Katya Montes Resume
KATYA Montes------------ � ------------ � Fort Leavenworth, KS 66027
MARKETING ASSISTANT � DIGITAL & SOCIAL EXPERIENCE
Knowledgeable, communicative, cosmopolitan, young professional hungry for growth opportunity where an emerging record of creativity, civic-mindedness, and integrity can help a global enterprise achieve its goals. Constantly refining enterprise communication to build bridges with community, furthering the company�s values and mission. Employing words with true versatility to impact sales, press attention, repeat business, and other objectives.
TRUSTED FOR STRONG PROJECT MANAGEMENT & OPERATIONAL EXECUTION SKILLS � MARKETING BUDGET MANAGEMENT TO $185K
MARKETING SUPPORT & CONTRIBUTION:
- PRINT & DIGITAL COMMUNICATIONS
- WEBSITE SUPPORT
- CONTENT DEVELOPMENT
- PUBLIC RELATIONS
- SOCIAL AND MEDIA STRATEGY
- TRADESHOW MANAGEMENT
- QUICK STUDY ON TECHNICAL LANGUAGE OPERATIONAL SUPPORT & OVERSIGHT:
- PROJECT PLANNING & EXECUTION
- BUDGET TRACKING/MANAGEMENT
- CONTINUOUS PROCESS IMPROVEMENT
- STRONG ORGANIZATIONAL SKILLS
- CUSTOMER-SERVICE CENTRIC
- A SELF STARTER/TAKES INITIATIVE
- MEETS AGGRESSIVE TIMELINES MULTI-FACETED COPYWRITING SKILLS:
- MARKETING COLLATERAL
- PITCH LETTERS AND FEATURE STORIES
- CASE STUDIES
- ADVERTISEMENTS
- WEB CONTENT
- SALES PRESENTATIONS
- EMAIL CAMPAIGNS
PROFESSIONAL EXPERIENCE
Marketing Assistant � Halfen USA Inc. 2014-2017
Provided ongoing dedication to support newly opened U.S.-based division. Stepped into newly created role, supporting a 100+-employee division.
HIRED TO HELP GERMAN-BASED ENGINEERING COMPANY (THE #1 LEADER IN EUROPEAN MARKETS) EXPAND INTO THE U.S. Liaised between German headquarters and U.S. division, providing marketing support to Engineering, Sales and Technical groups.
� TOOK OVER NATIONAL TRADESHOW MANAGEMENT. Administered $27K Construction and Industrial trade-event budget. Project managed all aspects of set up, logistics and break down for over 10 industry tradeshows annually. Established lead- tracking system and email campaign to capture new business opportunities for a time-strapped Sales organization.
� RAMPED UP FAST TO PROVIDE ADDITIONAL VALUE WITHIN A HIGHLY TECHNICAL ENVIRONMENT. A �quick study� on technical language and products; began writing B2B-marketing copy for print, social, web and digital deliverables within 3 months of hire.
� SET A NEW STANDARD FOR DELIVERING TO CHALLENGING DEADLINES. Recognized for ability to lead through crisis and deliver on critical deliverables and projects to aggressive timelines in the areas of project management and operational execution.
� SPEARHEADED EMPLOYEE-COMMUNICATIONS INITIATIVE TO DRIVE INTERNAL COMPETITION AND RECOGNITION. Created a monthly internal publication, �Be Informed� Announcement letter, to recognize key achievements and highlight promotional products.
DIRECTLY IMPROVED OPERATIONS AND FINANCIAL OVERSIGHT FOR A GROWING U.S.-BASED DIVISION.
� TRANSFORMED AD HOC OPERATIONS. Provided much-needed structure, process standardization and tracking capabilities to improve productivity, project turnaround and ROI optimization across the division.
� REDUCED ERRORS BY ~20% BY IMPLEMENTING THE DIVISION�S FIRST STRUCTURED APPROVAL PROCESS mandating that all materials written by non-technical writers be reviewed by Engineering, Technical and Sales before sending to print or to be published.
� JUDICIOUSLY MANAGED $185K ANNUAL MARKETING BUDGET. Built a comprehensive Excel spreadsheet-tracking system to provide management real-time visibility on marketing spend and hold teams accountable to expenses.
Escrow Assistant � Texas Title Assurance, LLC 2012-2013
Rapidly promoted from clerical assistant to escrow assistant. Applied foundational insurance and legal knowledge to prepare title insurance commitments and handle communication�correspondence, presentations and phone discussions with lawyers, agents, clients, and businesses to resolve dilemmas around delicate legal transactions.
