Melissa Haggerty Resume
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Location: Chicago, IL, USA
School: Loyola University Chicago
Field of study: Psychology

Melissa Haggerty Resume

I am including my current job resume which includes research, non-profit, and corporate/insurance experience. I am a level II certified Reiki healer and looking to make a career change to energy work. I am a beginner in Reiki and am looking for a place where I can be mentored and grow into my skills. Resume below:

Client Service Manager - Gallagher Construction Practice, 2018-Present
● Answer client questions regarding coverage
● Market a $3M+ book of business (largest accounts around $200k each in revenue) including a
captive program of 15 insureds
● Negotiate competitive pricing in a hardening market
● Work with claims and loss control to better understand the accounts and help show the client
in a better light to the carriers
● Put together and assist Producer in presenting proposals and premium comparisons
● Attend prospect meetings, proposal meetings, and post-renewal onboarding meetings with
Producer, clients, risk control, and carriers
● Attend carrier meetings to build relationships and facilitate the best programs for clients
● Organize the accounts and team to ensure a seamless renewal that adheres to internal and
external timelines
● Check quotes, binders, and policies for accuracy; request endorsements
● Invoice in Epic and solve any billing discrepancies with accounting

Customer Service Representative - Tave Risk Management, 2017-2018
● Issued certificates of insurance
● Prepared applications, exposures, binders, Auto ID cards, invoices
● Processed endorsement requests and corresponded with underwriters
● Prepared schedules of insurance, dashboards, loss summaries, etc. for client presentations
● Put together RFPs and renewal proposals

Development and Communications Associate - Gamaliel, 2017
● Managed the schedule and travel arrangements for the Executive Director
● Planned and coordinated national conferences
Project Management Intern - Plum Tree Group, 2016
● Acted as a liaison between developers, designers, and clients
● Kept the project timeline on track
● Led client facing phone and video conference calls while taking notes for client and team

Research Assistant - The IMPACT Lab at Loyola University Chicago, 2013-2016
● Awarded Provost Fellowship and presented research at the Midwestern Psychological
Association Conference
● Developed and distributed multiple-wave studies through Opinio and Sona-Systems
● Analyzed quantitative data in SPSS
● Took a semester long graduate level statistical analysis course