Liahnni's Resume
Education
Florida International University – Bachelors in Communications – PRAAC Program (Fall 2019)
Professional Experience
Acqualina Resort and Spa
Dec 2011 - Present
Il Mulino New York, Acqualina Resort and Spa, July 2017 – Present
• Studies menu, restaurant specials and orients new serving staff on which items to choose, how to recommend and how to pair with wine, beer and spirits.
• Answers questions about the menu, special dishes and general inquiries about the restaurant.
• Directly respond to customer service issues.
• Prepares flambe such as Penne Alla Vodka and Bananas Foster within visual Proximity of the customer.
• Prepares and serves Branzino Alla Sale and other table side cooking within visual proximity of customer.
• Conducts last minute check on the dining area to make sure everything is prepared according to standard.
The Mansion at Acqualina, February 2016 – May 2018 - Front Desk/ Security
? Answer, screen and forward any incoming calls while providing basic information as needed.
? Check-in visitors using Vertilinc Live System before allowing them into the building.
? Perform property walk around three times per shift, ensuring all areas are maintained.
? Maintain constant communication with management.
Il Mulino New York, Acqualina Resort and Spa, November 2015 - December 22, 2016 – Hostess/Cocktail Server (On-Call)
? Schedule and confirm reservations both on the phone and in person using OpenTable.
? Serve restaurant guests by greeting, welcoming and directing them to their tables.
? Escort guests to their table, offering chair and napkin service.
? Create floor plans and pre-plan tables for nightly reservations using OpenTable.
The Grill, The Mansions at Acqualina, March 2016 – Present – On-Call Server
• Complete side work (ex: Make to-go sauces, prepare roll-ups, restock stations)
• Take food and drink orders from residents at the pool and beach
• Send orders using Micros system
AQ by Acqualina, Acqualina Resort and Spa, May 2015 – November 2015 – Market Attendant, Barista
• Place desserts and other bakery items in display case as well as setting up and decorating gelato station
• Prepare gourmet coffee drinks for guests as well as serve gelato and other desserts
• Deliver food and drink items to the table in a professional and timely manner
Boucher Brothers, Acqualina Resort and Spa, December 2011 – August 2014 – Pool Attendant
• Greet and welcome all guests and residents to the pool
• Offer towel and umbrella service, setting up chairs in a timely manner while providing anticipatory service
• Prepare amenities (smoothies, chilled towels, frozen grapes, ect.) for guests and residents at the pool
• Completing constant walk-arounds, passing out amenities every hour and ensuring guests’ needs are met.
Impact Public Relations
March 2015 – September 2015 - Intern
• Communicated consistently and proactively with media personnel, pitching and securing placements for various events such as the Wings For Life World Run, sponsored by Red Bull.
? Collaborated in creative brainstorming sessions, research, and drafting of new press-releases such as the opening of a new Pollo Tropical location in South Florida.
? Assumed office responsibilities such as assisting in the ordering and restocking of office supplies.
Quasaar Entertainment
Office Assistant August 2014 – March 2015 - Intern
? Assisted with production needs in office such as getting permits from the city for various shoots, managing production, booking schedules for shows, and maintaining paperwork.
? Coordinated travel arrangements for Executives in the company.
? Assisted in launching social media accounts for the company such as Facebook, Instagram, and a YouTube Channel and kept content up to date and relevant.
Education
Florida International University – Bachelors in Communications – PRAAC Program (Fall 2019)
Professional Experience
Acqualina Resort and Spa
Dec 2011 - Present
Il Mulino New York, Acqualina Resort and Spa, July 2017 – Present
• Studies menu, restaurant specials and orients new serving staff on which items to choose, how to recommend and how to pair with wine, beer and spirits.
• Answers questions about the menu, special dishes and general inquiries about the restaurant.
• Directly respond to customer service issues.
• Prepares flambe such as Penne Alla Vodka and Bananas Foster within visual Proximity of the customer.
• Prepares and serves Branzino Alla Sale and other table side cooking within visual proximity of customer.
• Conducts last minute check on the dining area to make sure everything is prepared according to standard.
The Mansion at Acqualina, February 2016 – May 2018 - Front Desk/ Security
? Answer, screen and forward any incoming calls while providing basic information as needed.
? Check-in visitors using Vertilinc Live System before allowing them into the building.
? Perform property walk around three times per shift, ensuring all areas are maintained.
? Maintain constant communication with management.
Il Mulino New York, Acqualina Resort and Spa, November 2015 - December 22, 2016 – Hostess/Cocktail Server (On-Call)
? Schedule and confirm reservations both on the phone and in person using OpenTable.
? Serve restaurant guests by greeting, welcoming and directing them to their tables.
? Escort guests to their table, offering chair and napkin service.
? Create floor plans and pre-plan tables for nightly reservations using OpenTable.
The Grill, The Mansions at Acqualina, March 2016 – Present – On-Call Server
• Complete side work (ex: Make to-go sauces, prepare roll-ups, restock stations)
• Take food and drink orders from residents at the pool and beach
• Send orders using Micros system
AQ by Acqualina, Acqualina Resort and Spa, May 2015 – November 2015 – Market Attendant, Barista
• Place desserts and other bakery items in display case as well as setting up and decorating gelato station
• Prepare gourmet coffee drinks for guests as well as serve gelato and other desserts
• Deliver food and drink items to the table in a professional and timely manner
Boucher Brothers, Acqualina Resort and Spa, December 2011 – August 2014 – Pool Attendant
• Greet and welcome all guests and residents to the pool
• Offer towel and umbrella service, setting up chairs in a timely manner while providing anticipatory service
• Prepare amenities (smoothies, chilled towels, frozen grapes, ect.) for guests and residents at the pool
• Completing constant walk-arounds, passing out amenities every hour and ensuring guests’ needs are met.
Impact Public Relations
March 2015 – September 2015 - Intern
• Communicated consistently and proactively with media personnel, pitching and securing placements for various events such as the Wings For Life World Run, sponsored by Red Bull.
? Collaborated in creative brainstorming sessions, research, and drafting of new press-releases such as the opening of a new Pollo Tropical location in South Florida.
? Assumed office responsibilities such as assisting in the ordering and restocking of office supplies.
Quasaar Entertainment
Office Assistant August 2014 – March 2015 - Intern
? Assisted with production needs in office such as getting permits from the city for various shoots, managing production, booking schedules for shows, and maintaining paperwork.
? Coordinated travel arrangements for Executives in the company.
? Assisted in launching social media accounts for the company such as Facebook, Instagram, and a YouTube Channel and kept content up to date and relevant.