Marissa Mittura
SUMMARY
An enthusiastic and creative professional with outstanding drive, time management
skills, and experience in exceeding customer service expectations.
SKILLS
- Advanced in Microsoft Office Suite,
proficient in Adobe Photoshop, Banner
SSB
- Quick to gain proficiency of extensive
procedures
- Experience managing multiple budgets
- Strong communication skills
- Database entry (Reynolds/Reynolds)
and digital A/V experience
- Superior customer service reputation
- Proficient in purchasing for multiple
departments
- Adept scheduling skills (Timeforge and
Outlook)
WORK EXPERIENCE
Move Coordinator, IMF Account, Hilldrup Moving and Storage
(2018- Present)
I became a part of the IMF team here at Hilldrup in early 2018. My duties on the
team focus heavily on logistics and rates. I work directly with our NVOCC’s to schedule
shipment sailings/departures, as well as trucking schedules with our local trucking
companies. Additionally, I am solely responsible for obtaining rates from our
international partners and composing quotes to provide to the account and to our
customers. My job requires me to utilize my best customer service experience skills to
ensure the move goes off without a hitch for our high status VIP clients.
International & Domestic OA/DA Move Coordinator, Hilldrup Moving and Storage
(2017-2018)
After a year with Hilldrup I became a move coordinator myself due to my
outstanding customer service skills and my ability to stay organized and calm under
strenuous circumstances. I am in charge of coordinating with local branch dispatchers in
scheduling the moving services for customer around the world.
International Administrative Assistant, Hilldrup Moving and Storage
(2016-2017)
I started at Hilldrup as an Admin Assistant to the OADA and Import Export Desk
in the International Department where my duties included (but were not limited to) taking
phone calls and messages for the lead coordinators, filing and mailing billing statements
and checks, organizing daily and weekly schedules for coordinators, as well as meeting
a daily deadline for a lengthy task list of my own
Head of Dispatch, NAPA Automotive
King George, Virginia
(2015 - 2016)
As head of dispatch my duties revolved around organizing and ensuring
timely scheduling of deliveries from dozens of corporate accounts
between the main distribution center and the clients. I successfully created
a system that allowed contracted drivers to communicate with the
warehouse and clients while on the road. As dispatcher I was the main
point of contact for all outside accounts.
Additional responsibilities include:
- Expert customer service
- Able to efficiently multitask
- Purchasing product within a budget for the main store
- Handling purchase order transactions from other branches
- Organizing stock rooms for maximum efficiency
- Balancing “end of day” sales logs for accounting
Assistant to Executive Vice President, Safford Dodge, Jeep, Chrysler
Automotive Group
Fredericksburg, Virginia
(2014 - 2015)
As the assistant to the Executive Vice President of Safford Automotive
Group, I advanced my business administration skills in a fast-paced,
sales-driven environment. Primary responsibilities included aiding with
daily meetings, assisting with corporate events, and assuming the
responsibility of communicating with seven additional branches of Safford
Automotive Group. Maintaining communications was a vital responsibility
in order to retrieve and organized sales numbers, balance budgets, and
evaluate sales performance.
Additional responsibilities included:
- Establish and maintain a solid working relationship with external
maintenance and general repair partners.
- Sustain accurate calendars, meeting schedules, and
spreadsheets with great variance in confidentiality.
- Organizing travel arrangements for technicians and staff
- Balancing/recording weekly, monthly and yearly budgets and
statements
Service Writer, Safford Dodge, Jeep, Chrysler Automotive Group
Fredericksburg, Virginia
(2014-2015)
As a service writer, my duties and responsibilities were intensely focused
on ensuring the service satisfaction of each and every customer.
Additional responsibilities included:
- Responsible for customer and technician communication
- Secretarial duties (i.e. answering multiple phone calls,
scheduling, filing and creating monthly accounting
spreadsheets)
- Maintaining client accounts and new and corrective data entry
Promotions Assistant and Board Operator, WBQB B101.5
Fredericksburg, Virginia
(2012- 2015)
During my time as Promotions Assistant, I was tasked with properly
scheduling client and talent air sessions, organizing remote broadcast
sets, and aiding the on-air staff while out at community functions. As
Board Operator, I was responsible for assisting the on-site broadcasters
by preparing in-studio for their live broadcasts.
