests VIP parties and special requests.
? Offer directions, Special room requests, and wake up calls..
?CFO Rick?:
Public Relations intern: San Francisco, CA July2012- January 2013
? Arrange meetings, Answer phone calls, Emails, and Faxes.
? Manage the Twitter, Facebook, LinkedIn and Word Press Pages and posts.
? Utilize QuickBooks to enter invoices, Expense Reports, and make payments.
? Run errands and help as needed with Bank deposits, mail, UPS and FedE.
? Admin duties; Emails, phone calls, and update clients files on a weekly basis ?
Anderson Group PR:
Public Relations intern: Los Angeles, CA July2011- January 2012
? Look up Current Media and press events and report to the supervisor.
? Send out pitches and BIOs to potential Hosts, Directors, and Producers.
? Look over Clients schedules, and enter Time sheets for interns and employees.
Education:
Edexcel, UK Business School Damascus, Syria Sep/07 - July/10
? Diploma in Business Management � ?Higher National Diploma
Children�s Hospital Los Angeles:? ?Los Angeles, CA Oct/10 - Jan/11 ? Certified Drug Abuse Educator
Skills & Languages:
? Computer savvy, Proficient in Microsoft Office and internet research.
? Fluent in English, Arabic, and starter in French.
? Quick Learner and thrive in a fast pace environment.
? Professional and able to achieve my tasks in a timely manner.
Work Experience:
Zach Naal
Orchard and Orchard Garden Hotels?:
Front Office Superviso/MOD San Francisco, CA June2017 - Current
? Oversee and manage the daily operations for both properties.
? Address guest�s issues and follow up with the involved parties and departments.
? Reconcile group reservations and Airlines Crew Rooms.
? Prepare VIPs, Elite members, and group arrival according to brand standards.
? Create new checklists, training manuals, and SOP as part of the renovations.
Marriott Marquis San Francisco?:
Guest service Agent/Night Auditor San Francisco, CA March /2015 - April 2017
? Provide a smooth and personal check in experience for the hotel guests.
? Provide rewards members with upgrades, amenities and up on availability.
? Handle guest complains in professional and timely manner. And follow up with them.
? Offer maps and directions to the convention center, tourist attractions, and restaurants.
? Check in airline crews and handle money exchange transactions.
Villa Florence Hotel
Front Desk Supervisor: San Francisco, CA Feb/2013- January 2015
? Utilize Opera System to check in and check out hotel guests.
? Communicate with the Restaurant/Bar for Guests VIP parties and special requests.
? Offer directions, Special room requests, and wake up calls..
?CFO Rick?:
Public Relations intern: San Francisco, CA July2012- January 2013
? Arrange meetings, Answer phone calls, Emails, and Faxes.
? Manage the Twitter, Facebook, LinkedIn and Word Press Pages and posts.
? Utilize QuickBooks to enter invoices, Expense Reports, and make payments.
? Run errands and help as needed with Bank deposits, mail, UPS and FedE.
? Admin duties; Emails, phone calls, and update clients files on a weekly basis ?
Anderson Group PR:
Public Relations intern: Los Angeles, CA July2011- January 2012
? Look up Current Media and press events and report to the supervisor.
? Send out pitches and BIOs to potential Hosts, Directors, and Producers.
? Look over Clients schedules, and enter Time sheets for interns and employees.
Education:
Edexcel, UK Business School Damascus, Syria Sep/07 - July/10
? Diploma in Business Management � ?Higher National Diploma
Children�s Hospital Los Angeles:? ?Los Angeles, CA Oct/10 - Jan/11 ? Certified Drug Abuse Educator
Skills & Languages:
? Computer savvy, Proficient in Microsoft Office and internet research.
? Fluent in English, Arabic, and starter in French.
? Quick Learner and thrive in a fast pace environment.
? Professional and able to achieve my tasks in a timely manner.