My Resume
Veronica Brasseaux
Professional Summary
Enthusiastic Server eager to apply 8?years of experience and dedication to customer service to a challenging new role with room for advancement. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Resourceful professional promoting memorable dining experiences. Team player offering dynamic personality and extensive background working in restaurant settings.?
Skills
Customer service
Food serving
Cash handling
Teamwork and collaboration
TABC license
Upselling techniques
Thrives in fast-paced environment
Communications
Food and kitchen safety
Food preparation
Employee training
Food Handler certificatation
Flexible schedule capability
Work History
June 2018 to Current
Texas Roadhouse Katy, TX
Server
Maintained complete knowledge of restaurant menu, including daily specials.
Consistently provided professional, friendly and engaging service.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Effectively listened to, understood and clarified guest concerns and issues.
Delivered quality service by providing a warm and welcoming environment.
July 2016 to May 2018
Japaneiro's Sushi Bistro & Latin Grill? Sugar Land, TX
Head Server
Displayed enthusiasm and knowledge about the restaurant's menu and products.
4 years leadership experience.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Kept cases and shelves clean and well stocked.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Filled in by showing guests to their tables when the hostess was on break.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Assisted co-workers whenever possible.
November 2015 to November 2016
The Egg and I Restaurants Houston, TX
Server
Quickly set up and cleared tables and stocked all service stations.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Effectively listened to, understood and clarified guest concerns and issues.
Consistently provided professional, friendly and engaging service.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
2012 Kempner Sugar Land, TX
High School Diploma
Current Stratford Career Institute
Wedding Consultant
Veronica Brasseaux
Professional Summary
Enthusiastic Server eager to apply 8?years of experience and dedication to customer service to a challenging new role with room for advancement. Strengths include resolving conflicts and facilitating communication between customers, kitchen staff and management. Resourceful professional promoting memorable dining experiences. Team player offering dynamic personality and extensive background working in restaurant settings.?
Skills
Customer service
Food serving
Cash handling
Teamwork and collaboration
TABC license
Upselling techniques
Thrives in fast-paced environment
Communications
Food and kitchen safety
Food preparation
Employee training
Food Handler certificatation
Flexible schedule capability
Work History
June 2018 to Current
Texas Roadhouse Katy, TX
Server
Maintained complete knowledge of restaurant menu, including daily specials.
Consistently provided professional, friendly and engaging service.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Effectively listened to, understood and clarified guest concerns and issues.
Delivered quality service by providing a warm and welcoming environment.
July 2016 to May 2018
Japaneiro's Sushi Bistro & Latin Grill? Sugar Land, TX
Head Server
Displayed enthusiasm and knowledge about the restaurant's menu and products.
4 years leadership experience.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Kept cases and shelves clean and well stocked.
Assisted with guest inquiries, take-out orders and restaurant cleanliness.
Assisted in cashiering and Point of Sale (POS) system procedures during busy hours.
Continually monitored dining rooms for seating availability, service, safety and well-being of guests.
Addressed guest concerns and resolved all issues to guests' satisfaction.
Filled in by showing guests to their tables when the hostess was on break.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Directly oversaw the overnight store operations, including issuing staff assignments and creating production lists.
Assisted co-workers whenever possible.
November 2015 to November 2016
The Egg and I Restaurants Houston, TX
Server
Quickly set up and cleared tables and stocked all service stations.
Relayed orders to bar and kitchen by quickly and accurately recording guest selections and keying them into the register.
Proactively prepared for large parties and reservations, anticipating planning and staffing needs.
Demonstrated genuine hospitality while greeting and establishing rapport with guests.
Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.
Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.
Effectively listened to, understood and clarified guest concerns and issues.
Consistently provided professional, friendly and engaging service.
Addressed diner complaints with kitchen staff and served replacement menu items promptly.
Displayed enthusiasm and knowledge about the restaurant's menu and products.
Education
2012 Kempner Sugar Land, TX
High School Diploma
Current Stratford Career Institute
Wedding Consultant