Leila Mendoza Resume
WORK EXPERIENCE:
SOTTO, Beverly Hills, CA
Host | July 2017- February 2018
-Manage in-person and telephone guest inquiries, customer service requests and reservation bookings.
Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge.
-Take guests to their designated table, give information about specials, handle special requests, and provide waiter information.
-Scheduled all reservations and planned seating arrangements with management prior to dinner service via Open Table
Train new hosts and hostesses on service policies.
WOLFGANG PUCK BISTRO, Universal City, CA
Host | Dec 2016 - Jun 2017
-Greet guests and seat them at tables or in waiting areas.
-Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
-Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
-Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
AMERICAN APPAREL USA, Studio City, CA
Key Holder/ Sales Associate | Jun 2015 - Nov 2015
-Thorough knowledge of POS system, held keys to the store and was responsible for opening and closing duties.
-Act as manager on duty when store manager or assistant manager wasn’t present.
-Maintain store customer standards, visual standards, and operations.
-Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
EDUCATION:
MOUNT ST. MARY’S UNIVERSITY, Los Angeles, CA English- Creative Writing Emphasis, Expected graduation- Jun 2022
WORK EXPERIENCE:
SOTTO, Beverly Hills, CA
Host | July 2017- February 2018
-Manage in-person and telephone guest inquiries, customer service requests and reservation bookings.
Develop rapport with clients and generate repeat business through friendly attitude and extensive cuisine knowledge.
-Take guests to their designated table, give information about specials, handle special requests, and provide waiter information.
-Scheduled all reservations and planned seating arrangements with management prior to dinner service via Open Table
Train new hosts and hostesses on service policies.
WOLFGANG PUCK BISTRO, Universal City, CA
Host | Dec 2016 - Jun 2017
-Greet guests and seat them at tables or in waiting areas.
-Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
-Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
-Protect establishment and patrons by adhering to sanitation, safety and alcohol control policies.
AMERICAN APPAREL USA, Studio City, CA
Key Holder/ Sales Associate | Jun 2015 - Nov 2015
-Thorough knowledge of POS system, held keys to the store and was responsible for opening and closing duties.
-Act as manager on duty when store manager or assistant manager wasn’t present.
-Maintain store customer standards, visual standards, and operations.
-Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
EDUCATION:
MOUNT ST. MARY’S UNIVERSITY, Los Angeles, CA English- Creative Writing Emphasis, Expected graduation- Jun 2022