Kelly Fair Resume
Team-oriented professional with demonstrated customer service, sales, and logistics experience. Exceptional verbal and written communication skills. Possesses leadership qualities that inspire and build a positive team spirit among associates. Highly motivated to exceed company expectations. Takes ownership and meets all responsibilities with minimal supervision.
EXPERIENCE
OPERATIONS DIRECTOR
SANDERSON FORD LINCOLN | 2019 - PRESENT
Consulted on rolling out operational processes for new high end retail concept.
Assisted in developing and implementing workflow to effectively manage large rotating inventory.
Performed efficiency studies of in-house procedures to identify avenues of improvement at existing dealership. Identified key internal management resources and assisted them in developing process mapping systems at department level.
PERSONAL & COMMERICAL LINES UNDERWRITER
NAUTILUS INSURANCE GROUP | 2017 - 2019
Responsible for reviewing current book of business to asses corporate liability and risk.
Created course work for incoming employees and provided continuing education for current employees.
Re-structured workflow to optimize efficiency.
Re-built relationships with agency partners to increase new business volume.
Assisted with training of new hires and internal employees transferring from Personal Lines.
Utilize creative thinking to mitigate risk in offering new business to generate new revenue streams.
OPERATIONS SUPERVISOR
WARBY PARKER | 2015 - 2017
Supervised customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Part of Warby Parker store opening team which included setting up in-store technology, stocking product, and training all new hires.
Held each team member accountable for achieving brand and performance goals.
Identified inefficiencies and executed process improvements to effect positive outcome.
Kept current on market and product trends to effectively translate company brand to the local demographic constituency.
ASSISTANT STORE LEADER
ZIA RECORDS | 2012 - 2015
Addressed customer inquiries and resolved complaints.
Part of new store opening team responsible for recruiting new hires, training, and ensuring symmetry with company standards across multiple locations.
Determined staff promotions and demotions, and terminated employees when necessary.
In charge of inventory management and procurement as well basic daily store operations
Team-oriented professional with demonstrated customer service, sales, and logistics experience. Exceptional verbal and written communication skills. Possesses leadership qualities that inspire and build a positive team spirit among associates. Highly motivated to exceed company expectations. Takes ownership and meets all responsibilities with minimal supervision.
EXPERIENCE
OPERATIONS DIRECTOR
SANDERSON FORD LINCOLN | 2019 - PRESENT
Consulted on rolling out operational processes for new high end retail concept.
Assisted in developing and implementing workflow to effectively manage large rotating inventory.
Performed efficiency studies of in-house procedures to identify avenues of improvement at existing dealership. Identified key internal management resources and assisted them in developing process mapping systems at department level.
PERSONAL & COMMERICAL LINES UNDERWRITER
NAUTILUS INSURANCE GROUP | 2017 - 2019
Responsible for reviewing current book of business to asses corporate liability and risk.
Created course work for incoming employees and provided continuing education for current employees.
Re-structured workflow to optimize efficiency.
Re-built relationships with agency partners to increase new business volume.
Assisted with training of new hires and internal employees transferring from Personal Lines.
Utilize creative thinking to mitigate risk in offering new business to generate new revenue streams.
OPERATIONS SUPERVISOR
WARBY PARKER | 2015 - 2017
Supervised customer service team members to give exceptional service throughout the entire shopping and purchasing experience.
Part of Warby Parker store opening team which included setting up in-store technology, stocking product, and training all new hires.
Held each team member accountable for achieving brand and performance goals.
Identified inefficiencies and executed process improvements to effect positive outcome.
Kept current on market and product trends to effectively translate company brand to the local demographic constituency.
ASSISTANT STORE LEADER
ZIA RECORDS | 2012 - 2015
Addressed customer inquiries and resolved complaints.
Part of new store opening team responsible for recruiting new hires, training, and ensuring symmetry with company standards across multiple locations.
Determined staff promotions and demotions, and terminated employees when necessary.
In charge of inventory management and procurement as well basic daily store operations