Constantly solved �deal-breaking� problems with words. Coordinated relationships between all parties in a fast-paced portfolio of simultaneous escrow projects. Eliminated delays and defused confrontations as a public-oriented �face� of the business while managing complex documents and deliverables: Loan packages, affidavits, funding, more.
� ACHIEVED COMPANY RECORD OF FOUR COMMITMENTS PER DAY by expediting workflow with improved research methods, organization, and communication throughout the team�generating significant business for the firm.
� RAISED CUSTOMER SATISFACTION, COMMUNITY IMAGE, AND RESULTS by pioneering new and rewritten correspondence. New messaging tailored to individual clients improved response rates and reduced grammatical errors to zero.
� SECURED REPEAT BUSINESS by introducing front-office standards to cut clutter and help customers feel cared for.
� CAPTURED ~99.9% ACCURACY IN LEGAL DOCUMENTS by implementing formalized proofreading and communication.
Bookseller � Barnes & Noble Booksellers 2009
Recognized for excellent membership account sales while maintaining general customer care and sales duties.
� ACHIEVED �TOP PRODUCER� STATUS IN MEMBERSHIP SALES by recognizing and targeting customers� individual needs.
� INCREASED PROFITS AND STORE VISIT LENGTHS by leading team in organization and maintenance of product displays.
Sales Associate � Shangri-La 2007-2008
Enhanced and expanded role to become customers� confidant and fashion consultant, increasing formal gown sales.
� RAISED PROFITS AND IMPROVED BUSINESS RELATIONSHIPS by referring customers to neighboring store for accessories.
� ACHIEVED PEAK PREMIUM ITEM SALES RATES, initiating effort to reorganize the floor and focus on high-end products.
TECHNICAL PROFICIENCIES
CITRIX, CRM (beginner level), SharePoint, DropBox
Adobe Suite (Photoshop, InDesign and Adobe Illustrator Ai)
Microsoft Office: Word, PowerPoint and Excel
EDUCATION & VALUES
Bachelor of Arts in English, University of Texas at San Antonio
Associate of Liberal Arts, San Antonio College
Superlative academic record including 3.65 GPA, Cum Laude honors
Golden Key International Honors Society
VOLUNTEERISM: Musical Bridges Around the World ? Artist Foundation of San Antonio, Young Professionals Board
KATYA Montes------------ � ------------ � Fort Leavenworth, KS 66027
MARKETING ASSISTANT � DIGITAL & SOCIAL EXPERIENCE
Knowledgeable, communicative, cosmopolitan, young professional hungry for growth opportunity where an emerging record of creativity, civic-mindedness, and integrity can help a global enterprise achieve its goals. Constantly refining enterprise communication to build bridges with community, furthering the company�s values and mission. Employing words with true versatility to impact sales, press attention, repeat business, and other objectives.
TRUSTED FOR STRONG PROJECT MANAGEMENT & OPERATIONAL EXECUTION SKILLS � MARKETING BUDGET MANAGEMENT TO $185K
MARKETING SUPPORT & CONTRIBUTION:
- PRINT & DIGITAL COMMUNICATIONS
- WEBSITE SUPPORT
- CONTENT DEVELOPMENT
- PUBLIC RELATIONS
- SOCIAL AND MEDIA STRATEGY
- TRADESHOW MANAGEMENT
- QUICK STUDY ON TECHNICAL LANGUAGE OPERATIONAL SUPPORT & OVERSIGHT:
- PROJECT PLANNING & EXECUTION
- BUDGET TRACKING/MANAGEMENT
- CONTINUOUS PROCESS IMPROVEMENT
- STRONG ORGANIZATIONAL SKILLS
- CUSTOMER-SERVICE CENTRIC
- A SELF STARTER/TAKES INITIATIVE
- MEETS AGGRESSIVE TIMELINES MULTI-FACETED COPYWRITING SKILLS:
- MARKETING COLLATERAL
- PITCH LETTERS AND FEATURE STORIES
- CASE STUDIES
- ADVERTISEMENTS
- WEB CONTENT
- SALES PRESENTATIONS
- EMAIL CAMPAIGNS
PROFESSIONAL EXPERIENCE
Marketing Assistant � Halfen USA Inc. 2014-2017
Provided ongoing dedication to support newly opened U.S.-based division. Stepped into newly created role, supporting a 100+-employee division.
HIRED TO HELP GERMAN-BASED ENGINEERING COMPANY (THE #1 LEADER IN EUROPEAN MARKETS) EXPAND INTO THE U.S. Liaised between German headquarters and U.S. division, providing marketing support to Engineering, Sales and Technical groups.
