Micah Morris - User Experience Professional
Work Experience:
Engagement Manager of User Experience (Full-Time)
Oct 2012 - Aug 2019
Tata Consultancy Services
- Managed the User Experience Design for software across Finance, Media, Healthcare/Insurance, Power and Energy, Automotive & Industrial Manufacturing, and Retail industries while incorporating an offshore/onsite model for software development.
- Implemented Agile and Waterfall engineering processes for the aforementioned programs Determined the company's delivery methodology for implementing User Experience across the Software Development Life Cycle, including all of the associated typical activities, deliverables, work products, and tools needed to deliver to the client for any industry
- Activities of aforementioned methodology include Storyboarding, Site Mapping, Wireframing, Prototyping (Low and High-Fidelity), User Flows, and Formative/Summative Usability Testing utilizing high-fidelity prototyping tools such as Axure, iRise, and Balsamiq, Visio, Photoshop, and others, as well as formulating quick sketches of low-fidelity concepts using products such as Visio and PowerPoint
- Was the lead UX designer for a major e-Commerce site responsive to mobile devices in addition to being web-facing
- Educated colleagues and clients of the value that User Experience, Design Thinking, and the User-Centered Design process provide and guiding them as the associated concepts are applied to designing UI's that people are really going to want to adopt
- Technologies implemented, including but not limited to Digital, Web, Mobile (both smartphones and tablets), Greenfield, and Out-of-the-box technologies such as SAP, Oracle and S------------
- Managed the Systems Integration Testing for a Power and Energy program
- Obtained Certified Amazon Web Services Business Professional certification
- Managed a Cloud Migration team moving applications to the Microsoft Azure Cloud
User Experience Consultant (Full-Time)
Jun 2008 - Oct 2012
Accenture
- Provided optimal website design solutions for the most highly used Government site in the United States, www.irs.gov
- Was the Usability Test Lead for the January 2009 website's release
- Managed website developers to facilitate the site's optimal user experience
- Led the usability test of another highly used Government website
- Conducted software product and assembly testing of Oracle Siebel and SAP applications
- Led and executed Section 508 compliance testing of Government software, ensuring software accessibility for disabled users
- Managed a software team, delivering optimal design solutions to meet client functional and usability needs
Human Factors Engineer (Contract)
Jan 2008 - Jun 2008
Engineering Services Group
- Empowered Boeing to provide the U.S. Department of Homeland Security with optimal solutions to ensure the safety of America
- Ensured that the program functioned with an optimal user interface design based on proactive tours with local law force and heuristic expertise
Human Factors Engineer (Full-Time)
Oct 2006 - Oct 2007
SPADAC, Inc.
- Optimized the interaction that Geospatial Analysts experienced when interacting with mapping software for pinpointing information
- Facilitated working group sessions to determine user interface optimization
Interface Design / Human Factors Specialist (Contract)
May 2006 - Oct 2006
The ACI Group, Inc.
- Supported Lockheed Martin designing intranet user interfaces used by the Social Security Administration
- Conducted working group sessions to determine user personas and workflows
- Constructed detailed wireframes to communicate design options to the client
Human Factors Engineer (Full-Time)
Mar 2004 - May 2006
Basic Commerce and Industries, Inc.
- Provided NAVSEA with Human Factors Engineering expertise for the design and development of the Tomahawk Missile System, which is the Navy's premier weapon system, while implementing Lean engineering processes
- Conducted Human-Computer Interaction Testing on U.S. sailors intended to use the end product, consisting of biometric evaluations and subjective feedback
- Ensured that NAVSEA's Aegis Combat Weapon's System included the best solution for Human Factors Engineering, including the alerting system within their ships
Lead Researcher (Part-Time)
Jan 2003 - Dec 2003
Embry-Riddle Center for Applied ATM Research (CAAR)
- Provided leadership conducting Human-Computer Interaction tests for various Air Traffic Control system technologies that were developed with Red Hat Linux
Researcher/Graduate Assistant (Part-Time)
Jan 2002 - Dec 2002
Embry-Riddle Human Factors and Systems Dept.
- Conducted research with pilots using various flight simulator technologies, including voice recognition and touchscreen interfaces in realistic scenarios
- Taught Bachelor's level students in the field of Statistics for the Behavioral Sciences
Researcher (Part-Time)
Oct 2000 - May 2001
George Mason University's Industrial/Organizational Psychology Dept.
- Conducted user interaction tests on flight simulator software in support of the US Airforce
Master of Science in Human Factors and Systems
Embry-Riddle Aeronautical University
Jan 2002 - Dec 2003
- Graduated with Distinction, including a 4.0 GPA
- Curriculum included training in Human Factors/Systems Engineering, Research, Advanced Statistics, Ergonomics, and Cognitive Psychology
Bachelor of Arts in Psychology
George Mason University
Aug 1997 - May 2001
- Obtained valuable experience within GMU's department of Industrial/Organizational Psychology testing people using flight simulator software
- Achieved a GPA of 3.39 while competing on the NCAA Division 1 level in wrestling
Work Experience:
Engagement Manager of User Experience (Full-Time)
Oct 2012 - Aug 2019
Tata Consultancy Services
- Managed the User Experience Design for software across Finance, Media, Healthcare/Insurance, Power and Energy, Automotive & Industrial Manufacturing, and Retail industries while incorporating an offshore/onsite model for software development.
