Kelsey's Resume
EDUCATION
Texas State University - San Marcos, TX August 2017
Marketing, Bachelors of Business
PROFESSIONAL EXPERIENCE
Alamo Drafthouse - Austin, TX Aug 2019 - Current
Server
Maintained rapport with guests and coworkers
Adapted to high pressure situations to meet guests needs
Diffusing situations with unhappy guests and able to resolve the issue in a professional manner
Consolidating tasks to be more proficient in giving top notch service to guests
The Park - Austin, TX May 2017 - July 2019
Marketing and Event Coordinator
Pioneer new events such as themed trivia nights and fantasy football drafts, that have more than tripled sales and increased our customer return average
Manage social media presence by engaging in a timely, professional manner to increase followers
Design all marketing and advertising materials for premiere events
Increase store revenue by more than half on weekdays by utilizing and updating social media accounts
Speed City Broadcasting - Austin, TX December 2016 - July 2017
Assistant to Marketing and Media Manager
Increased social media engagement by posting 3 times a day to reach a larger audience
Scheduled on-air advertisements and brand mentions for each broadcast for more than 25 sponsors
Briefed on-air talent about key highlights from each race for upcoming segments
Provided exceptional work in a fast-paced environment with minimal preparation time between events and on-air segments
Comal County Habitat for Humanity - New Braunfels, TX August 2015 - December 2015
Marketing Intern
Expanded social media portfolio by creating a corporate LinkedIn profile to attract volunteers and sponsors
Designed banners to help better organize the ReStore and improve customer experience
Organized volunteer participation at build sites and oversaw activities to ensure safety protocol was followed
SKILLS
Computer Skills: MS Word, Excel, PowerPoint, Access, QuickBook
Strong communication skills, personable, excellent customer service, multitasking in high paced and stressful environments, 9+ years of food service and bartending experience, 5+ years of coaching swimming
EDUCATION
Texas State University - San Marcos, TX August 2017
Marketing, Bachelors of Business
PROFESSIONAL EXPERIENCE
Alamo Drafthouse - Austin, TX Aug 2019 - Current
Server
Maintained rapport with guests and coworkers
Adapted to high pressure situations to meet guests needs
Diffusing situations with unhappy guests and able to resolve the issue in a professional manner
Consolidating tasks to be more proficient in giving top notch service to guests
The Park - Austin, TX May 2017 - July 2019
Marketing and Event Coordinator
Pioneer new events such as themed trivia nights and fantasy football drafts, that have more than tripled sales and increased our customer return average
Manage social media presence by engaging in a timely, professional manner to increase followers
Design all marketing and advertising materials for premiere events
Increase store revenue by more than half on weekdays by utilizing and updating social media accounts
Speed City Broadcasting - Austin, TX December 2016 - July 2017
Assistant to Marketing and Media Manager
Increased social media engagement by posting 3 times a day to reach a larger audience
Scheduled on-air advertisements and brand mentions for each broadcast for more than 25 sponsors
Briefed on-air talent about key highlights from each race for upcoming segments
Provided exceptional work in a fast-paced environment with minimal preparation time between events and on-air segments
Comal County Habitat for Humanity - New Braunfels, TX August 2015 - December 2015
Marketing Intern
Expanded social media portfolio by creating a corporate LinkedIn profile to attract volunteers and sponsors
Designed banners to help better organize the ReStore and improve customer experience
Organized volunteer participation at build sites and oversaw activities to ensure safety protocol was followed
SKILLS
Computer Skills: MS Word, Excel, PowerPoint, Access, QuickBook
Strong communication skills, personable, excellent customer service, multitasking in high paced and stressful environments, 9+ years of food service and bartending experience, 5+ years of coaching swimming