Imani Brownlow-Dindy
Summary
Service-oriented employee with several years background in Customer Service Environment. Core competencies include Customer and Personal Service, Social Perceptiveness and Sales and Marketing as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
? Technical and diagnostic support
? Apple Certified iOS Technician
? Active Listening
? Time Management
? Computers and Electronics
? Service Orientation
? Administration and Management
? Sales and Marketing
Experience
Kelly Services | Houston, TX
Tech Support for Apple
12/2019 - 05/2020
? Processed inbound technical support calls.
? Worked to resolve technical issues for global users using Apple and Kelly
Service remote diagnostic tools.
? Assisted online users via phone to resolve issues related to Apple products
hardware and software use and access.
Working Solutions Inc. | Houston, TX
Independent Contractor
09/2019 - 05/2020
? Offered exemplary customer service to new and existing clients, which
helped build lasting relationships and secure new travel assignments.
? Handled travel arrangements for groups, couples, executives, and special
needs clients.
? Took payments via credit and debit cards and handled all sensitive
information with professionalism and discreteness.
Health and Human Services | Houston, TX
Administrative Assistant
03/2019 - 09/2019
? Perform administrative duties to include answering the telephone, refer
callers to appropriate staff, takes messages, and answer basic questions.
? Create, maintain and enter information into databases.
? Organize electronic mail systems and coordinate the flow of information,
internally or with other organizations.
Alorica | Austin, Texas
Customer Service Representative
06/2018 - 10/2018
? Kept customers informed about issue resolution progress and provided
updated estimated times of resolution on ongoing basis.
? Obtain and examine all relevant information to assess validity of complaints
and to determine possible conditions that could invalidate warranties.
? Review claims adjustments with dealers, examining parts claimed to be
defective, and approving or disapproving dealer's claims.
Kelly Services | Houston, TX
Customer Service Representative
11/2016 - 01/2017
• Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
• Resolve customers' service or billing complaints by performing activities such
as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
Education and Training
Humble High School | Humble, TX
High School Diploma
05/2015
Summary
Service-oriented employee with several years background in Customer Service Environment. Core competencies include Customer and Personal Service, Social Perceptiveness and Sales and Marketing as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.
Skills
? Technical and diagnostic support
? Apple Certified iOS Technician
? Active Listening
? Time Management
? Computers and Electronics
? Service Orientation
? Administration and Management
? Sales and Marketing
Experience
Kelly Services | Houston, TX
Tech Support for Apple
12/2019 - 05/2020
? Processed inbound technical support calls.
? Worked to resolve technical issues for global users using Apple and Kelly
Service remote diagnostic tools.
? Assisted online users via phone to resolve issues related to Apple products
hardware and software use and access.
Working Solutions Inc. | Houston, TX
Independent Contractor
09/2019 - 05/2020
? Offered exemplary customer service to new and existing clients, which
helped build lasting relationships and secure new travel assignments.
? Handled travel arrangements for groups, couples, executives, and special
needs clients.
? Took payments via credit and debit cards and handled all sensitive
information with professionalism and discreteness.
Health and Human Services | Houston, TX
Administrative Assistant
03/2019 - 09/2019
? Perform administrative duties to include answering the telephone, refer
callers to appropriate staff, takes messages, and answer basic questions.
? Create, maintain and enter information into databases.
? Organize electronic mail systems and coordinate the flow of information,
internally or with other organizations.
Alorica | Austin, Texas
Customer Service Representative
06/2018 - 10/2018
? Kept customers informed about issue resolution progress and provided
updated estimated times of resolution on ongoing basis.
? Obtain and examine all relevant information to assess validity of complaints
and to determine possible conditions that could invalidate warranties.
? Review claims adjustments with dealers, examining parts claimed to be
defective, and approving or disapproving dealer's claims.
Kelly Services | Houston, TX
Customer Service Representative
11/2016 - 01/2017
• Confer with customers by telephone or in person to provide information
about products or services, take or enter orders, cancel accounts, or obtain
details of complaints.
• Resolve customers' service or billing complaints by performing activities such
as exchanging merchandise, refunding money, or adjusting bills.
• Complete contract forms, prepare change of address records, or issue
service discontinuance orders, using computers.
Education and Training
Humble High School | Humble, TX
High School Diploma
05/2015