Jessica Goreham
JESSICA GOREHAM
3327 Andalusian Dr. Denton, TX
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Skills Summary
� Team collaboration
� Strong communication skills
� Time management skills
� Proactive and resourceful
� Trustworthy and friendly
Education
University of North Texas
North Central Texas College/Associate of Arts/ Expected January 2020
Experience
Lantana Golf Club/ Sept 2017-current
Server/bartender/beverage cart
� Greeted guests with friendliness and professionalism
� Monitored customer movements and quickly cleared empty tables for future customers
� Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
� Proactively assessed customer needs and provided beverage refills, condiments and other services
� Suggested additional items and offered samples of weekly promotional items to increase store sales
� Applied proactive and resourceful nature to create pleasant guest experiences
� Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
� Created communication strategies to meet client objectives
� Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
� Worked banquets
� Ran beverage cart on the course
� Maintained names of regular members and built relationships
Big Fish Seafood
Hostess/food runner/ busser
� Answered telephone to provide establishment information and take party reservations
� Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
� Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
� Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Activities and Acknowledgements
� Former member of Pi Beta Phi
� Volunteer at Our Daily Bread
� Volunteer at 121 Community church
JESSICA GOREHAM
3327 Andalusian Dr. Denton, TX
------------)
------------
Skills Summary
� Team collaboration
� Strong communication skills
� Time management skills
� Proactive and resourceful
� Trustworthy and friendly
Education
University of North Texas
North Central Texas College/Associate of Arts/ Expected January 2020
Experience
Lantana Golf Club/ Sept 2017-current
Server/bartender/beverage cart
� Greeted guests with friendliness and professionalism
� Monitored customer movements and quickly cleared empty tables for future customers
� Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
� Proactively assessed customer needs and provided beverage refills, condiments and other services
� Suggested additional items and offered samples of weekly promotional items to increase store sales
� Applied proactive and resourceful nature to create pleasant guest experiences
� Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
� Created communication strategies to meet client objectives
� Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
� Worked banquets
� Ran beverage cart on the course
� Maintained names of regular members and built relationships
Big Fish Seafood
Hostess/food runner/ busser
� Answered telephone to provide establishment information and take party reservations
� Walked through dining room during service to ensure guest satisfaction and advise servers and bussing staff of specific service needs
� Supported management by helping resolving customer service and food-related issues to maintain guest satisfaction
� Stayed on top of server availability and table turnover to make accurate decisions about seating locations
Activities and Acknowledgements
� Former member of Pi Beta Phi
� Volunteer at Our Daily Bread
� Volunteer at 121 Community church