Lauren N. Lam Resume
Lauren N. Lam
3011 Longbranch LN.
Woodbridge, VA, 22192
My experience in professional pet grooming and customer service have helped prepare me for my future career. I have had experience working independently as well as with a team. I have been excellent at maintaining the safety and well-being of those in my care. I am personable and excel when it comes to time management and attention to detail. I efficiently complete assignments given to me. During my time in management I learned to lead and train others to be successful in their careers. Working with clients, coworkers, and pets has given me effective communication skills. These professional experiences, combined with my field of study, have given me the skill set needed to be driven and successful.
Ashley Jarmen Ream, Previous Salon Manager:------------
Nacole Chachaj, Previous Coworker:------------
Amanda Grant, Previous Lowes Foods Supervisor:------------
Microsoft Office Suite
Excellent at conducting research
Maintaining a safe work environment
Excellent attention to detail
Remote Academic Freelance Writer, 08/2018-Current
As a remote academic freelance writer, it is my duty to accurately and efficiently assist clients with writing orders. I perform research on the specified topic and compose a grammatically correct writing. I am responsible for citing all research information and ensuring the paper is formatted properly. I must also meet deadlines, proofread, and edit material accordingly.
Remote English Teacher, 08/2018-Current
As a remote English Teacher, it is my job to tutor students, ages five-twelve, as they learn English as a second language. I provide a fun and educational learning environment. My responsibilities include teaching phonics, vocabulary, and grammar.
Professional Pet Stylist, 10/2014-Current/Resignation Date 10/19/2018
Complete Pet Care Animal Hospital at Heritage – Wake Forest, NC
As a professional pet stylist, it is my responsibility to ensure the safety of every pet in my care. I must maintain a calm atmosphere in the grooming salon to ensure a less stressful environment for our client’s pets. I gently handle and groom multiple pets per day. My duties are bathing, cutting nails, brushing, and performing haircuts. I keep a clean work environment by sanitizing kennels and grooming equipment between pets. Working at an animal hospital I must also make sure every pet is in good health and notify our veterinary staff if they are not.
Salon Manager, 11/2013 to 10/2014
PetSmart - Garner, NC
Working as a salon manager I have experience in overseeing a team. I was responsible for training employees, effective schedule making, exceeding sales plans, item sales reports, interviewing potential employees, maintaining a high level of customer satisfaction, and ensuring a safe work environment.
Professional Pet Stylists, 07/2011-11/2013
PetSmart – Raleigh, NC
As a professional pet stylist at PetSmart it was my responsibility to safely bathe, brush, and perform haircuts on pets. I was a part of a grooming team so I had to coordinate with other grooming technicians to guarantee owner satisfaction. Along with providing excellent customer satisfaction, I advised pet owners on animal care and proper products needed. I further provided customer support and satisfaction by performing appointment reminder calls and scheduling appointments. I maintained a clean and sanitary work environment always by sanitizing kennels, grooming tables, and grooming equipment between each pet.
Cashier/Personal Shopper, 02/2009 to 10/2010
Lowes Foods – Raleigh, NC
During my time at Lowes Foods I started as a cashier and was promoted to personal shopping. Both titles required me to work directly with customers. My responsibilities included monetary transactions, and ensuring each customer received the products they requested. These positions required excellent time management skills and attention to detail.
Sales Associate, 07/2007 to 09/2007
Bath and Body Works – Raleigh, NC
As a sales associate, I had the responsibility of assisting customers while they shopped. I would promote and help locate products.
Bachelor of Arts: English
East Carolina University – Greenville, NC
Lead Groomer: October 2014-Present/Resignation Date 10/19/2018
Salon Manager: November 2013
Employee of the month: October, 2013
Dean’s list: 2009-2011
Pet Grooming Certification
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