� TOOK OVER NATIONAL TRADESHOW MANAGEMENT. Administered $27K Construction and Industrial trade-event budget. Project managed all aspects of set up, logistics and break down for over 10 industry tradeshows annually. Established lead- tracking system and email campaign to capture new business opportunities for a time-strapped Sales organization.
� RAMPED UP FAST TO PROVIDE ADDITIONAL VALUE WITHIN A HIGHLY TECHNICAL ENVIRONMENT. A �quick study� on technical language and products; began writing B2B-marketing copy for print, social, web and digital deliverables within 3 months of hire.
� SET A NEW STANDARD FOR DELIVERING TO CHALLENGING DEADLINES. Recognized for ability to lead through crisis and deliver on critical deliverables and projects to aggressive timelines in the areas of project management and operational execution.
� SPEARHEADED EMPLOYEE-COMMUNICATIONS INITIATIVE TO DRIVE INTERNAL COMPETITION AND RECOGNITION. Created a monthly internal publication, �Be Informed� Announcement letter, to recognize key achievements and highlight promotional products.
DIRECTLY IMPROVED OPERATIONS AND FINANCIAL OVERSIGHT FOR A GROWING U.S.-BASED DIVISION.
� TRANSFORMED AD HOC OPERATIONS. Provided much-needed structure, process standardization and tracking capabilities to improve productivity, project turnaround and ROI optimization across the division.
� REDUCED ERRORS BY ~20% BY IMPLEMENTING THE DIVISION�S FIRST STRUCTURED APPROVAL PROCESS mandating that all materials written by non-technical writers be reviewed by Engineering, Technical and Sales before sending to print or to be published.
� JUDICIOUSLY MANAGED $185K ANNUAL MARKETING BUDGET. Built a comprehensive Excel spreadsheet-tracking system to provide management real-time visibility on marketing spend and hold teams accountable to expenses.
Escrow Assistant � Texas Title Assurance, LLC 2012-2013
Rapidly promoted from clerical assistant to escrow assistant. Applied foundational insurance and legal knowledge to prepare title insurance commitments and handle communication�correspondence, presentations and phone discussions with lawyers, agents, clients, and businesses to resolve dilemmas around delicate legal transactions.
Constantly solved �deal-breaking� problems with words. Coordinated relationships between all parties in a fast-paced portfolio of simultaneous escrow projects. Eliminated delays and defused confrontations as a public-oriented �face� of the business while managing complex documents and deliverables: Loan packages, affidavits, funding, more.
� ACHIEVED COMPANY RECORD OF FOUR COMMITMENTS PER DAY by expediting workflow with improved research methods, organization, and communication throughout the team�generating significant business for the firm.
� RAISED CUSTOMER SATISFACTION, COMMUNITY IMAGE, AND RESULTS by pioneering new and rewritten correspondence. New messaging tailored to individual clients improved response rates and reduced grammatical errors to zero.
� SECURED REPEAT BUSINESS by introducing front-office standards to cut clutter and help customers feel cared for.
� CAPTURED ~99.9% ACCURACY IN LEGAL DOCUMENTS by implementing formalized proofreading and communication.
Bookseller � Barnes & Noble Booksellers 2009
Recognized for excellent membership account sales while maintaining general customer care and sales duties.
� ACHIEVED �TOP PRODUCER� STATUS IN MEMBERSHIP SALES by recognizing and targeting customers� individual needs.
� INCREASED PROFITS AND STORE VISIT LENGTHS by leading team in organization and maintenance of product displays.
Sales Associate � Shangri-La 2007-2008
Enhanced and expanded role to become customers� confidant and fashion consultant, increasing formal gown sales.
� RAISED PROFITS AND IMPROVED BUSINESS RELATIONSHIPS by referring customers to neighboring store for accessories.
� ACHIEVED PEAK PREMIUM ITEM SALES RATES, initiating effort to reorganize the floor and focus on high-end products.
TECHNICAL PROFICIENCIES
CITRIX, CRM (beginner level), SharePoint, DropBox
Adobe Suite (Photoshop, InDesign and Adobe Illustrator Ai)
Microsoft Office: Word, PowerPoint and Excel
EDUCATION & VALUES
Bachelor of Arts in English, University of Texas at San Antonio
Associate of Liberal Arts, San Antonio College
Superlative academic record including 3.65 GPA, Cum Laude honors
Golden Key International Honors Society
VOLUNTEERISM: Musical Bridges Around the World ? Artist Foundation of San Antonio, Young Professionals Board