International Tourism Mangement Intern
Sarah Jane Crowe
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WORK EXPERIENCE
San Blas Adventures, Panamá November 2018- February 2019
Tour Guide
• Managing costs, crew, logistics and supplies for trips.
• Preparing, cooking and safe storage of food for guests and crew.
• Selling and promoting San Blas experiences to possible customers.
• Providing memorable experiences for guests while managing group dynamic.
Sleepzone Hostel, Galway, Ireland February 2018 - September 2018
Receptionist January 2017 – June 2017
• Handling check in’s/ checks outs, payments, recommendations, guest grievances and queries.
• Cash up duties and correct filing of past payments.
• Managing social media accounts.
• Using Backpack software to handle room allocation, payments and reservations.
Black Pearl Luxury Yacht, Corfu, Greece June 2017- September 2017
Sales Representative May 2016-October 2016
• Using social media to promote and advertise boat trips and water sports.
• Using in-depth knowledge of water sports and boat trips available to meet daily sales targets.
• Practising excellent customer service skills while managing the Black Pearl office.
Three, Galway, Ireland November 2015- February 2016
Customer Services
• Providing excellent customer service.
• In depth knowledge of all products and plans available.
• Upselling products during promotional campaigns.
Yachts of Seabourn, Europe April 2015- September 2015 {Contract}
Stewardess
• Personalizing service to guest throughout their stay.
• Daily service and turn down service of own section.
• Practising excellent customer service to maintain Seabourn standards while exceeding customers’ expectations.
EDUCATION
Galway Mayo Institute of Technology, Galway 2015-2018
Bachelors of Business Degree in Tourism Management
SKILLS
Sabre trained & accredited.
Certified TEFL teacher.
B2 level in Spanish European Language Framework.
ITEC Beauty Specialist.
Sarah Jane Crowe
------------, ------------,
------------/in/sarah-crowe-976740a4
WORK EXPERIENCE
San Blas Adventures, Panamá November 2018- February 2019
Tour Guide
• Managing costs, crew, logistics and supplies for trips.
• Preparing, cooking and safe storage of food for guests and crew.
• Selling and promoting San Blas experiences to possible customers.
• Providing memorable experiences for guests while managing group dynamic.
Sleepzone Hostel, Galway, Ireland February 2018 - September 2018
Receptionist January 2017 – June 2017
• Handling check in’s/ checks outs, payments, recommendations, guest grievances and queries.
• Cash up duties and correct filing of past payments.
• Managing social media accounts.
• Using Backpack software to handle room allocation, payments and reservations.
Black Pearl Luxury Yacht, Corfu, Greece June 2017- September 2017
Sales Representative May 2016-October 2016
• Using social media to promote and advertise boat trips and water sports.
• Using in-depth knowledge of water sports and boat trips available to meet daily sales targets.
• Practising excellent customer service skills while managing the Black Pearl office.
Three, Galway, Ireland November 2015- February 2016
Customer Services
• Providing excellent customer service.
• In depth knowledge of all products and plans available.
• Upselling products during promotional campaigns.
Yachts of Seabourn, Europe April 2015- September 2015 {Contract}
Stewardess
• Personalizing service to guest throughout their stay.
• Daily service and turn down service of own section.
• Practising excellent customer service to maintain Seabourn standards while exceeding customers’ expectations.
EDUCATION
Galway Mayo Institute of Technology, Galway 2015-2018
Bachelors of Business Degree in Tourism Management
SKILLS
Sabre trained & accredited.
Certified TEFL teacher.
B2 level in Spanish European Language Framework.
ITEC Beauty Specialist.