Additional responsibilities included:
- Organizing and distributing a set list to the staff
- Event management and production of off-site promotions
- Managing the main soundboard in studio
On Air Host, WBQB B101.5
Fredericksburg, VA
(2013-2015)
At B101.5 I voicetracked nights and weekends 3-5 times a week. Whilel
pre-written script was available, I was also asked to write pieces of my own, mainly
promoting events and promotions for the radio station. My experiences with recording
my own show with Columbia School of Broadcasting and board operating for the radio
station helped provide me with the knowledge I needed to successfully do my job as
part time personality for WBQB.
Pool Manager, Lifeguard, Swim Instructor, Douglas Aquatics and
Fredericksburg Academy
Fredericksburg, Virginia
(May 2007- 2015)
As a facility manager and lifeguard for eight years, my primary duty has been to
ensure the safety of the pool patrons and maintain a clean and healthy
environment for the members of the facility. In addition, my experience as a swim
instructor enables me to teach and demonstrate the fundamentals of swimming
as well as promoting a healthy lifestyle for children of all ages.
Additional duties included, but were not limited to:
- Creating and managing employee schedules
- Event coordinating for multiple facilities
- Meeting sales goals set by the pool company
ADDITIONAL LIFE EXPERIENCES
Dream to Destiny Productions Intern
Washington, D.C.
Work included writing countless pieces of copy for demo radio spots and
commercials, recorded commercials for future clients of D2D, and have produced
and recorded demo radio segments to present to companies such as CSB and
NBC.
Style and Entertainment Writer for “The Bullet”
University of Mary Washington, Fredericksburg, Virginia
While attending the University of Mary Washington, I was involved in interviewing
and producing style and entertainment articles for the campus newspaper
Editor of “The Growl”
Massaponax High School, Fredericksburg, Virginia
Editor for the school’s award winning newspaper, “The Growl.”
EDUCATION
University of Mary Washington, English and Creative Writing
Columbia School of Broadcasting
Massaponax High School, Advanced Diploma, 2006-2010
DIGITAL A/V EXPERIENCE
- Reynolds & Reynolds
- Complete Microsoft Office Studio
- Banner SSB
- Timeforge
- Proficient in Mac/Apple processors
- PC based knowledge
SUMMARY
An enthusiastic and creative professional with outstanding drive, time management
skills, and experience in exceeding customer service expectations.
SKILLS
- Advanced in Microsoft Office Suite,
proficient in Adobe Photoshop, Banner
SSB
- Quick to gain proficiency of extensive
procedures
- Experience managing multiple budgets
- Strong communication skills
- Database entry (Reynolds/Reynolds)
and digital A/V experience
- Superior customer service reputation
- Proficient in purchasing for multiple
departments
- Adept scheduling skills (Timeforge and
Outlook)
WORK EXPERIENCE
Move Coordinator, IMF Account, Hilldrup Moving and Storage
(2018- Present)
I became a part of the IMF team here at Hilldrup in early 2018. My duties on the
team focus heavily on logistics and rates. I work directly with our NVOCC’s to schedule
shipment sailings/departures, as well as trucking schedules with our local trucking
companies. Additionally, I am solely responsible for obtaining rates from our
international partners and composing quotes to provide to the account and to our
customers. My job requires me to utilize my best customer service experience skills to
ensure the move goes off without a hitch for our high status VIP clients.
International & Domestic OA/DA Move Coordinator, Hilldrup Moving and Storage
(2017-2018)
After a year with Hilldrup I became a move coordinator myself due to my
outstanding customer service skills and my ability to stay organized and calm under
strenuous circumstances. I am in charge of coordinating with local branch dispatchers in
scheduling the moving services for customer around the world.
International Administrative Assistant, Hilldrup Moving and Storage
(2016-2017)
I started at Hilldrup as an Admin Assistant to the OADA and Import Export Desk
in the International Department where my duties included (but were not limited to) taking
phone calls and messages for the lead coordinators, filing and mailing billing statements
and checks, organizing daily and weekly schedules for coordinators, as well as meeting
a daily deadline for a lengthy task list of my own
Head of Dispatch, NAPA Automotive
King George, Virginia
(2015 - 2016)
As head of dispatch my duties revolved around organizing and ensuring
timely scheduling of deliveries from dozens of corporate accounts
between the main distribution center and the clients. I successfully created
a system that allowed contracted drivers to communicate with the
warehouse and clients while on the road. As dispatcher I was the main
point of contact for all outside accounts.
