Marketing and PR Intern
Highly interpersonal and technically savvy public relations intern. Stand-out customer service. Innovative and responsive issue resolution. Engaging visual/virtual storyteller. Advanced knowledge of current social media, marketing, and PR trends. Timely delivery and prioritization of projects/initiatives.
EDUCATION:
Public Relations,
University of Florida,
College of Journalism & Communications, Gainesville, FL
*anticipated graduation 5/2020
Associate of Art, General Studies
Polk State College, Winter Haven, FL
Diploma, General Studies
Collegiate High School at Polk State College, Winter Haven, FL
CERTIFICATIONS:
Visual Communication using Adobe Photoshop CS5
Graphic Design & Illustration using Adobe Illustrator
Print & Digital Media Publication using Adobe InDesign
Social Media Marketing Certification (*anticipated December 2018)
TECHNICIAL PROFICIENCIES:
Microsoft Office Suite
Outlook
Apple Operating Systems
Google Operating Systems
LinkedIn
Twitter
Facebook
Snapchat
Instagram
Pinterest
Lightroom
Final Cut Pro
Squarespace
Prezi
Skpe
Instacart
DISTINGUISHED HONORS AND REWARDS:
Ambassador Leadership Role
Key Club
Key Club Service Award
Principal's Scholar
Collegiate National Honor Society
Senior Superlative "Friendliest"
Diploma with Honors & Distinction & Accelerated Credit
Highest # of Community Service Hours (349 Hours)
Professional Experience
INSTACART, Winter Haven, FL 2018-Present
Contract Delivery Professional
� Primary strategist embracing partnership between Publix and Instacart.
� Identify and innovate opportunities to develop brand awareness and grow customer engagement, use, and retention.
� Collaborate with stakeholders for support executing promotions.
� Initiated and conducted co-branding promotion between
Publix and Instacart, educating customers about service,
benefits, and use of the app, with a promotional discount.
� Parlayed knowledge of grocery business, store layout and app into a personal secondary income stream.
� Trusted service provider; employing strong, constant communication through the app on each order, developing a loyal customer base of an average 3 customers, per shift.
PUBLIX SUPER MARKETS, Winter Haven, FL
June 2017-August 2018
Cashier
� Integral member of the team delivering best-in-class customer service and experience. Enthusiastically and accurately managed cash drawer.
� Maintained clean work, provided responsive customer issue resolution and support to team members as needed.
� Promoted from Bagger position within 3 months as a result of superior work ethic and customer-centric service.
� Efficiently serve over 500 customers, average, per shift.
� Individual drawer exceeding $500,000 due to speed and developing strong relationships with customers.
continued�
ADDITIONAL EXPERIENCE
POTTHAST STUDIOS, Winter Haven, FL
Intern
� Shadowed and supported busy, family-owned photography studio. Determined how to run and operate a highly-successful small business.
� Engaged professional customer interactions for a diverse array of scheduled appointments.
� Uploaded all customer pictures to a database in a solely Mac environment.
� Gained knowledge of video production-side of the photography industry.
UNIVERSITY OF FLORIDA, Gainesville, FL
Student Group Project Lead
� Led team of students executing comprehensive marketing plan project. Directed selection of project subject, Kashi.
� Ensured project remained on-target throughout SWOT analysis and 3P implementation.
� Initiated start, structure and led project team.
� Assigned roles to 7 project team members.
� Project received class highest awarded grade of A+.
Highly interpersonal and technically savvy public relations intern. Stand-out customer service. Innovative and responsive issue resolution. Engaging visual/virtual storyteller. Advanced knowledge of current social media, marketing, and PR trends. Timely delivery and prioritization of projects/initiatives.
EDUCATION:
Public Relations,
University of Florida,
College of Journalism & Communications, Gainesville, FL
*anticipated graduation 5/2020
Associate of Art, General Studies
Polk State College, Winter Haven, FL
Diploma, General Studies
Collegiate High School at Polk State College, Winter Haven, FL
CERTIFICATIONS:
Visual Communication using Adobe Photoshop CS5
Graphic Design & Illustration using Adobe Illustrator
Print & Digital Media Publication using Adobe InDesign
Social Media Marketing Certification (*anticipated December 2018)
TECHNICIAL PROFICIENCIES:
Microsoft Office Suite
Outlook
Apple Operating Systems
Google Operating Systems
Snapchat
Lightroom
Final Cut Pro
Squarespace
Prezi
Skpe
Instacart
DISTINGUISHED HONORS AND REWARDS:
Ambassador Leadership Role
Key Club
Key Club Service Award
Principal's Scholar
Collegiate National Honor Society
Senior Superlative "Friendliest"
Diploma with Honors & Distinction & Accelerated Credit
Highest # of Community Service Hours (349 Hours)
Professional Experience
INSTACART, Winter Haven, FL 2018-Present
Contract Delivery Professional
� Primary strategist embracing partnership between Publix and Instacart.
� Identify and innovate opportunities to develop brand awareness and grow customer engagement, use, and retention.
� Collaborate with stakeholders for support executing promotions.
� Initiated and conducted co-branding promotion between
Publix and Instacart, educating customers about service,
benefits, and use of the app, with a promotional discount.
� Parlayed knowledge of grocery business, store layout and app into a personal secondary income stream.
� Trusted service provider; employing strong, constant communication through the app on each order, developing a loyal customer base of an average 3 customers, per shift.
PUBLIX SUPER MARKETS, Winter Haven, FL
June 2017-August 2018
Cashier
� Integral member of the team delivering best-in-class customer service and experience. Enthusiastically and accurately managed cash drawer.
� Maintained clean work, provided responsive customer issue resolution and support to team members as needed.
� Promoted from Bagger position within 3 months as a result of superior work ethic and customer-centric service.
� Efficiently serve over 500 customers, average, per shift.
� Individual drawer exceeding $500,000 due to speed and developing strong relationships with customers.
continued�
ADDITIONAL EXPERIENCE
POTTHAST STUDIOS, Winter Haven, FL
Intern
� Shadowed and supported busy, family-owned photography studio. Determined how to run and operate a highly-successful small business.
� Engaged professional customer interactions for a diverse array of scheduled appointments.
� Uploaded all customer pictures to a database in a solely Mac environment.
� Gained knowledge of video production-side of the photography industry.
UNIVERSITY OF FLORIDA, Gainesville, FL
Student Group Project Lead
� Led team of students executing comprehensive marketing plan project. Directed selection of project subject, Kashi.
� Ensured project remained on-target throughout SWOT analysis and 3P implementation.
� Initiated start, structure and led project team.
� Assigned roles to 7 project team members.
� Project received class highest awarded grade of A+.