Music Resume
ADRIENNE HEBERT
* C:------------ * ------------
PROFESSIONAL SUMMARY
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Salesforce, NetSuite, Microsoft Office, etc. with 10+ years of expertise in related roles.
WORK HISTORY
Customer Account Manager
Spireon � Irving, TX � 08/2017 � Current
� Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
� Develop training materials and procedures and trained users in the proper use of hardware and software.
� Refer unresolved customer grievances to designated departments for further investigation.
� Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
� Present information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, videos or lectures.
� Present information on compliance with DOT regulations.
Inside CSR
Omnitracs � Dallas, TX � 07/2014 � 08/2017
� Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.
� Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
� Checked to ensure that appropriate changes were made to resolve customers' problems.
� Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
� Referred unresolved customer grievances to designated departments for further investigation.
� Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
Customer Service/Operations
Efreightsolutions � Irving, TX � 06/2012 � 07/2014
� Followed all shipping and receiving procedures for goods and materials as directed by other EFSWW Sales representatives.
� Defined data requirements and gathered and validated information, applying judgment and statistical tests.
� Negotiated and arranged transport of goods with shipping and/or freight companies.
� Advised clients and sales representatives on transportation ad payment methods.
� Retrieved stored items and traced lost shipments as necessary.
� Submitted quote requests to suppliers to determine best rates for organization.
Shipping Processor/Human Resources
Greatwide Logistics � Dallas, TX � 01/2012 � 06/2012
� Documented business processes and analyzed procedures to align with changing business needs.
� Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
� Processed driver applications.
� Organized driver files and streamlined operations to improve efficiency.
Choir Director
Holy Trinity Church � Longview, TX � 08/2010 � 12/2011
� Organized music for Sunday morning services
� Ordered music for special events
� Filed and sorted music on hand
� Assisted secretary with lyric input into service PowerPoint presentation
Driver Administrator
Ruan Transport � Longview, TX � 10/2011 � 12/2011
� Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
� Received training and certification from Ruan to represent brand, explain technical functions of mobile devices and guide product selection by customers.
� Monitored social media and online sources for industry trends.
� Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Driver/Shipping Administrator
TeamOne Logistsics � Longview, TX � 12/2010 � 10/2011
� Data entry, updated driver logs, tracked driver delays, filing, monthly/quarterly reports, answer phones.
� Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
� Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
� Coordinated efficient routes to avoid delays and optimize schedules.
Music Teacher
Trinity Episcopal School � Longview, TX � 08/2009 � 05/2010
� Created lesson plans based on class grade
� Taught music theory
� Directed special performances for Christmas, Spring semester and others
EDUCATION
University of North Texas � Denton, TX
Bachelor of Arts: Vocal Performance/Music
ADRIENNE HEBERT
* C:------------ * ------------
PROFESSIONAL SUMMARY
Service-focused professional bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Salesforce, NetSuite, Microsoft Office, etc. with 10+ years of expertise in related roles.
WORK HISTORY
Customer Account Manager
Spireon � Irving, TX � 08/2017 � Current
� Keep records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
� Develop training materials and procedures and trained users in the proper use of hardware and software.
� Refer unresolved customer grievances to designated departments for further investigation.
� Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.
� Present information using a variety of instructional techniques or formats such as role playing, simulations, team exercises, group discussions, videos or lectures.
� Present information on compliance with DOT regulations.
Inside CSR
Omnitracs � Dallas, TX � 07/2014 � 08/2017
� Conferred with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts or obtain details of complaints.
� Kept records of customer interactions or transactions, recording details of inquiries, complaints or comments, as well as actions taken.
� Checked to ensure that appropriate changes were made to resolve customers' problems.
� Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
� Referred unresolved customer grievances to designated departments for further investigation.
� Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices.
Customer Service/Operations
Efreightsolutions � Irving, TX � 06/2012 � 07/2014
� Followed all shipping and receiving procedures for goods and materials as directed by other EFSWW Sales representatives.
� Defined data requirements and gathered and validated information, applying judgment and statistical tests.
� Negotiated and arranged transport of goods with shipping and/or freight companies.
� Advised clients and sales representatives on transportation ad payment methods.
� Retrieved stored items and traced lost shipments as necessary.
� Submitted quote requests to suppliers to determine best rates for organization.
Shipping Processor/Human Resources
Greatwide Logistics � Dallas, TX � 01/2012 � 06/2012
� Documented business processes and analyzed procedures to align with changing business needs.
� Analyzed key aspects of business to evaluate factors driving results and summarized into presentations.
� Processed driver applications.
� Organized driver files and streamlined operations to improve efficiency.
Choir Director
Holy Trinity Church � Longview, TX � 08/2010 � 12/2011
� Organized music for Sunday morning services
� Ordered music for special events
� Filed and sorted music on hand
� Assisted secretary with lyric input into service PowerPoint presentation
Driver Administrator
Ruan Transport � Longview, TX � 10/2011 � 12/2011
� Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
� Received training and certification from Ruan to represent brand, explain technical functions of mobile devices and guide product selection by customers.
� Monitored social media and online sources for industry trends.
� Negotiated agreements between employees to clarify misunderstood directions and resolve conflicts affecting performance.
Driver/Shipping Administrator
TeamOne Logistsics � Longview, TX � 12/2010 � 10/2011
� Data entry, updated driver logs, tracked driver delays, filing, monthly/quarterly reports, answer phones.
� Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping.
� Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads and avoiding dangerous driving actions.
� Coordinated efficient routes to avoid delays and optimize schedules.
Music Teacher
Trinity Episcopal School � Longview, TX � 08/2009 � 05/2010
� Created lesson plans based on class grade
� Taught music theory
� Directed special performances for Christmas, Spring semester and others
EDUCATION
University of North Texas � Denton, TX
Bachelor of Arts: Vocal Performance/Music