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Location: Woodbridge, VA, USA
School: Cleveland State University
Major: Communications


13158 HABROWN CT, WOODBRIDGE, VA, 22192 | (C)------------ (H)------------ | ------------
OBJECTIVE: Communications major with a Marketing minor student seeking an internship or job opportunity.
• Skilled in call center operations
• Call center metrics decoding aptitude
• Exceptional workflow management
• Adheres to customer service procedures
• Completed telephone training seminar
• Persuasive speaker
• Strong problem solving aptitude
Team Associate- Cleveland, OH [08/2016] — [09/2017]
Viking Outfitters
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
• Folded and arranged garments in attractive displays
• Provided an elevated customer experience to generate a loyal clientele
• Built long-term customer relationships and advised customers on purchases and promotions
• Communicated all store initiatives and promotions to customers to generate return business
• Greeted customers entering the store to ascertain what each customer wanted or needed
Student Caller- Cleveland, OH [10/2016] — [11/2016]
Ruffalo Noel Levitz
• Gathered and verified all required customer information for tracking purposes
• Accurately documented, researched and resolved customer service issues
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment
• Managed high call volume with tact and professionalism
• Acted professionally and patiently when addressing negative customer feedback
• Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly

Student Law Assistant-Cleveland, OH [08/2018] — [05/2019]
Cleveland State Law Building Student Services
• Help law students navigate through any information needed
• File mail and packages of Law staff and employees
• Take information from students to give to office staff and employees

Student Finance Assistant- Cleveland, OH [01/2019] — [02/2019]
• Help Finance students navigate through any information needed
• Filed mail and packages of Finance staff and employees
• Take information from students to give to office staff and employees

Student Operational Management Systems Assistant- Cleveland, OH [01/2019] — [05/2019]
• Assisted department stakeholders
• Completed office assignments
• Provided information to supervisor, staff, and students
• Filed mail and packages of Monte Ahuja Business College staff and employees
Bachelor of Arts: Communication, Minor: Marketing
Cleveland State University- Cleveland, OH [08/2015] — [05/2019]

W.O. & Naomi E. Walker Memorial Fund [08/2018-05/2019]
Lambda Pi Eta Honor Society Inductee [04/2019]

Acting: Woodbridge Senior High School
• Perform dramatic and comedic monologues
• “The Election” as Voter # 2, Audience/Crowd member (2012)
• Auditioned for Virginia’s Residential Governor’s School for Theatre Arts (2012)
• Auditioned for Virginia’s Residential Governor’s School for Theatre Arts (2013)
• Auditioned for a role on camera for a student Communications major (2016)
• Auditioned at Cleveland State University as MTVU Video Jockey (2017)
Directing: Woodbridge Senior High School
• Directed Senior one act play called "Gossip" (2015)
Training: Woodbridge Senior High School
• Intro to Theatre (2011-2012)
• Exploratory Performing Arts (2012-2013)
• Theatre Production & Advanced Performing Theatre (2013-2014)
• Acting Shakespeare & Directing (2014-2015)
Extracurricular: Woodbridge Senior High School
• Center of Fine and Performing Arts program (2011-2013)
• Advanced Placement Scholars program (2011-2013)
Musical Skills: Singing & Songwriting
• Edo Association, talent show competition won 2nd place (2012)

Cleveland State University:
• Formed a team in Business Communications class to come up with a business analysis to discuss a company’s forms of communication and suggested improvements (2016)
• Formed a group in order to come up with potential

Ready to work