Jason R Sanders
Over eight years experience in customer service. Twenty years of experience with Windows PC operation and troubleshooting. Able to quickly comprehend and adapt to technology and business intelligence tools. Proven track record of punctuality and attention to detail. Sharp problem solving, negotiation, public speaking, and decision-making skills. Exceptional ability to establish and foster highly effective relationships. Able to work in extremely high-pressure situations and remain calm and collected.
Employment History
University of Pittsburgh CSSD Pittsburgh, PA 9/2005 – 12/2005
Computer Consultant
General troubleshooting with computer lab PCs and Mac hardware
Managed printers on network and printer queues
Operated security system to ensure that computer lab hardware remained secure.
University of Pittsburgh -Pittsburgh, PA 8/2007 – 12/2009
Student Mail Services Full Time Mail Clerk
Received and process 50- 100 packages from multiple vendors daily for pickup by students.
Schedule pickup for outgoing packages.
Maintain appearance and cleanliness of facility, yearly switch of combination locks on student mailboxes.
Operate cash register and carry out sale of USPS postal stamps and UPS express shipping services.
Interact with customers in person or over the phone and serve them to the greatest extent of my ability.
Aeon East Japan Corp., English Village - Tokyo, Japan 6/2010 – 10/2011
English Instructor
Teach individuals and groups of students ranging from elementary school age to senior citizens.
Follow Aeon English lesson format to the letter using prescribed lesson plans and techniques.
Keep lesson materials up to date with the latest formats distributed via online database from corporate.
Forge and maintain good relationships with students, and advise them on how to improve their abilities.
Sell additional English studying materials to students during school sales campaigns .
Participate in weekly staff meetings to discuss branch sales and income targets.
Meet with students on one to one basis to discuss contract renewals and recommend future study plans
OTC – Tokyo, Japan 11/2015 – 12/2017
English Instructor
Meet client expectations for lesson format and English progression.
Monitor student progress and complete weekly reports on each students performance in lesson.
Submit final reports on the students improvements over the period of the course.
Prompt correspondence between myself and OTC staff regarding student requests, scheduling, etc. via email.
Technical Knowledge
MS Excel (Intermediate)
Able to disassemble and repair computers
MS Word (Advanced)
Able to learn new technology with ease
Academic/creative writing skills
Average 90 WPM Typing Speed
Windows PC system maintenance.
Computer network setup and troubleshooting
Over eight years experience in customer service. Twenty years of experience with Windows PC operation and troubleshooting. Able to quickly comprehend and adapt to technology and business intelligence tools. Proven track record of punctuality and attention to detail. Sharp problem solving, negotiation, public speaking, and decision-making skills. Exceptional ability to establish and foster highly effective relationships. Able to work in extremely high-pressure situations and remain calm and collected.
Employment History
University of Pittsburgh CSSD Pittsburgh, PA 9/2005 – 12/2005
Computer Consultant
General troubleshooting with computer lab PCs and Mac hardware
Managed printers on network and printer queues
Operated security system to ensure that computer lab hardware remained secure.
University of Pittsburgh -Pittsburgh, PA 8/2007 – 12/2009
Student Mail Services Full Time Mail Clerk
Received and process 50- 100 packages from multiple vendors daily for pickup by students.
Schedule pickup for outgoing packages.
Maintain appearance and cleanliness of facility, yearly switch of combination locks on student mailboxes.
Operate cash register and carry out sale of USPS postal stamps and UPS express shipping services.
Interact with customers in person or over the phone and serve them to the greatest extent of my ability.
Aeon East Japan Corp., English Village - Tokyo, Japan 6/2010 – 10/2011
English Instructor
Teach individuals and groups of students ranging from elementary school age to senior citizens.
Follow Aeon English lesson format to the letter using prescribed lesson plans and techniques.
Keep lesson materials up to date with the latest formats distributed via online database from corporate.
Forge and maintain good relationships with students, and advise them on how to improve their abilities.
Sell additional English studying materials to students during school sales campaigns .
Participate in weekly staff meetings to discuss branch sales and income targets.
Meet with students on one to one basis to discuss contract renewals and recommend future study plans
OTC – Tokyo, Japan 11/2015 – 12/2017
English Instructor
Meet client expectations for lesson format and English progression.
Monitor student progress and complete weekly reports on each students performance in lesson.
Submit final reports on the students improvements over the period of the course.
Prompt correspondence between myself and OTC staff regarding student requests, scheduling, etc. via email.
Technical Knowledge
MS Excel (Intermediate)
Able to disassemble and repair computers
MS Word (Advanced)
Able to learn new technology with ease
Academic/creative writing skills
Average 90 WPM Typing Speed
Windows PC system maintenance.
Computer network setup and troubleshooting