Louisa Lehnert Resume
EDUCATION:
CUNY Brooklyn College
Brooklyn, NY — 2015- present
Majoring in Sociology, Minoring in Philosophy
EXPERIENCE:
Birchbox, Customer Operation Specialist
New York, NY (Remote) — September 2016- present
* Correspond with customers across several channels, including chat, phone, email, and social media
* Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
* Ensure all customer interactions follow PCI Compliance and Personal Information Management policies and guidelines
* Consistently deliver personalized service while meeting quality and productivity goals
* Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
American Eagle, Customer Service Associate Outfitters/Aerie
Bronx, NY — August 2014- September 2016
* Respond to customers’ inquiries and resolve their issues
* Maintain knowledge of store inventory and sales activities
* Place online orders on behalf of customers
* General cashiering skills
* Increase the store's Loyalty Program by signing customers up for Rewards Cards and store Credit Cards
* Assist in visual merchandising
SKILLS:
* Languages: English (fluent), Luxembourgish (fluent), German (intermediate)
* Microsoft Office (Word, PowerPoint, Excel)
* Strong problem-solving skills
* Strong written, verbal, and listening skills
* Experienced in using ZenDesk, Slack, Google Apps, Magento, and various other e-commerce programs
EDUCATION:
CUNY Brooklyn College
Brooklyn, NY — 2015- present
Majoring in Sociology, Minoring in Philosophy
EXPERIENCE:
Birchbox, Customer Operation Specialist
New York, NY (Remote) — September 2016- present
* Correspond with customers across several channels, including chat, phone, email, and social media
* Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
* Ensure all customer interactions follow PCI Compliance and Personal Information Management policies and guidelines
* Consistently deliver personalized service while meeting quality and productivity goals
* Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
American Eagle, Customer Service Associate Outfitters/Aerie
Bronx, NY — August 2014- September 2016
* Respond to customers’ inquiries and resolve their issues
* Maintain knowledge of store inventory and sales activities
* Place online orders on behalf of customers
* General cashiering skills
* Increase the store's Loyalty Program by signing customers up for Rewards Cards and store Credit Cards
* Assist in visual merchandising
SKILLS:
* Languages: English (fluent), Luxembourgish (fluent), German (intermediate)
* Microsoft Office (Word, PowerPoint, Excel)
* Strong problem-solving skills
* Strong written, verbal, and listening skills
* Experienced in using ZenDesk, Slack, Google Apps, Magento, and various other e-commerce programs