Miranda Sanderson
FOH Manager, 07/2017 to Current
Outback Steakhouse – Covington, Louisiana
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Beauty Consultant, 11/2016 to 07/2017
Ulta Beauty – Slidell, Louisiana
Identified client needs and recommended products based on preferences and requirements
Cultivated productive and positive relationships with customers built on loyalty and service
Server, Trainer, Host, Take-away Coordinator, Cook, 03/2013 to 07/2017
Outback Steakhouse – Slidell, Louisiana
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Front Desk Receptionist, Bartender, 08/2016 to 03/2017
Hyatt House – New Orleans, LA
Welcomed each new arrival pleasantly and confirmed reservations and identification
Took customer orders and capitalized on opportunities to sell special beverage and food options
EDUCATION
Bachelor of Science: Hotel, Restaurant, And Tourism Management
University of New Orleans - New Orleans, LA
FOH Manager, 07/2017 to Current
Outback Steakhouse – Covington, Louisiana
Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
Created and deployed successful strategies to boost performance, streamline processes and increase efficiency in different areas
Beauty Consultant, 11/2016 to 07/2017
Ulta Beauty – Slidell, Louisiana
Identified client needs and recommended products based on preferences and requirements
Cultivated productive and positive relationships with customers built on loyalty and service
Server, Trainer, Host, Take-away Coordinator, Cook, 03/2013 to 07/2017
Outback Steakhouse – Slidell, Louisiana
Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity
Front Desk Receptionist, Bartender, 08/2016 to 03/2017
Hyatt House – New Orleans, LA
Welcomed each new arrival pleasantly and confirmed reservations and identification
Took customer orders and capitalized on opportunities to sell special beverage and food options
EDUCATION
Bachelor of Science: Hotel, Restaurant, And Tourism Management
University of New Orleans - New Orleans, LA