Jamar Randolph
Professional Summary
Dedicated and knowledgeable in computer information systems. Professionally seeking to contribute and acquire skills within technical support. Demonstrates excellent communication and presentation skills in project management, data management, and system testing. Looking to learn and grow within a company with the able to identify and resolve technical issues and concerns. Proficient in problem solving while having some experience in database design, and coding with programs such as C++, JavaScript, and SQL.
Hardware/Software/Application -
? Microsoft Office Suite
? Project Management
? Visual Basic
? C++
? SQL
? Java
? Cisco Management
? IT Principles
? Data Management
? Window 10 OS Support
? Mac OS Support
? Hardware/Software Support
? Microsoft Office 365
? Microsoft Outlook Exchange
? Microsoft Office Excel (Pivot Tables, Vlookups)
? Network Connectivity
? VMWare
? SalesForce
? Command Center (CMC)
? Aloha Configuration Center (CFC)
? Cherwell Service Management
? IP Communicator
? Account Management System (AMS)
? Skype
? PingID
? Google Authenticator
Education/Certification -
Tiffin University � Tiffin, Ohio March 2017
? Bachelor of Business Administration: Computer Information Systems (CIS)
? Minor: Sports & Recreation Management
Work Experience -
Wendy�s Corporation � Dublin, Ohio
Desktop Support Analyst (Contract) September 2019 � October 2019
? Investigated and resolved reported procedural, software and hardware issues in Restaurants.
? Interviewed customers to collect information about problems and led customers through documented diagnostic procedures to accurately determine the cause of the problem.
? Referred more complex problems immediately to Level 2 staff or supervisor. Ensures that all documented diagnostic techniques have been completed prior to escalation.
? Logged and tracked every incoming call and all actions taken using problem management database.
iQor � New Albany, Ohio
Customer Service Representative August 2018 � August 2019
? Handled inbound customer service calls for Utility Company National Grid in Rhode Island.
? Placed outbound collections calls.
? Answered technical support inquiries, with 4 months of work from home experience.
? Excellent customer service skills with the ability to take ownership in assisting and resolving customer issues.
Rapid Fired Pizza � Columbus, Ohio
Manager February 2017 � August 2018
? Delivered superior service and maximized customer satisfaction.
? Appraised staff performance and provided feedback to improve productivity.
? Planned, monitored, appraised, and reviewed job contributions from employees.
? Organized and supervised shifts.
Professional Summary
Dedicated and knowledgeable in computer information systems. Professionally seeking to contribute and acquire skills within technical support. Demonstrates excellent communication and presentation skills in project management, data management, and system testing. Looking to learn and grow within a company with the able to identify and resolve technical issues and concerns. Proficient in problem solving while having some experience in database design, and coding with programs such as C++, JavaScript, and SQL.
Hardware/Software/Application -
? Microsoft Office Suite
? Project Management
? Visual Basic
? C++
? SQL
? Java
? Cisco Management
? IT Principles
? Data Management
? Window 10 OS Support
? Mac OS Support
? Hardware/Software Support
? Microsoft Office 365
? Microsoft Outlook Exchange
? Microsoft Office Excel (Pivot Tables, Vlookups)
? Network Connectivity
? VMWare
? SalesForce
? Command Center (CMC)
? Aloha Configuration Center (CFC)
? Cherwell Service Management
? IP Communicator
? Account Management System (AMS)
? Skype
? PingID
? Google Authenticator
Education/Certification -
Tiffin University � Tiffin, Ohio March 2017
? Bachelor of Business Administration: Computer Information Systems (CIS)
? Minor: Sports & Recreation Management
Work Experience -
Wendy�s Corporation � Dublin, Ohio
Desktop Support Analyst (Contract) September 2019 � October 2019
? Investigated and resolved reported procedural, software and hardware issues in Restaurants.
? Interviewed customers to collect information about problems and led customers through documented diagnostic procedures to accurately determine the cause of the problem.
? Referred more complex problems immediately to Level 2 staff or supervisor. Ensures that all documented diagnostic techniques have been completed prior to escalation.
? Logged and tracked every incoming call and all actions taken using problem management database.
iQor � New Albany, Ohio
Customer Service Representative August 2018 � August 2019
? Handled inbound customer service calls for Utility Company National Grid in Rhode Island.
? Placed outbound collections calls.
? Answered technical support inquiries, with 4 months of work from home experience.
? Excellent customer service skills with the ability to take ownership in assisting and resolving customer issues.
Rapid Fired Pizza � Columbus, Ohio
Manager February 2017 � August 2018
? Delivered superior service and maximized customer satisfaction.
? Appraised staff performance and provided feedback to improve productivity.
? Planned, monitored, appraised, and reviewed job contributions from employees.
? Organized and supervised shifts.