- Implemented Agile and Waterfall engineering processes for the aforementioned programs Determined the company's delivery methodology for implementing User Experience across the Software Development Life Cycle, including all of the associated typical activities, deliverables, work products, and tools needed to deliver to the client for any industry
- Activities of aforementioned methodology include Storyboarding, Site Mapping, Wireframing, Prototyping (Low and High-Fidelity), User Flows, and Formative/Summative Usability Testing utilizing high-fidelity prototyping tools such as Axure, iRise, and Balsamiq, Visio, Photoshop, and others, as well as formulating quick sketches of low-fidelity concepts using products such as Visio and PowerPoint
- Was the lead UX designer for a major e-Commerce site responsive to mobile devices in addition to being web-facing
- Educated colleagues and clients of the value that User Experience, Design Thinking, and the User-Centered Design process provide and guiding them as the associated concepts are applied to designing UI's that people are really going to want to adopt
- Technologies implemented, including but not limited to Digital, Web, Mobile (both smartphones and tablets), Greenfield, and Out-of-the-box technologies such as SAP, Oracle and S------------
- Managed the Systems Integration Testing for a Power and Energy program
- Obtained Certified Amazon Web Services Business Professional certification
- Managed a Cloud Migration team moving applications to the Microsoft Azure Cloud
User Experience Consultant (Full-Time)
Jun 2008 - Oct 2012
Accenture
- Provided optimal website design solutions for the most highly used Government site in the United States, www.irs.gov
- Was the Usability Test Lead for the January 2009 website's release
- Managed website developers to facilitate the site's optimal user experience
- Led the usability test of another highly used Government website
- Conducted software product and assembly testing of Oracle Siebel and SAP applications
- Led and executed Section 508 compliance testing of Government software, ensuring software accessibility for disabled users
- Managed a software team, delivering optimal design solutions to meet client functional and usability needs
Human Factors Engineer (Contract)
Jan 2008 - Jun 2008
Engineering Services Group
- Empowered Boeing to provide the U.S. Department of Homeland Security with optimal solutions to ensure the safety of America
- Ensured that the program functioned with an optimal user interface design based on proactive tours with local law force and heuristic expertise
Human Factors Engineer (Full-Time)
Oct 2006 - Oct 2007
SPADAC, Inc.
- Optimized the interaction that Geospatial Analysts experienced when interacting with mapping software for pinpointing information
- Facilitated working group sessions to determine user interface optimization
Interface Design / Human Factors Specialist (Contract)
May 2006 - Oct 2006
The ACI Group, Inc.
- Supported Lockheed Martin designing intranet user interfaces used by the Social Security Administration
- Conducted working group sessions to determine user personas and workflows
- Constructed detailed wireframes to communicate design options to the client
Human Factors Engineer (Full-Time)
Mar 2004 - May 2006
Basic Commerce and Industries, Inc.
- Provided NAVSEA with Human Factors Engineering expertise for the design and development of the Tomahawk Missile System, which is the Navy's premier weapon system, while implementing Lean engineering processes
- Conducted Human-Computer Interaction Testing on U.S. sailors intended to use the end product, consisting of biometric evaluations and subjective feedback
- Ensured that NAVSEA's Aegis Combat Weapon's System included the best solution for Human Factors Engineering, including the alerting system within their ships
Lead Researcher (Part-Time)
Jan 2003 - Dec 2003
Embry-Riddle Center for Applied ATM Research (CAAR)
- Provided leadership conducting Human-Computer Interaction tests for various Air Traffic Control system technologies that were developed with Red Hat Linux
Researcher/Graduate Assistant (Part-Time)
Jan 2002 - Dec 2002
Embry-Riddle Human Factors and Systems Dept.
- Conducted research with pilots using various flight simulator technologies, including voice recognition and touchscreen interfaces in realistic scenarios
- Taught Bachelor's level students in the field of Statistics for the Behavioral Sciences
Researcher (Part-Time)
Oct 2000 - May 2001
George Mason University's Industrial/Organizational Psychology Dept.
- Conducted user interaction tests on flight simulator software in support of the US Airforce
Master of Science in Human Factors and Systems
Embry-Riddle Aeronautical University
Jan 2002 - Dec 2003
- Graduated with Distinction, including a 4.0 GPA
- Curriculum included training in Human Factors/Systems Engineering, Research, Advanced Statistics, Ergonomics, and Cognitive Psychology
Bachelor of Arts in Psychology
George Mason University
Aug 1997 - May 2001
- Obtained valuable experience within GMU's department of Industrial/Organizational Psychology testing people using flight simulator software
- Achieved a GPA of 3.39 while competing on the NCAA Division 1 level in wrestling