Additional responsibilities include:
- Expert customer service
- Able to efficiently multitask
- Purchasing product within a budget for the main store
- Handling purchase order transactions from other branches
- Organizing stock rooms for maximum efficiency
- Balancing “end of day” sales logs for accounting
Assistant to Executive Vice President, Safford Dodge, Jeep, Chrysler
Automotive Group
Fredericksburg, Virginia
(2014 - 2015)
As the assistant to the Executive Vice President of Safford Automotive
Group, I advanced my business administration skills in a fast-paced,
sales-driven environment. Primary responsibilities included aiding with
daily meetings, assisting with corporate events, and assuming the
responsibility of communicating with seven additional branches of Safford
Automotive Group. Maintaining communications was a vital responsibility
in order to retrieve and organized sales numbers, balance budgets, and
evaluate sales performance.
Additional responsibilities included:
- Establish and maintain a solid working relationship with external
maintenance and general repair partners.
- Sustain accurate calendars, meeting schedules, and
spreadsheets with great variance in confidentiality.
- Organizing travel arrangements for technicians and staff
- Balancing/recording weekly, monthly and yearly budgets and
statements
Service Writer, Safford Dodge, Jeep, Chrysler Automotive Group
Fredericksburg, Virginia
(2014-2015)
As a service writer, my duties and responsibilities were intensely focused
on ensuring the service satisfaction of each and every customer.
Additional responsibilities included:
- Responsible for customer and technician communication
- Secretarial duties (i.e. answering multiple phone calls,
scheduling, filing and creating monthly accounting
spreadsheets)
- Maintaining client accounts and new and corrective data entry
Promotions Assistant and Board Operator, WBQB B101.5
Fredericksburg, Virginia
(2012- 2015)
During my time as Promotions Assistant, I was tasked with properly
scheduling client and talent air sessions, organizing remote broadcast
sets, and aiding the on-air staff while out at community functions. As
Board Operator, I was responsible for assisting the on-site broadcasters
by preparing in-studio for their live broadcasts.
Additional responsibilities included:
- Organizing and distributing a set list to the staff
- Event management and production of off-site promotions
- Managing the main soundboard in studio
On Air Host, WBQB B101.5
Fredericksburg, VA
(2013-2015)
At B101.5 I voicetracked nights and weekends 3-5 times a week. Whilel
pre-written script was available, I was also asked to write pieces of my own, mainly
promoting events and promotions for the radio station. My experiences with recording
my own show with Columbia School of Broadcasting and board operating for the radio
station helped provide me with the knowledge I needed to successfully do my job as
part time personality for WBQB.
Pool Manager, Lifeguard, Swim Instructor, Douglas Aquatics and
Fredericksburg Academy
Fredericksburg, Virginia
(May 2007- 2015)
As a facility manager and lifeguard for eight years, my primary duty has been to
ensure the safety of the pool patrons and maintain a clean and healthy
environment for the members of the facility. In addition, my experience as a swim
instructor enables me to teach and demonstrate the fundamentals of swimming
as well as promoting a healthy lifestyle for children of all ages.
Additional duties included, but were not limited to:
- Creating and managing employee schedules
- Event coordinating for multiple facilities
- Meeting sales goals set by the pool company
ADDITIONAL LIFE EXPERIENCES
Dream to Destiny Productions Intern
Washington, D.C.
Work included writing countless pieces of copy for demo radio spots and
commercials, recorded commercials for future clients of D2D, and have produced
and recorded demo radio segments to present to companies such as CSB and
NBC.
Style and Entertainment Writer for “The Bullet”
University of Mary Washington, Fredericksburg, Virginia
While attending the University of Mary Washington, I was involved in interviewing
and producing style and entertainment articles for the campus newspaper
Editor of “The Growl”
Massaponax High School, Fredericksburg, Virginia
Editor for the school’s award winning newspaper, “The Growl.”
EDUCATION
University of Mary Washington, English and Creative Writing
Columbia School of Broadcasting
Massaponax High School, Advanced Diploma, 2006-2010
DIGITAL A/V EXPERIENCE
- Reynolds & Reynolds
- Complete Microsoft Office Studio
- Banner SSB
- Timeforge
- Proficient in Mac/Apple processors
- PC based knowledge